Comfort Masters Service Experts Heating & Air Conditioning Reviews

Average Customer Rating
4.6/5 stars based on 2,461 Reviews
hsuan Y.
lincolnshire, illinois
"Service person is great but the original schedule was between 10am to noon. He came around 3pm."
patrick S.
chicago, illinois
george M.
ingleside, illinois
"Very professional and did things properly"
josie T.
evanston, illinois
"I called for emergency service on a very hot day at 5pm. I had to call at 8:30 to ask where the technician was. I did not get a call back until 9:30 pm at which point the technician took my word for what I thought the problem was without coming out himself. He tried to get someone else to come but at 10:30 at night they informed me that no-one had a thermostat in their truck. His excuse was that he had a "colicky baby" and he left his phone in his car. While I'm sympathetic to this, he should take paternity leave or not be on call."
rebecca H.
buffalo grove, illinois
"Professional. Nice. Answered questions well."
andrew W.
glencoe, illinois
"Came on time."
larry G.
northbrook, illinois
"He was polite and thorough"
bruce G.
gurnee, illinois
"Technician was great. This was the second time in the past few years where he came on a different date than I was told when I made the appointment."
richard G.
palatine, illinois
"I had to schedule a callback the day after the service due to a whistling noise the furnace was making after the initial service call. Also the technical was originally told to do an air conditioner service versus a furnace service and it was the beginning of September....very confusing."
monica T.
barrington, illinois
"Juan was very thorough and did a great job."
yesenia P.
palatine, illinois
michael W.
lake zurich, illinois
"Fast, efficient & friendly"
john M.
northfield, illinois
"Tech seemed to know exactly what he was doing and explained process."
elmer T.
glenview, illinois
sebastian T.
northbrook, illinois
"The technician was able to solve my problem."
mr robson R.
palatine, illinois
"Very efficient and helpful"
kavitha P.
hawthorn woods, illinois
carol B.
chicago, illinois
"Technicians (very polite) worked seven hours straight, new furnace tested okay and new air conditioner is working. They explained and I understood how to use the new thermostat and humidifier. Cleanup was perfect except they forgot to move my heavy patio table back to its original position."
ernie R.
prospect heights, illinois
"Expertise of the tech"
richard M.
northbrook, illinois
ray D.
northbrook, illinois
"Why do I have to get the air conditioners that sounds like a "BOOM" when it starts up??"
kathleen A.
lincolnshire, illinois
"the tech checked the lines for the drain but didn't use any solutions to remove the mineral deposits in the tubing."
peter g.
libertyville, illinois
"I am very satisfied with Nick A. He did a great job figuring out our issue. It was an odd issue and he figured it out"
judi B.
buffalo grove, illinois
"He came early am and fixed the problem. Nick is always pleasant."
christina cripe C.
winnetka, illinois
"Ross was an excellent sales consultant. Very responsive and knowledgeable."
kaylee D.
glenview, illinois
"My air conditioning units are nearly new. Less than 2 years old. They are not keeping the cool. Roy has been out 3 times and hasn't found any issues with the units. This is very disappointing."
sue F.
wheeling , illinois
"All involved were polite, tidy, did their job well. And were tolerant of my noisy dog."
sung L.
northbrook, illinois
"Very good service with care and respect."
troy C.
north barrington, illinois
james U.
palatine, illinois
"new part installed and unit performs as required. appointment time was met as scheduled"
mr joseph J.
chicago, illinois
"Felt Comfortable with the tech , Professional, Friendly, Attention to Detail"
todd F.
chicago, illinois
mrs sagmeister S.
park ridge, illinois
david Y.
buffalo grove, illinois
steven B.
hawthorn woods, illinois
"Efficient, honest and polite"
tracy K.
wheeling, illinois
"I felt I wasted 50 bucks on a service call. The man didn't do anything.at first he said I needed a plumber, then he said I needed to install a bigger drip pipe in all three units. I live in a condo and I respect the fact that he would need to get into other units as you have to work from the top down, but to suggest that we needed a bigger pipe or a plumber is ridiculous. Why would three units need anything other than the other3,500 units need?"
mr markowitz M.
chicago, illinois
"A 10 must knock my socks off"
mr wilunowski W.
lake forest, illinois
"no problems"
mr weiss W.
highland park, illinois
john S.
chicago, illinois
mr wagner W.
wheeling, illinois
mr fraterrigo F.
chicago, illinois
ms liu L.
buffalo grove, illinois
anita Y.
chicago, illinois
"These two men worked over five hours on two days to solve the leaks in my HVAC system."
charles K.
buffalo grove, illinois
"Would have been a 10 except for 2 remaining issues after installation. The old outside unit bracket was not initially completely removed. The insulation located around the new PVC pipes leading outside was not initially put back in place. These problems were resolved properly."
robert J.
mt prospect, illinois
"Just providing a quote for a new system"
mr magnuson M.
park ridge, illinois
mr drew D.
glenview, illinois
robert M.
lincolnshire, illinois
"Paul & Alex installed a new furnace. They were there on time. Did a professional installation and a good cleanup."
bob M.
lincolnshire, illinois
"Can on time. Removed old furnace and installed new unit quickly. Cleaned up after work."
