Comfort Masters Service Experts Reviews

"The dispatcher didnt listen to my request at all. The tech could not perform the service because dispatch was not qualified to take the call."

"Nick is #1"

"Reliable team and service"

"I need to talk with your customer service representative about the issue. Or reach me by my phone."

"Tech was very polite, informative and listened to my concerns"

"Harrison and Dakota were fantastic about exploring everything to me."

"I booked an appointment for Friday 5/26/23 and was canceled on the day before. No voice-mail, text or email about being canceled on. I took a day off work and paid a sitter. So I'm out hundreds of dollars for a no call no show. Unprofessional! Then I had to call the office myself to find out why nobody showed up or called. I rescheduled my appointment for today 5/30/23. The guy came on time, but nothing was fixed. He charged me over$200.00 for him to look at a leak and do nothing to fix it. Why was I charged for the service when nothing happened? Now I'm waiting to hear back about a part. Just so the guy can come out again and charge me again. I was told they waived the $99.00 hidden service fee, which was not good enough. So it would have been way more. Not a fair deal at all. So to recap, I lost a days pay, paid a sitter, wasted my time, got charged over $200 and nothing was fixed! Perfect businesse model."

"On time and efficient"

"Did the maintenance on the A"

"They all spent a lot of time going over the concerns of my system and the options that were available to me."

"Knew what he was doing"

"Knew what he was doing"

"Way too much add on sales discussion."

"VERY PROFESSIONAL AND CLEAN"

"Courteous , good explanations"

"Very courteous and helpful"

"Customer service is always wonderful, technicians always know what they are doing and get it done right!"

"Great work"

"Henri was thorough & efficient. He thoroughly explained what needed to be done (part replaced) & took the time to explain what my options were. (I intended to leave a good evaluation for Henri on the C M link but it would not work on my phone.) He kept me informed re when he would arrive."

"Very respectful and pleasant"

"Joe was great super friendly explaining everything as he serviced the unit"

"Harris is the best technician. Very professional. He and Dakota make a good team at explaining concerns and sharing new product info."

"Nick is awesome Very knowledgeable Personal and friendly. Enjoyed his expertise"

"Haris was very good at explaining the issue and solution."

"Tech was out over a week ago. Told me "no one is open today, have to order a part" that's also on the Home Health Report. Haven't heard a word since. The machine is still beeping, the code is still showing. If I didn't have hot water you'd have heard from me a lot sooner. I also asked about the loud vibrating noise from the ? pump which drips into the slop sink. Nothing about that."

"Nick is very knowledgeable and thorough"

"On time, friendly, efficient"

"The older man who came was not helpful. Asked me to change the thermostat temperature and before he left turned all my thermostats down to 55 and then left"

"arrived promptly and completed scheduled service."

"The technician needed vinegar to complete his work but did not bring any with him."

"Haris is great! He is knowledgeable, courteous, and takes the time to explain to me what is going on."

"All went well. As part of the service the Tech needs a hose and water access. We had a hose reel in our shed. No problem with the Tech using it but he left it in the yard and did not return it to the shed."

"Very knowledgeable and trustworthy"

"They were nice and friendly and helpful"

"John was most personable, polite, considerate and effecient. He clearly knew what he was doing."

"If you want more than a numerical rating my rate is $10/evaluation."

"Service responder showed me some wind damage to siding, not part of hvac call, but showed customer concern"

"Technicians should not talk politics or be offensive with their comments about politics. Sales associate who also came with technician for the AC servicing was strongly pushing to have our water heater replaced although i told him we have had no problems with it. Otherwise, the AC service itself was okay."

"Always quick response. All the technicians are very knowledgeable."

"josh did a great job!!!!!!"

"on time, friendly and efficient."

"Roy explained things and gave me options"

"The technicians are always thorough and peasant. They always explain any problems they find during the visit"

"very good job. and done good and fast"

"We have been Comfort Masters clients for over four years when we replaced the HVAC system. Your staff is always courteous and knowledgeable"

"Usually friends and neighbors dont ask for recommendations but if someone did need one, I might recommend your company."

"Excellent service!"

"Too Expensive"

"Dont like the service"

"Service was excellent. Waiting on a part and have not heard back since the original visit."

"Very professional."

"Helpful and friendly technicians."

"Knowledgeable staff, and very courteous."

"service was prompt, polite, competent and complete"

"Price"

"Work has been good, though expensive"

"Thorough"

"very kind"

"explained every thing they were doing"

"Comfortable with tech answering my questions."

