Comfort Masters Service Experts Reviews

"After many years with your company I was given a hard sell about a new furnace and air conditioner. This prompted me to get a second opinion."

"Monday June 13 4:30 pm, someone was supposed to come out and give me a quote for a new air conditioner. no show. no call. no nothing."

"Last technician was very good and on time, professional. Comfort masters office needs to follow regarding to bring necessary fillers like Hepa filler which was marked during previous visit."

"Prompt service, very competent and courteous."

"Timely response from dispatch and a quick visit from a technician on a hot day with broken AC. The part was on a truck the next day and installed quickly. Both technicians were polite and offered good information."

"Kris was very knowledgeable and very honest with his answers"

"I have been a customer for years and Nick is the technician I request when he is available because I trust him especially. I always receive excellent service from your company and from all the tecncians who have come to my home over the years."

"Honest, thorough, professional."

"Kenneth was thorough and meticulous"

"Great service"

"Because of all the 10's I put"

"Seem competent, friendly & considerate, but the dispatcher did not listen to me nor send the manpower to accomplish the service - stretched the work into 3 separate visits."

"I have used them for almost 20 years and they are always trying to offer the best products and service with timely follow up"

"I do not want anymore Microsoft garbage ony phone.."

"Been using them for more than25 years with no problems"

"The technician was thorough in explaining options"

"Ive noticed different technicians performing maintenance services differently which makes me wonder which is the correct process."

"excellent service, great technician - on time, well spoken , did a great job."

"Outstanding service technician"

"Miguel came on time, fix an issue with the thermostat wifi upstairs, and replace a filter that he had on the truck."

"Harris was very informative and friendly"

"He was so nice and efficient."

"prompt, efficient & friendly"

"Marco did a great job, he answered all of my question. Very professional"

"On time. Very thorough"

"As a service member, i get priority scheduling which has been same day or next day. This is a huge advantage. Efficient phone intake, return calls and communication via text or phone. Technicians are knowledgeable and explain the findings."

"Bc I was very satisfied! Tech arrives in time and called beforehand. Very polite and accommodating"

"Everything got done in a very expedient manner."

"Josh was knowledgeable and polite. In removing the furnace filter, he was obviously so busy and concerned about the leak in the A/C, he forgot to replace the filter. The following day a different tech showed up and, not having a filter, left and returned a few hours later with a new one which he installed."

"Your service tech was on time, courteous and completed the a/c check up."

"Tech arrived on time, answered all questions."

"Serviceman was fine, but I have a question. Does the twice yearly service program I am in at Comfort Masters inclue filters for my Air Conditioner and or my Aprilaire humidifer?"

"Friendly tech"

"professional, knowledgeable and respectful"

"On time pleasant results"

"On time, polite young man who reviewed everything he was doing"

"Kris took a lot of time to inspect, adjust, suggesting some preventative replacement of parts and explaining the reasons"

"Service technicians were prompt in arriving, courteous and responsive to our needs for limiting our contact to furnace area and outdoors. They answered my questions and did prompt and excellent work installing our central air."

"Explained what he was doing and answers questions."

"I felt the guy they sent out was conformational. Didnt really like him"

"The technician was late but had called to let us know that. He communicating well, appeared to be very thorough."

"Rep gave us good info"

"Technician was outstanding Very informative and Helpful."

"Both installers were excellent in performing the installation of unit. They worked clean and efficiently.."

"Miguel did a fine job on our two A/Cs. Not a big deal, but he left both thermostats lower than the settings before he came. We were very chilly in our bedroom for a while."

"Nick is awesome. He makes sure everything is in tip top shape."

"TECHNICIANS WERE BOTH VERY THROUGH AND EXPLAINED ACTIONS AND STEPS THAT THAT INQUIRED ABOUT. I WAS VERY PLESE WITH THEIR SERVICE AND RECOMMENDATIONS."

"very professional.knowledgable technicians"

"They take care of the equipment"

"Team was on-time, courteous, tidy, and respectful. And they seemed knowledgeable."

"Prompt, courteous professional service call. Historically, that has always been consistent with Comfort Masters,"

"Timely service, good information."

"They were great, especially Haris, and kept me advised and apprised every step of the way."

"My overall experience with Service Experts was very poor. When booking an appointment, I was offered the opportunity to join their Priority Plus membership with one of the benefits being no "trip charges" for the duration of my membership. I asked for a technician to come out and examine my unit for the costs for either repair or replacement of the system. I had done some diagnostic work myself and the technician only needed to spend about 5 minutes confirming what I suspected and then went to their van to put together a quote. The quotes presented seemed quite high and the work could not be completed over the weekend due to parts availability so I wanted some time to review the proposal as it was quite a bit more than I was expecting to spend. Seeing that I would not be making a decision immediately, the technician informed me that I would receive an $82 charge for the visit. I paid the fee but I am very dissatisfied with the lack of clarity of the program that I signed up for. I used a Service Experts competitor(Top Tec) for my water heater replacement last year and they did charge a $79 fee for coming to the house to diagnose the problem but this was very clearly stated and communicated. I find it very misleading when a program provides no trip charges and then I am assessed a charge for a technician making a trip. I hope that this review will provide feedback so that the communication for this process can be more clear for future potential clients. I did have Top Tec come out to provide a second opinion since I was not satisfied with my interaction and frankly, did not want to do business with Service Experts. They came out for a free estimate and provided a quote for a comparable replacement for considerably less than Service Experts(80% efficient 2 stage furnace, power humidifier, HEPA filter, new thermostat, etc). It seems like the estimate of $9000 from Service Experts was quite high as well and the competing quote was more than 40% more competitive. Based on this interaction, it is unlikely that I will be working with your organization moving forward and will not recommend your business to my friends and family. Hopefully these misleading business practices will improve. I wanted to be very fair with my ratings and there is room to improve."