ms berry B.
glenview, illinois
"On time and courteous and got down to business right away."
frank L.
wheeling, illinois
"Not the best service consultant we've had from Comfort Masters. The price offered on a filter replacement was beyond high (more than double Amazon). Told me that was what I paid before, but offered nothing else. Also, put a suggested service on the receipt that he never discussed with me. Felt like he did not want to deal with a woman (which is really dumb)! All other Consultants in the past were terrific. This guy was not. Felt like he was doing me a favor to be there."
joseph C.
inverness, illinois
"The Sales Consultant and Service Rep took the time to answer any questions and provided explanations that were easy to follow."
mrs tucker T.
wheeling, illinois
"because the tech was on time"
monalise H.
chicago, illinois
"Ross was Very professional bull, knowledgeable, and provided us with a good quote on the same day."
arsenio O.
chicago, illinois
"Call was for air conditioner breakdown on a day when temperature was in the 90s and heat index over 100 degrees. Jose expertly diagnosed the problem (circuit board burn-out due to power surge) and it and promptly fixed it. He also provided advice on how to avoid the problem in the future. Very courteous, professional. And he arrived as scheduled."
mrs betty C.
lake forest, illinois
"Roy's background experience solved problems that previous techs were not able to locate."
mr kerrigan K.
gurnee, illinois
"Easy scheduling. Nick was very friendly and knowledgeable. He provided us with additional tips to help our system running."
mrs mannering M.
park ridge, illinois
"Your representative was very courteous and did and excellent job."
mrs fearing F.
wheeling, illinois
"Professional, prompt"
jody H.
gurnee, illinois
mr faruk G.
wilmette, illinois
"careful job with clear explanations"
beth S.
glencoe, illinois
"It took 3 service visits to identify the reason that I have no air conditioning service. The guys could not communicate clearly and did not leave clear notes diagnosing the problem."
jackie D.
park ridge, illinois
"When I scheduled my original appointment it was cancelled due to emergencies. OK, Things happen. During this re-scheduled appointment something came up BUT I was not called and found out when I called to see where my tech was. I was scheduled between 10-12. Came at 2:00."
bonnie K.
chicago, illinois
bonnie K.
chicago, illinois
mr santoro S.
chicago, illinois
darice D.
lindenhurst, illinois
"Ross was very knowledgeable and friendly"
mr kent K.
arlington hts, illinois
peggy T.
chicago, illinois
"Technician arrived on time and serviced all units in a fast and professional way."
pamela L.
buffalo grove, illinois
"Jose was professional and courteous and got the job done quickly"
valery L.
chicago, illinois
paul M.
wauconda, illinois
"Though and easy to work with."
mr schlender S.
elk grove village, illinois
ms townley T.
chicago, illinois
"Explained what needed to be done and technician did it promptly and professionally"
mr bangs B.
libertyville, illinois
mrs ehrlich E.
wheeling, illinois
cassandra I.
skokie, illinois
"George was polite. He was patient when I had to find the maintenance man to unlock the roof. He showed me the filter and got me on a 3-month change routine. He reset the thermostat for cooling."
ms smith S.
northbrook, illinois
"No ptoblems."
mr pacholik P.
niles, illinois
mrs buehler B.
northbrook, illinois
mr smith S.
port barrington, illinois
mrs farrell F.
wheeling, illinois
"second appt was cancelled with no notification; when i called to findout why again i was told i never had an appt; igot upsetand call center rep hung up on me . 2 times in < 4 month i have had my appts cancelled without contacting me! VERY UPSET ADANTAGE MEMBERCONSIDERING CANCELLING MY CONTRACT AND HAVING EQUIPMENT REMOVED FROM HOME!!!"
mike R.
lake forest, illinois
"Thoroughly explained operation"
angelina S.
chicago, illinois
"Due to the technician wasnt informed properly by management, because he want to charge while the furnace is under coverage; the furnace was installed least than a year."
dolores S.
chicago, illinois
shin K.
vernon hills, illinois
mr nelson N.
rolling meadows, illinois
james M.
rolling meadows, illinois
"all was done efficiently and courteously in a timely fashion"
james K.
chicago, illinois
"Service was excellent."
alison P.
oak park, illinois
mr morley M.
buffalo grove, illinois
"The technician was great, it just took 4 or 5 calls and appts to finally get someone out to my house."
mr poulton P.
northbrook, illinois
"Tech was friendly, timely, performed the service w/o incident. Mystery, he left a filter on furnace room floor. No indication Of where it came from nor why it is there ? First app cancelled 1 1/2 into the window. Wasted my time waiting for tech."
paula S.
wheeling, illinois
"Showed up when expected and got right to work. Explained everything in easy to understand terms."
anthony A.
arlington heights, illinois
mrs neukirch N.
niles, illinois
ron P.
palatine, illinois
"He went above and beyond."
mrs foss F.
niles, illinois
"Would like to have call prior to appointment for confirmation."
john L.
northbrook, illinois
"They worked hard and put in 2 ac and furnaces in a short time"
mr drew D.
glenview, illinois
carol C.