"did not clean up as well as promised. Small pieces of sheet metal were on the driveway as well as oil leaks form both trucks. Also they did not check the dampers. The humidity in the house does not seem adequate and the thermastat needs to set higher than before."

"The Guys helped in many ways"

"Attitude of sales person"

"Comfort Masters cam as soon as we called--which was on one of the coldest days of the year--when our furnace started acting up. They installed a new furnace the very next day. The workers worked 8 hours to make sure everything was properly fitted, then taught us how to use the smart thermostat."

"quality service"

"Haris (the technician who made call to our house), was excellent. On time, explained issues clearly, and was respectful of our house."

"I always was pleased with Comfort Masters . But I found out that instead of the $15 monthly maintenance I was charged double that for the past 3 years. The people you have working for you have always been wonderful, but I have decided to go with another heating company."

"The men are very friendly and very good when they installed me Furness this last service the techs came and cleaned the furness ,but did not check for codes, later that night the unit would not light. Nick came at 8:15 to fix the problem it was loose connections. My question is should the codes been checked at service time."

"Coming into our home, the young man was very pleasant, respectful, and answered whatever questions we had."

"Polite informative service"

"They were efficient and friendly"

"Good experience"

"They do a great job"

"We've used Comfort Masters for years. Very reliable and a pleasure to work with."

"This technician was the best I ever had. He gave me tips for my humidifier that and hot water heater"

"We've been using Comfort Masters for a long time. The service is always outstanding."

"Professional and respectful"

"In my opinion a company is as good as the people it manages to hire and retain; the majority of your technicians over the years have been good to excellent. However, I would rather usually would prefer recommending a technician who I felt knew his/her job rather than a whole company."

"Technicians are awesome"

"Josh is a Considerate and knowledgeable technician."

"excellent service"

"I found both the technician and the supervisor I dealt with the be very helpful, kind and knowledgeable. Both were named Chris."

"the 2 did a great jon"

"Excellent service and knowledgeable"

"Very professional and nice."

"On time, professional and good work."

"Good service"

"Bruce Harps did a great job explaining the process! He was very knowledgeable and his extensive experience with the company was a real asset."

"Cause of problem discovered almost immediately"

"Knowledgeable, courteous and thorough"

"The techs are professional and courteous. It's easy to make an appointment. Like getting reminders to have tuneups done."

"We have had good service."

"competence, courtesy, knowledge"

"Your repair to my furnace years ago has not stopped the water from leaking and the rust that is destroying my furnace. You have made no further attempt to resolve this issue. You were given the opportunity to install A/C at my address, but your bid was thousands of dollars higher than other HVAC bids. I am very upset about my rusting furnace and your lack of service to repair this issue. You need to repair/replace my rusting furnace immediately."

"Reliable professional service and support"

"Excellent service"

"Technician arrived on time and explained all repairs needed."

"THE SERVICE MEN HAVE BEEN VERY GOOD."

"I do not like the new (tech) for controlling the heat/cool. I need an explanation for clarification every time. This tech was good..some have not been. PS I hate surveys."

"Technician Nick is very thorough and professional."

"Your accessories are to high $79 for an air filter, ridiculous. $112 to check humidifier, outrages."

"Roy is great."

"They are reliable!"

"Always on time for appointments; professional; Roy has been coming to my unit for years and he always remembers me. Bruce was also professional and friendly."

"i let people make up their own mind"

"Service was good"

"Great service"

"They take care of my equipment so I will be safe and comfortable."

"We feel there is a noticeable trend in finding some way to charge the customer. We understand there can be genuine problem but during each service we see additional charges. It is a little disconcerting when the equipment is under warranty."

"Have been working with Comfort Masters for years with high satisfaction."

"on the whole I've been fairly satisfied with your service. However I always leave ipeople to make their own mind up."

"Tech was great but the constant emails texts and calls reminding of service was too much. Once or twice is sufficient."

"I kind of feel that I am being sold every time I get my Furnace or Air Conditioner Serviced."

"Your last service call was an outrage. An unsolicited sales person came with the technician. Mistaking our good manners for gullibility, she ham-handed attempts to get us to join your licensing program. Worse, the prices she quoted were preposterous. Her sales call completely squandered our trust in Comfort Masters. We have no wish to continue any future business with you and want a refund on service contrast with you."

"Thought furnace check up would be ten dollars cheaper."