northbrook, illinois
"The technician that came out was nice enough but (1) he had no knowledge that we had purchased our AC unit from Comfort Masters, and it was not that long ago, just a few years. (2) He ruined the filter that we were using when he removed it. These things are not inexpensive and I watched him remove it. I could have done it without the whole filter being pulled apart. It is fine. We were going to get a new one soon anyway but I thought it could have been done in a manner that was more respectful of the equipment (filter)."
david F.
chicago, illinois
"Jose did a great job. We need to return to replace all pvc in attic with an even stronger pvc to prevent this from occurring in the future. Please schedule appointment for this."
mrs nozaki N.
chicago, illinois
"George was very knowledgeable and professional"
peter G.
deerfield, illinois
mr appelbaum A.
wilmette, illinois
"Roy is very good technician and has been to our house for service calls before."
jeff W.
palatine, illinois
susie K.
northfield, illinois
"Nick is great - honest & dependable!"
sheila K.
gurnee, illinois
"I appreciated the call letting me know that Nick A. was on his way and on time. Nick is always able to diagnose any problems and for that reason I ask for him by name when I schedule."
jennifer G.
chicago, illinois
"I found the technician somewhat belittling and condescending to me in manner. He also told me he was not coming to do the estimate but then later showed up 4 hours after the original appointment time. After the visit, there was no follow up, even though he told me he would email an estimate. It felt like he was not interested in having me as a customer."
charlottes. ll W.
park ridge, illinois
"Very professional and knowledgable"
elvira B.
vernon hills, illinois
"Nick A. Is very knowledgeable and professional he always explains exactly what he worked on and if we need anything else done in the future. He is a very honest person. I really appreciate that about him. Ive used this company for many years because of him."
julie/bob M.
northbrook, illinois
carolyn N.
lake barrington, illinois
"He found a problem and is fixing it. He was on time."
ms swick S.
park ridge, illinois
"on time; pleasant; neat"
mrs seaver S.
buffalo grove, illinois
"Technician and trainee completed inspection of my air conditioning unit. Sales consultant who came, too, was very knowledgeable in offering viable options in replacing heating and AC units."
missy A.
barrington, illinois
"Very impressed with your representative, he was personable and professional. He obviously takes a lot of pride in his work. However, I would have liked to receive a PDF quote with details on the exact system that will be installed."
bob M.
lincolnshire, illinois
"Came on time did a complete and through job"
al J.
hawthorn woods, illinois
"Job done quickly and cleanly"
chris K.
antioch, illinois
"poor communication regarding appointment and problems until I called. 1st appointment cancelled because they realized the day of the appointment they didn't have the right equipment. couldn't finish job no one called to schedule to finish job.1st appt. cancelled on follow up. BJ took care of it."
thomas G.
round lake beach, illinois
"The tech was very knowable"
cheryl P.
glenview, illinois
"On time Knowledge"
mrs monsen M.
buffalo grove, illinois
"we had a water pump in our AC unit replaced in 2018, less than a year ago, it started to run, non stop and Comfort Masters did come out to replace it for a 84.00 service fee. However, the new pump did the same thing and would not stop running all evening. I called the next morning, someone came and replaced it once again. And once again the pump would NOT stop running. I called Comfort Masters again, and no one ever called me back. So my husband did check it out and found the unit wasn't level and it seems to have helped this from happening again. The last call I made was over a week ago and no one called us back."
mr petrov P.
chicago, illinois
"Professionalism"
mrs goodman G.
oak park, illinois
"VERY KNOWLEDGABLE AND THOROUGH TECHNICIANS"
mr probisky P.
buffalo grove, illinois
mr din D.
morton grove, illinois
james K.
northbrook, illinois
jesus antonio M.
park ridge, illinois
"They worked with great responsibility an professionalism"
karen F.
northbrook, illinois
austin H.
lake forest, illinois
"did a good job"
ms moses M.
palatine, illinois
william P.
lake forest, illinois
james U.
palatine, illinois
"Fixed problem and serviced air as scheduled. Explained payment options"
ms barry B.
hawthorn woods, illinois
"Polite and efficiant"
mr dolin D.
buffalo grove, illinois
"arrived on time and was very thorough"
peter K.
hawthorn woods, illinois
"Mike Betsanes from Lenox resolved issues that have plagued us since the install. His sound advice contradict technicians for the past few years re distribution of hot and cold air. The defect that caused the visit was resolved but the most meaningful was fan speed air return advice that NOONE ever volunteered before though I asked on virtually every visit. Anxious now to put it to test as we enter colling season. Regret that I had to wait this many years to get a real expert to follow through."
thomas C.
chicago, illinois
"Friendly knowledgeable professional"
andrew W.
wheeling, illinois
"Everything went smoothly, from scheduling to receiving and call when tech was on the way, to efficient maintenance service during the visit."
paul S.
wheeling, illinois
"There was a thorough cleaning and inspection."
judith B.
norridge, illinois
"He explained all the options clearly. Suggested the best choice for my needs."
patricia B.
chicago, illinois
"Still waiting for call from management regarding solution for recurring issue with A/C"
mr ryser R.
glenview, illinois
"Overall Roy was very thorough and went about his work very professionally"
thomas H.