"Very professional technicians"

"Comfort Masters, I'm not even going to indicate what the service was like as the entire appointment was really disappointing. I believe a salesman was sent along with the service people and tried to pull off a sale. I have been with this company since it was Turk's over 25 years and never have I had a salesman come at the time of a service call. I think this appointment was arranged to see if I would agree to a new service contract "Advantage" when I knew nothing about this program. So on Saturday I called in WGN and spoke with the host Lou Manfredini. He explained the reasons why someone might want the "Advantage" program, but his thought was to get my furnace fixed, "it is not broke" and start looking for a new furnace in the next 3 years. He also said he has many sponsors for his program and I could use any of them and if they did not give me the kind of service I deserved, to let him know. I had asked for Harris as the service person and Roy and a new employee came instead and with the "Salesman". When I called the office after the service call I asked why Harris was not on the call and I was told his name was not associated with my name. If this is the way your company chooses to do business, let me know and I will happily find another company who will consider me a valued customer and be completely honest. I truly am upset. You will get more from me if you do the right thing. Debra Manthey Please call me as I would like to get one of the items sited fixed. 773-790-2534"

"Roy and Bruce"

"Great service, good technician"

"The service is great. Kris was our service guy and he is exceptionally great. He is very knowledgeable and polite. He should be recognized for his wonderful services!"

"Great service. Friendly associates."

"Bruce and Roy are awesome"

"Great service"

"They have serviced our air and heating needs for about 20 years with no issues or complaints."

"Managerial staff is unavailable for support."

"Very knowledgeable, on time, know what their doing"

"I feel like I was being sold since I signed up for this maintenance plan I am on."

"The sales pitch at end seemed high pressure especially selling the membership"

"Friendly, knowledgeable and timely service agents."

"Always professional and willing to help me maintain my unit,"

"clean polite employees Nigel, Nick and Chris very informative"

"I was given misinformation regarding the furnace inspection and the plumbing being done on the same day. Also, the plumbing inspection was very cursory."

"Professional & meticulous"

"GOOD COMMUNICATION"

"Knowledgeable service tech - still have thermostat issues though"

"Excellent and professional service provided by the technicians Eric, Chris and John."

"I recently had two service calls and both times the technicians were very good. Ron came to my house and replaced a connector on my central air and explained everything he was doing. I found him to be a top-notch technician and am very happy with the service he provided. I also had a service call for my annual air conditioner maintenance. This time around a team of techs were sent to the house because one was training another and the team did a very good job for me."

"The technicians were knowledgeable & experienced, & able to diagnose the problem with my a/c. They explained the situation so a lay person found understand, & completed the repair. Also pleasant & respectful."

"Everything went well with the change out of the water heater."

"Because they did nothing right with this installation and they did nothing right with the last insulation and it has been two weeks and now I am having water dripping through my ceiling because the air conditioning was not properly put in or part of it I dont know what the problem is but Im not happy"

"The actual service that was provided was prompt and very good. The problem I have is that when billed for the first service the technicians credit card device did not work. He took the info to be billed and show paid later. This has never happened and I have called several times and spoke to a different person each time and still does not show paid and no invoice has been emailed to myself or husband. This service was last week. Ridiculous. Now as of today I have to call again. The tech is wonderful the billing department has a lot of improvement to do . Ridiculous that I have to call for at least a third time. Terrible customer service."

"knowledge of product + courteous attention to task + efficient use of time"

"Technicians are always professional & courteous"

"The service men did an excellent job answering my wife's and my questions and caring for the various pieces of equipment."

"The service reps, Lisa and Nick, explained everything thoroughly."

"Good workmanship, fair price"

"Dependability"

"Friendly service technicians, good communications"

"I have confidence my issues will be resolved!"

"I have already recommended your company to one of my relatives. Every time I call your company they are always so pleasant and understanding. Josh, who came to look at my thermometer was also very pleasant and instructive."

"THOROUGH, RESPECTFUL, COURTEOUS"

"Prompt service"

"On one of the hottest days of the year, I called at apx 5:30pm and received an appt for THAT NIGHT. Haris called apx 7:30 and was able to troubleshoot our issue without having to come here. He was patient, helpful, and knowledgeable. He assured me he would stay on the phone while we attempted to fix the thermostat. I was so happy that it worked, and so happy to save him from a needless trip to our home at the end of the day!"

"After many years with your company I was given a hard sell about a new furnace and air conditioner. This prompted me to get a second opinion."

"Monday June 13 4:30 pm, someone was supposed to come out and give me a quote for a new air conditioner. no show. no call. no nothing."

"Last technician was very good and on time, professional. Comfort masters office needs to follow regarding to bring necessary fillers like Hepa filler which was marked during previous visit."

"Prompt service, very competent and courteous."

"Timely response from dispatch and a quick visit from a technician on a hot day with broken AC. The part was on a truck the next day and installed quickly. Both technicians were polite and offered good information."