park ridge, illinois
"I was told that when I was sold the tune up plan that it would cover the units if they needed a recharge. I would have never purchased this additional service if I knew that it would not be covered. I was told I would have to pay close to $2,000 to get the ac units charged. This is ridiculous. Further they did not even have the filters on the truck so I really believe I was fleeced. I will be going on yelp, facebook and google and voice my displeasure. I would like the money I paid for the tune up service refunded or the AC units recharged at a more reasonable price.."
kathy S.
deerfield, illinois
mr dowdle D.
northbrook, illinois
"He was great and patient. Spent the time to do it right."
lori-jo F.
westchester, illinois
"no extra costs and he asked for bleach to clean the line. that was a first"
mrs economos E.
park ridge, illinois
ms schuster, sandi S.
rosemont, illinois
"Jose was training a new employee. Jose was very watchful about everything he did and corrected him once. I felt very confident that this was a job well done."
dr zak Z.
northbrook, illinois
"he was on time"
ms rodevich R.
deerfield, illinois
frank K.
palatine, illinois
"Everything went smoothly"
doug D.
chicago, illinois
"The guys communicated what they were doing so that I understood, and they cleaned up the work site."
patricia a S.
niles, illinois
debbie C.
elk grove vil, illinois
"Great service. High level of professionalism. I like that I have been getting the same technician He seems to know what he is doing and he is good at explaining the problem."
wallace W.
grayslake, illinois
"Friendly, efficient and helpful"
mr schwartz S.
palatine, illinois
evan M.
buffalo grove, illinois
"Jose is very personable, knowledgeable and conscientious."
mr levi L.
deerfield, illinois
"Technician knowledgeable. But might have strongly encouraged me to repair something prematurely! And I winder if I was way overcharged - $500 for two small valves... ?? I feel taken advantage of."
mr jepsen J.
park ridge, illinois
susan M.
chicago, illinois
"11 hours for an installation in a condominium without duct work was INSANE!!! Started with 4 guys- then 2 left. 1 clearly knew next to nothing- -and the other couldn't stop complaining about how tired he was - and how he should be doing less installations per week"
mr gavin G.
chicago, illinois
mrs kaczynski K.
glenview, illinois
"Great service"
linda T.
chicago, illinois
"The service was fine, but it's annoying to always have some high-priced upsell presented by the technician during a service call!"
john N.
buffalo grove, illinois
"It was on-schedule and efficient."
mr goldman G.
riverwoods, illinois
dieter R.
glenview, illinois
mr pieler P.
buffalo grove, illinois
james W.
chicago, illinois
jennifer R.
long grove, illinois
"Technician was knowledgeable, efficient and friendly."
sharon M.
des plaines, illinois
"See questions below"
mrs mckay M.
northbrook, illinois
"The technicians arrived on time and were very thorough in their work. They also explained very carefully what had to be done and showed me the problem."
kathryn M.
highland park, illinois
steve I.
long grove, illinois
"did not get a good sense that I had enough coolent in system since in the past I have had leaks."
robert R.
glenview, illinois
"Friendly, on time"
mrs baumeister B.
deerfield, illinois
"Work went fine, no complications or problems."
scott R.
riverwoods, illinois
"Friendly service person that seemed knowledgeable"
miwa I.
elk grove village, illinois
mrs mary robins R.
arlington hts, illinois
"I needed information on How to remove and install new Filter. Wiring required two large new holes in thermostat wall which now needs a carpenter & painter to repair."
kenneth Y.
vernon hills, illinois
"Professionalisms"
dan K.
vernon hills, illinois
"Dan Brown did a great job explaining the process and professional. Did not go with Comfort Masters because price was higher than competition by a fair margin."
robert S.
wheeling, illinois
"I do not have a rating - they were finishing up the installation of the AC"
barry B.
arlington hts, illinois
"Very professional"
mr armgardt A.
arlington hts, illinois
mr furuya F.
wilmette, illinois
michael S.
deerfield, illinois
james G.
tower lakes, illinois
"Would have rated higher, but the initial maintenance was cancelled and rescheduled. He also arrived 1 hour late for the rescheduled visit."
mr zito Z.
elk grove vil, illinois
mr swiontek S.
mt prospect, illinois
"Nick was professional & knowledgeable. He communicated what he did and why he made the recommendations he made."
doug S.
johnsburg, illinois
"It started with the thorough review of my current system and determining that my AC was undersized as part of the quote process. Ross spent a lot of time with me in helping me understand my options and the benefits I could realize. The installation was meticulous and they stayed until 7:30pm to make sure they did the install the correct way without any shortcuts. They also corrected the poor installation from the original furnace"
john N.
chicago, illinois
"Miguel was knowledgable, polite, and efficient in his work."
mr sudlow S.
arlington hts, illinois
mr harris H.
riverwoods, illinois
"He was on time and efficient in discovering my Air Conditioner proglm."
amelia S.
arlington heights, illinois
"I trust Nick to deal honestly with me and to explain what issues I might have with the A/C or heating equipment. I have never been disappointed with the service from Comfort Masters and I always request Nick to do the maintenance checks."
doug S.
johnsburg, illinois
"The installation team was meticulous in their install. They undid the train wreck that was done originally. They worked until 7:30pm making sure that he install was done the correct way."