"Kris was very knowledgeable and very honest with his answers"

"I have been a customer for years and Nick is the technician I request when he is available because I trust him especially. I always receive excellent service from your company and from all the tecncians who have come to my home over the years."

"Honest, thorough, professional."

"Kenneth was thorough and meticulous"

"Great service"

"Because of all the 10's I put"

"Seem competent, friendly & considerate, but the dispatcher did not listen to me nor send the manpower to accomplish the service - stretched the work into 3 separate visits."

"I have used them for almost 20 years and they are always trying to offer the best products and service with timely follow up"

"I do not want anymore Microsoft garbage ony phone.."

"Been using them for more than25 years with no problems"

"The technician was thorough in explaining options"

"Ive noticed different technicians performing maintenance services differently which makes me wonder which is the correct process."

"excellent service, great technician - on time, well spoken , did a great job."

"Outstanding service technician"

"Miguel came on time, fix an issue with the thermostat wifi upstairs, and replace a filter that he had on the truck."

"Harris was very informative and friendly"

"He was so nice and efficient."

"prompt, efficient & friendly"

"Marco did a great job, he answered all of my question. Very professional"

"On time. Very thorough"

"As a service member, i get priority scheduling which has been same day or next day. This is a huge advantage. Efficient phone intake, return calls and communication via text or phone. Technicians are knowledgeable and explain the findings."

"Bc I was very satisfied! Tech arrives in time and called beforehand. Very polite and accommodating"

"Everything got done in a very expedient manner."

"Josh was knowledgeable and polite. In removing the furnace filter, he was obviously so busy and concerned about the leak in the A/C, he forgot to replace the filter. The following day a different tech showed up and, not having a filter, left and returned a few hours later with a new one which he installed."

"Your service tech was on time, courteous and completed the a/c check up."

"Tech arrived on time, answered all questions."

"Serviceman was fine, but I have a question. Does the twice yearly service program I am in at Comfort Masters inclue filters for my Air Conditioner and or my Aprilaire humidifer?"

"Friendly tech"

"professional, knowledgeable and respectful"

"On time pleasant results"

"On time, polite young man who reviewed everything he was doing"

"Kris took a lot of time to inspect, adjust, suggesting some preventative replacement of parts and explaining the reasons"

"Service technicians were prompt in arriving, courteous and responsive to our needs for limiting our contact to furnace area and outdoors. They answered my questions and did prompt and excellent work installing our central air."

"Explained what he was doing and answers questions."

"I felt the guy they sent out was conformational. Didnt really like him"

"The technician was late but had called to let us know that. He communicating well, appeared to be very thorough."

"Rep gave us good info"

"Technician was outstanding Very informative and Helpful."

"Both installers were excellent in performing the installation of unit. They worked clean and efficiently.."

"Miguel did a fine job on our two A/Cs. Not a big deal, but he left both thermostats lower than the settings before he came. We were very chilly in our bedroom for a while."

"Nick is awesome. He makes sure everything is in tip top shape."

"TECHNICIANS WERE BOTH VERY THROUGH AND EXPLAINED ACTIONS AND STEPS THAT THAT INQUIRED ABOUT. I WAS VERY PLESE WITH THEIR SERVICE AND RECOMMENDATIONS."

"very professional.knowledgable technicians"

"They take care of the equipment"

"Team was on-time, courteous, tidy, and respectful. And they seemed knowledgeable."

"Prompt, courteous professional service call. Historically, that has always been consistent with Comfort Masters,"

"Timely service, good information."

"They were great, especially Haris, and kept me advised and apprised every step of the way."

"My overall experience with Service Experts was very poor. When booking an appointment, I was offered the opportunity to join their Priority Plus membership with one of the benefits being no "trip charges" for the duration of my membership. I asked for a technician to come out and examine my unit for the costs for either repair or replacement of the system. I had done some diagnostic work myself and the technician only needed to spend about 5 minutes confirming what I suspected and then went to their van to put together a quote. The quotes presented seemed quite high and the work could not be completed over the weekend due to parts availability so I wanted some time to review the proposal as it was quite a bit more than I was expecting to spend. Seeing that I would not be making a decision immediately, the technician informed me that I would receive an $82 charge for the visit. I paid the fee but I am very dissatisfied with the lack of clarity of the program that I signed up for. I used a Service Experts competitor(Top Tec) for my water heater replacement last year and they did charge a $79 fee for coming to the house to diagnose the problem but this was very clearly stated and communicated. I find it very misleading when a program provides no trip charges and then I am assessed a charge for a technician making a trip. I hope that this review will provide feedback so that the communication for this process can be more clear for future potential clients. I did have Top Tec come out to provide a second opinion since I was not satisfied with my interaction and frankly, did not want to do business with Service Experts. They came out for a free estimate and provided a quote for a comparable replacement for considerably less than Service Experts(80% efficient 2 stage furnace, power humidifier, HEPA filter, new thermostat, etc). It seems like the estimate of $9000 from Service Experts was quite high as well and the competing quote was more than 40% more competitive. Based on this interaction, it is unlikely that I will be working with your organization moving forward and will not recommend your business to my friends and family. Hopefully these misleading business practices will improve. I wanted to be very fair with my ratings and there is room to improve."