mrs eddleman E.
lake zurich, illinois
"no comment"
david G.
chicago, illinois
mr silverman S.
northbrook, illinois
mrs skolnick S.
highland park, illinois
"Roy was very professional & thorough"
vladimir R.
hainesville, illinois
"Jose did an excellent job."
jonathan S.
deer park, illinois
"John and Dave did an outstanding job. They were very meticulous and careful, showing tremendous attention to detail. They were also very friendly, explaining what they were doing and answering questions. The highest level of professionalism I have encountered in HVAC and related matters."
laura W.
wilmette, illinois
"The technician was very good and efficient...but, my appointment was for 10 am But he arrived at 5 pm. However, unlike sometimes in the past he did arrive on the scheduled day."
lynn H.
johnsburg, illinois
"Roy is always very pleasant and friendly. Very helpful as well"
tom M.
northbrook, illinois
anthony C.
barrington, illinois
"Great guys. Great work. Great product."
mrs tucker T.
wheeling, illinois
mrs gross G.
chicago, illinois
"Complete"
leila M.
winnetka, illinois
"Just found out that the filters I bought at $150each that your associate said you couldnt buy just anywhere (and I found on amazon at $60 per piece). That is beyond such a rip-off that it makes me doubt Comfortmasters whole reputation and service as a whole, and the service on other parts that I do not fully understand as the trust is broken."
anthony C.
barrington, illinois
"Excellent sales consultant. Very knowledgeable. Excellent installers. Very detailed. Awesome workmanship!!"
robert H.
park ridge, illinois
"efficiency of the technician"
mr robson R.
palatine, illinois
"Technicians arrived within the appointment range, knew the equipment having been our property on previous maintenance visits."
mrs baranski B.
riverwoods, illinois
"Nick is very knowledgeable & always professional & efficient with his services."
bill T.
hawthorn woods, illinois
"Jose was very thorough with his assessment."
david C.
wilmette, illinois
bruce O.
chicago, illinois
mrs tucker T.
wheeling, illinois
"he came on time"
mrs jensen J.
palatine, illinois
"I got appt. time I wanted. Tech was on-time. He was very friendly. He had been here before and I like recognizing the person servicing my equipment. He also explained everything he was doing."
jerry D.
chicago, illinois
"Friendly, efficient, knowledgeable workers"
tom K.
chicago, illinois
"Service was good, though the muddy footprints in the basement are unfortunate"
richard M.
northbrook, illinois
glen S.
gurnee, illinois
mr burke B.
arlington hts, illinois
mrs young Y.
highland park, illinois
"Very knowledgeable, friendly, great service."
shin K.
vernon hills, illinois
fred K.
inverness, illinois
ms wright W.
gurnee, illinois
mrs pierchala P.
northbrook, illinois
"Ross on time and followed thru promptly"
mrs pierchala P.
northbrook, illinois
mr kittle-kamp K.
chicago, illinois
glen S.
gurnee, illinois
"He did a very good job checking all equipment and answering my questions"
hyunock S.
chicago, illinois
"Excellent !! I am very satisfied with it overall."
mr migliarese M.
hawthorn woods, illinois
paul M.
rolling meadows, illinois
"As always technicians are friendly, informative and professional!"
fred K.
inverness, illinois
"Timely and Quick service."
darryl T.
streamwood, illinois
"Roy was fantastic he diagnosed the problem and fixed it quickly."
mr gidaspow G.
northbrook, illinois
"Great Job"
sean K.
chicago, illinois
"Everything went great. But one small minor thing brought my 10 to a 9. One of the furnace installers accidentally chipped my paint around the thermostat that he was installing. I know, it is minor. But now I have to patch it to make it look how it was."
stacie R.
chicago, illinois
"Great attitude, very efficient, fixed the problem"
mr migliarese M.
hawthorn woods, illinois
cassandra I.
skokie, illinois
"The technician was personable as well as professional."
megan K.
evanston, illinois
"Very responsive"
morgan B.
chicago, illinois
"Salesperson was very knowledgeable and honest, and did not try to upsell. He was upfront and informative-- even about rebates available. So happy with experience"
mr epplen E.
des plaines, illinois
"Initial service took too long - almost 7 hrs and 2 phone calls plus we have a service contract. Weather was not bad this day."
frank M.
hawthorn woods, illinois
"Roy is very thorough"
vladimir R.
hainesville, illinois
"quick response"
carol C.
palatine, illinois
ms roark R.
chicago, illinois
mrs betty C.
lake forest, illinois
mr appelbaum A.
wilmette, illinois
"Tech had to return a 2nd time as couldn't find problem with furnace shutting off sporatically."
john S.
lake zurich, illinois
"EXCELLENT WORK ON THE INSTALL, AND GOOD COMMUNICATION WITH SALES REP"
steve R.
deerfield, illinois
"met service expectations"
mr soelter S.
chicago, illinois
"Fast, efficient, complete service."
mr schlender S.
elk grove village, illinois
mr king K.
palatine, illinois
"Nick did a nice job explaining all the work he did on my furnance."
mrs gross G.
chicago, illinois
brian O.
libertyville, illinois
hilberto S.
prairie view, illinois
mr king K.
palatine, illinois
"Nick did an excellent job for me putting in the new humidifier."
noel T.
chicago, illinois
"They were clean, thorough, and professional."
robert S.
chicago, illinois
"The timing, service and work were very good."
mr stein S.
wheeling, illinois
"very thorough"
valery L.
chicago, illinois
"He was very professional and explained everything to me."
peter K.
hawthorn woods, illinois
bonnie K.
chicago, illinois
"Timely service, well trained technician."
ms daniel D.
chicago, illinois
"Great service, technicians taught me a lot and were very respectful of my home."
debbie C.
elk grove vil, illinois
"Nick was great. He was able to identify the problem and resolve it in a reasonable amount of time."
ritesh M.
wheeling , illinois
vibhuti P.
buffalo grove, illinois
"The technicians were very professional and efficient in completing the task on time"
dennis M.
des plaines, illinois
wendy S.
libertyville, illinois
dr zak Z.
northbrook, illinois
"Came right away"
dr todryk T.
grayslake, illinois
"I appreciate that staff responded rapidly to my loss of heat. My concern was that the part failed and was not available locally. This caused a delay this caused a delay till the afternoon of the next day for the heat to be back on."
rob M.
lake zurich, illinois
"They arrived when they said they would and they promptly took care of the issue and explained to me what they did."
mr schifsky S.
lake zurich, illinois
"Nick"
david A.
northbrook, illinois
"It is appalling that as a customer who purchased a Lennox furnace in 2016 from Comfort Master and has had the bi-annual maintenance service, that Comfort Masters would charge $700 for the Lennox iComfort wifi Thermostat Model #10F81. To purchase the same Thermostat online is 343.10. The is less than half what I paid Comfort Masters. https://www.hvacpartsshop.com/10f81-icomfort-wi-fi-thermostat/?gclid=CjwKCAiAy-_iBRAaEiwAYhSlA1L__BsqcrHOwPSyAgLuawS8vOHgfIlTYzE8PFLsG2UQlJ2BGeRJxBoC5KkQAvD_BwE I called Four Season Heating & Air and they provided me quote installed at $450, that is 36% less that what I paid Comfort Master. From now on, I am calling Four Season Heating & Air."
martha R.
chicago, illinois
betty J.
wilmette, illinois
paul W.
chicago, illinois
mrs gross G.
chicago, illinois
"Problem solved quickly"
ms dorner D.
elk grove village, illinois
"Called for emergency service on the coldest day and you were here in less than 2 hours Also Roy explained things very throughout the whole time"
mr schifsky S.
lake zurich, illinois
"Nick is the best."
f B.
glenview, illinois
"."
luzm J.
chicago, illinois
"Very professional"
rhonda D.
northbrook, illinois
"Technicians were very professional and helpful."
jeannine A.
gurnee, illinois
"Didnt answer why thermostat reads way it does and why heat doesnt come up to setting."
dr zak Z.
northbrook, illinois
"They came within 1 hour in a true emergency."
mr snorden S.
oak park, illinois
richard S.
glenview, illinois
"Tec. was on time pleasant personality and seemed to do a great job. Please supply him with a low stool to sit on as he has a bad leg and he is very tall."
wendy S.
libertyville, illinois
mr burke B.
arlington hts, illinois
betty J.
wilmette, illinois
"Nick was very knowledgeable and fixed our problem even though it was something he had never encountered before."
ted J.
chicago, illinois
robert W.
rolling meadows, illinois
paula S.
wheeling, illinois
"They were quick to help us when our furnace died. A service tech was here when promised and helped us to determine a new furnace was needed. Furnace was installed the next day and we are very happy with the job that was done."
mr tripathi T.
long grove, illinois
"Perfect service"
mr hass H.
northbrook, illinois
"HARIS WAS VERY THOROUGH"
betty J.
wilmette, illinois
"Jose did his very best to help us and arrange for follow up service."
james G.
tower lakes, illinois
"very professional technician, worked with us to find the possible solutions to the high pitched noise"
avrum M.
buffalo grove, illinois
"Told that we would have a technician here 8:30 to 9:00 am. I told the that I would have to leave at 10:30 . They assured me I would have a technician before I had to leave. We called at 10:15 and told at least 1 hour to get to our home. Also told that the dispatcher said he talked to the wife( that is me!) and was told that they would be late. NEVER HAPPENED - totally made up. Now my husband has to stay home from work in order for us to have heat."
jack C.
glenview, illinois
"Haris is the best tech service man that we have had."
darren B.
hawthorn woods, illinois
mrs K.
arlington heights, illinois
ted J.
chicago, illinois
"The technicians arrived very late - almost 2 hours after the scheduled time."
mr tripathi T.
long grove, illinois
mr colella C.
westchester, illinois
"The usual good service from one of your techs. No complaints."
mr gamroth G.
palatine, illinois
"Proper checks were done, system was tested, and it runs fine.."
mr schwartz S.
northbrook, illinois
"Two gentlemen who came to our home to replace our condensate pump were very polite and finished their job in less than one hour"
mr scher S.
buffalo grove, illinois
"Reliable Service reasonable rate and skilled technician."