"Hi there, I was billed for the $99 service call, even though it was my understanding that this would be waived if I signed up for the premium services...It was also noted on my invoice that the unit needs servicing. Please advise what it needs. Thanks."

"The technician was very thorough. He took the time to explain everything to us."

"Technician was polite and acted quickly."

"Diagnosed problem OK, but couldn't supply needed part (claiming it was backordered). After paying $99 and not having the problem resolved, called another service who diagnosed the problem, supplied the part & had my heat working the next morning (costing me another $99 diagnosis fee)."

"Di a great job"

"Your service people are always professional, polite, and absolutely charming."

"The technician was very friendly and professional. He has been here before and always does a great job"

"Roy, the technician was very thorough and informative of what needed to be done and why it was important. He went to lengths to see that the installation was actually working correctly."

"He answered all my questions about the new furnace. He explained the ten year plan. He was very courteous."

"Next day service to replace our broken water heater was helpful."

"You need to know that the fact that billing information is not shared between national and local is insane. I never know who has the latest billing info, and when I get a bill, I can't tell from which it is. In addition, every time I call, I go to the same central number. If I magically reach the right person for an issue and leave a message to call back, if I can't answer there is no way for me to call them back directly, and I have to go through the same stupid phone tree. Although the service and products are good, as are the technicians, this issue along has me considering changing companies. In this day and age of integrated technology, there is no reason that any of these issues need to exist"

"There have been many technicians throughout the years Comfort Masters has been servicing our family and each one has been on time. professional, and explaining 'in detail" even the homeowner can understand.."

"Problem with thermostat after regular maintenance was addressed same day thanks to the diligence and extra time of the tech. Much appreciated."

"The gentleman that came out was not helpful at all. There was a time I had to ask him please stop yelling at me. He said hed send someone out on Saturday and no one ever came. And my heat is still not working"

"Called with arrival time, arrived on time, spent time explaining what he was maintaining and why. Made sure I understood his report and suggestions."

"Problem was addressed very quickly. Order for new part was placed."

"The tech was very knowledgeable and professional."

"They were courteous and professional."

"Nobody showed up for our first appointment even though I confirmed that morning."

"Efficient and friendly"

"Techs were on time, explained the work needed and cleaned up afterwards."

"The furnace technician was a very intelligent about furnaces. In the years we have been using your service he is the most qualified that has serviced out furnace"

"Harris is GREAT"

"MIguel arrived on time and understood the problem indicated on the thermostat, inspected the furnace and found a bent air filter causing a difficulty in the airflow. He removed the filter and replaced it, fully explaining to me what happened and how it might have occurred. He also gave me a simpler method to extract the filters in the future easing my process of replacement."

"Kris did a great job!!! He took his time and explained everything to me,"

"Chris was professional and didn't waste any time"

"Honesty"

"Tech was condescending."

"He explained what was needed or not needed and why or why not. Also gave other options when appropriate. Was pleasant & friendly, while profssional."

"Wasn't happy with the extremely high flat rate service call charge of over $220?"

"Miscommunication about appointment date and time"

"The technician, Kris called before the appointment to let us know he was on his way. He also was very respectful and answered all my questions and explained other things to me about my service call. I was very happy with Kris; I felt like I was getting good customer service and Kris is an asset to your team."

"Service is always fantastic. Each individual I have worked with is knowledgeable and courteous!"

"Very Professional & Very Nice"

"Very nice technician Very honest"

"Did a great job"

"Instead of replacing the part I called about the tech and sales guy spent most of the time trying to convince me to buy a new furnace. I didnt see any real work being done other than an inspection, but yet I was charged $180"

"Your representative, Miguel Herrera, did a first class job and was very pleasant to deal with, answering all our questions. We will request him again for our next service."

"No problem on time and efficient"

"Responsive; thorough; courteous"

"He was her when expected"

"Two last minute cancelled appointments. Finally showed up on the third."