ms schmitz S.
palatine, illinois
elaine n.
mundelein, illinois
elaine j. N.
mundelein, illinois
"The two technicians were very courteous and professional. Didn't leave a mess after they installed the furnace."
joseph r.
chicago, illinois
"The servicemen were very professional,knowledgeable c ourteous and answered my questions."
dolores S.
chicago, illinois
"The work was fine but I hate being hounded to participate in technology I am not comfortable with"
shin K.
vernon hills, illinois
"Technician came late and showed up without call before coming."
sandra S.
rosemont, illinois
"He was very polite and courteous. He knew what he was doing and answered & explained all our questions."
ii N.
arlington heights, illinois
"Sales Consultant wen over several options for installing new furnace. It was very helpful and easy to understand how everything works. Once technicians arrived at my house to replace the furnace, they were very polite and willing to answer every question I asked. Process was faster than I thought and they kept everything clean and in place. Very satisfied."
christine B.
palatine, illinois
"Very friendly & professional"
mr scher S.
buffalo grove, illinois
"My technician was knowledgeable, friendly, and did great work."
norma J.
chicago, illinois
steve B.
buffalo grove, illinois
"Thorough, careful and quick."
mary yuk Y.
crystal lake, illinois
"The technician was on time, professional & thorough."
mrs pugh P.
palatine, illinois
mr dubois D.
wadsworth, illinois
brian H.
arlington hts, illinois
"Timely courteous tachnitian"
mr bangs B.
libertyville, illinois
divey G.
chicago, illinois
"The technician was nice and helpful but customer service rep may not be that nice(polite). My appointment was canceled by the rep at 7am ( one hour before the scheduled time) while my humidifier was not working for 4 months... I expected it to be faster/ sooner to fix the problem. When I called back the rep scheduled me for a week later and was not polite at all!!!!!"
kathleen H.
buffalo grove, illinois
"Michael the technician was so efficient and explain the work to my understanding."
mrs gries G.
wheeling, illinois
"Roy is very thorough- very good at explaining what was showing wear on parts in my older furnace. He had also been here last year to do maintenance on my AC and did a much better and more thorough job than had previously been done by other reps. I also never felt like I was getting a 'hard sell' which was off-putting with previous techs. I felt comfortable paying for the refresher package ($480) was the right thing to do after he took the time to show parts and explain what was needed. I would love it if Roy could be the guy that always comes as I trust him to do a good job. This is the kind of service that keeps loyal customers. To be honest I was starting to feel leery about continuing with ComfortMasters after you merged with Service Masters as the pressure to hard sell services became very evident as opposed to the great service provided prior to that. Please keep this in mind regarding your culture going forward. Customers don't appreciate the hard sell. Roy did notify me that you now lease equipment which I appreciated (I prefer to own) but it was not off putting. Because of him I will remain a loyal customer with this company."
joyce L.
chicago, illinois
norma J.
chicago, illinois
ethan S.
wheeling, illinois
"On time, good info on system"
robert H.
wilmette, illinois
anthony A.
arlington heights, illinois
"Service provided was excellent"
judy S.
barrington, illinois
"The service call from Mike was excellent. I dont think I should have had to pay for a warranty visit"
patrick S.
chicago, illinois
"Roy is a very thorough technician, and our conversations are entertaining."
mr markowitz M.
chicago, illinois
"This was the FOURTH attempt to make an Aprilaire humidifier work. The solinoid seems to have died at the end of last year's heating season. Fayze discovered that one of the boards was wired for the wrong thermostat (not the Nest thermostat Comfort Masters sold me with the furnace and humidifier). It was probably incorrectly wired during the original installation years ago That plus the humidifier was not connected to the Nest thermostat . It probably was wired to the Aprilaire hygrometer next to the furnace!!! Give Fayze a raise!!! Fayze is great. Earlier attempts failed. It should not take 4 times to fix an issue caused by Comfort Masters."
virginia F.
wheeling, illinois
"great purchase opportunities given, installation team was awesome"
mrs baumeister B.
deerfield, illinois
"Technician was on time, courteous, and offered good advice."
lynn O.
chicago, illinois
"The technician was very thorough and professional."
valery L.
chicago, illinois
"He was very professional and took the time to explain the work that he did."
mrs anderson A.
northfield, illinois
mr pieler P.
buffalo grove, illinois
betty J.
wilmette, illinois
"He was very knowledgeable and personable."
lynn O.
chicago, illinois
christina W.
chicago, illinois
"Mike is amazing. Explains everything in terms I can understand and patient with me"
kathleen H.
buffalo grove, illinois
"The technician was so knowledgeable"
dave H.
arlington heights, illinois
"Very informative"
diane R.
lake bluff, illinois
"Tech came on time, was efficient."
patricia J.
glenview, illinois
"Jose is very good and explains maintenance tips etc."
mrs mccurdy M.
lake forest, illinois
"I don't understand why my humidity maxes out at 29% when in past years it was 35%. I spent a lot of money with no result."
mrs graf G.
norridge, illinois
"roy was very friendly and answered all my questions."
ms townley T.
chicago, illinois
"Excellent professional service"
valery L.
chicago, illinois
"He was very informative and polite. He seemed to know what he was doing as well."
dennis D.
lindenhurst, illinois
thomas V.
elmwood park, illinois
"You canceled me and was very inconvenient."
mrs barabasz B.
niles, illinois
"took a lot longer than the other service techs that were here"
mrs tucker T.
wheeling, illinois
"he did a great job"
mr dubois D.
wadsworth, illinois
"Very professional, knew what he was doing. Explained what needed to be done."
walid G.
riverwoods, illinois
jackie D.
park ridge, illinois
"Jose was very personable and helpful."
mrs hohberger H.
highland park, illinois
"Came when he said; thorough, pleasant and efficient."
patricia J.
glenview, illinois
"Helpful to me...very considerate. Gave me a few pointers on humidifier."
mr drew D.
glenview, illinois
mary P.
chicago, illinois
"Very prompt and efficent"
rachel B.
northbrook, illinois
"Not super friendly"
ms bodnar B.
wheeling, illinois
"Service was adequate."
paul S.
wheeling, illinois
"I completed this survey previously. I'm not sure why it didn't register. I was unhappy with the delay in rescheduling after Comfort Masters cancelled previous appointment. Jesus was also late and did not call to notify me. I called your office, and he arrived while I was on hold 1/2 hour after time interval."
ken K.
gurnee, illinois
"10 for the technician that came out-he was excellent & 4 for your customer service rep. Customer service is extremely poor and unprofessional. Whoever responds to emails and web inquiries clearly hates their job or just doesnt give a damn."
mrs tucker T.
wheeling, illinois
mr wawrzyniak W.
glencoe, illinois
"Knowledgeable, friendly, articulate, clean and kept us updated of his arrival."
mr adler A.
highland park, illinois
"Job well done!"
barbara b.
northbrook, illinois
"Nick has been my technician for a few years now, and he is always professional, knowledgeable, and NICE!"
mr ryser R.
glenview, illinois
"Job done on a timely manner and the area was cleaned up"
sandy S.
park ridge, illinois
"He made sure to let me know helpful hints how to maintain my furnace in between services-what I should do/not do to keep the unit in good condition. He let me know what he did during the call and answered all my questions and even anticipated some questions. He was very friendly, helpful and efficient- a true asset to the company."
ralph J.
northbrook, illinois
"Thorough"
heidi W.
hawthorn woods , illinois
"My family was without heat during freezing cold temperatures. This team came in and was able to install a new furnace the very next day. They were quick, efficient, respectful and easy to work with. I'd highly recommend."
mr brammer B.
chicago, illinois
"Prompt and knowledgeable service."
jeff P.
elk grove vil, illinois
mr richmond R.
buffalo grove, illinois
alan M.
gurnee , illinois
"Paul and Mike did an awesome job on installation of my water heater."
john N.
chicago, illinois
"We had a service call in October with Roy, which solved all our problems."
carol B.
chicago, illinois
"In addition to the normal tuneup, Mike did some additional "cleanup" tasks, at additional cost, which should add a few more years to the life of my furnace. He was very good about explaining what he was doing at a level I could understand."
alicia D.
inverness , illinois
"He knew what to do and did what was needed. He also explained everything I asked."
mr adler A.
highland park, illinois
"Did the job professionally while maintaining a pleasant disposition! Thanks!"
joyce L.
chicago, illinois
paul S.
wheeling, illinois
"Once Jesus arrived, service was good, and he was personable. However, this appointment had been delayed for over a month due to Comfort Masters' previous cancellation. On this date, Jesus did not arrive until a half hour past the end point of the designated interval (2-4 pm), and I got no call alerting me to this delay. I called your dispatch at 4:25. The number on the website failed to route me and then hung up on me. I used another number to finally reach dispatch who checked on the matter. Jesus arrived just as dispatch ended a 5-minute hold."
don L.
northfield, illinois
"My service window was 4-6pm. The technician showed up at 7:24pm. He did not call or apologize for being late. The reason I am so mad is because the original appointment was Nov. 23 and no one showed up or called that day either and I had to call and reschedule even though the said someone called. they did not."
mr richmond R.
buffalo grove, illinois
"He was very good in handling the tune up. He seemed very honest. the only problem I have is the price of the replacement humidifier which I believe should be approximately $100 less."
james G.
tower lakes, illinois
"Comfort Masters cancelled the initial maintenance visit. This survey pertains to the rescheduled visit. I would rate the experience higher in the absence of the original cancellation."
frank M.
waukegan, illinois
"Answered my questions about my furnace problem clearly and offered some good options"
ms goldwin G.
glenview, illinois
"Efficient , on time , honest"
mr chen C.
northbrook, illinois
"Water heater did not work after installed. Fixed nest day. Delivered wrong parts for furnace. Finished next day."
ms. bothwell B.
arlington hts, illinois
mr drew D.
glenview, illinois
"On time, kind and helpful."
mrs robins R.
arlington hts, illinois
"Professionalism, Performance, Communication, Congeneality"
mr klein K.
vernon hills, illinois
julie/bob M.
northbrook, illinois
"Friendly, prompt, thorough!"
mrs young Y.
highland park, illinois
"Friendly, knowledgeable, successful with all the work."