"Hi there, I was billed for the $99 service call, even though it was my understanding that this would be waived if I signed up for the premium services...It was also noted on my invoice that the unit needs servicing. Please advise what it needs. Thanks."

"The technician was very thorough. He took the time to explain everything to us."

"Technician was polite and acted quickly."

"Diagnosed problem OK, but couldn't supply needed part (claiming it was backordered). After paying $99 and not having the problem resolved, called another service who diagnosed the problem, supplied the part & had my heat working the next morning (costing me another $99 diagnosis fee)."

"Di a great job"

"Your service people are always professional, polite, and absolutely charming."

"The technician was very friendly and professional. He has been here before and always does a great job"

"Roy, the technician was very thorough and informative of what needed to be done and why it was important. He went to lengths to see that the installation was actually working correctly."

"He answered all my questions about the new furnace. He explained the ten year plan. He was very courteous."

"Next day service to replace our broken water heater was helpful."

"You need to know that the fact that billing information is not shared between national and local is insane. I never know who has the latest billing info, and when I get a bill, I can't tell from which it is. In addition, every time I call, I go to the same central number. If I magically reach the right person for an issue and leave a message to call back, if I can't answer there is no way for me to call them back directly, and I have to go through the same stupid phone tree. Although the service and products are good, as are the technicians, this issue along has me considering changing companies. In this day and age of integrated technology, there is no reason that any of these issues need to exist"

"There have been many technicians throughout the years Comfort Masters has been servicing our family and each one has been on time. professional, and explaining 'in detail" even the homeowner can understand.."

"Problem with thermostat after regular maintenance was addressed same day thanks to the diligence and extra time of the tech. Much appreciated."

"The gentleman that came out was not helpful at all. There was a time I had to ask him please stop yelling at me. He said hed send someone out on Saturday and no one ever came. And my heat is still not working"

"Called with arrival time, arrived on time, spent time explaining what he was maintaining and why. Made sure I understood his report and suggestions."

"Problem was addressed very quickly. Order for new part was placed."

"The tech was very knowledgeable and professional."

"They were courteous and professional."

"Nobody showed up for our first appointment even though I confirmed that morning."

"Efficient and friendly"

"Techs were on time, explained the work needed and cleaned up afterwards."

"The furnace technician was a very intelligent about furnaces. In the years we have been using your service he is the most qualified that has serviced out furnace"

"Harris is GREAT"

"MIguel arrived on time and understood the problem indicated on the thermostat, inspected the furnace and found a bent air filter causing a difficulty in the airflow. He removed the filter and replaced it, fully explaining to me what happened and how it might have occurred. He also gave me a simpler method to extract the filters in the future easing my process of replacement."

"Kris did a great job!!! He took his time and explained everything to me,"

"Chris was professional and didn't waste any time"

"Honesty"

"Tech was condescending."

"He explained what was needed or not needed and why or why not. Also gave other options when appropriate. Was pleasant & friendly, while profssional."

"Wasn't happy with the extremely high flat rate service call charge of over $220?"

"Miscommunication about appointment date and time"

"The technician, Kris called before the appointment to let us know he was on his way. He also was very respectful and answered all my questions and explained other things to me about my service call. I was very happy with Kris; I felt like I was getting good customer service and Kris is an asset to your team."

"Service is always fantastic. Each individual I have worked with is knowledgeable and courteous!"

"Very Professional & Very Nice"

"Very nice technician Very honest"

"Did a great job"

"Instead of replacing the part I called about the tech and sales guy spent most of the time trying to convince me to buy a new furnace. I didnt see any real work being done other than an inspection, but yet I was charged $180"

"Your representative, Miguel Herrera, did a first class job and was very pleasant to deal with, answering all our questions. We will request him again for our next service."

"No problem on time and efficient"

"Responsive; thorough; courteous"

"He was her when expected"

"Two last minute cancelled appointments. Finally showed up on the third."

"The technician came in, did his job efficiently, and provided me with information as to the current status of my equipment. Well done."

"Proficient and courteous technician"

"I have used your service for years. Trust, reliability, knowledgable technicians."

"High Quality work and customer care. Truly preventative maintenance and recommendations."

"i asked the person to change the humidifier panel that i had, he said he cant. i had a stroke, i just need a little help. i thank you for your service, but next time i need service i will go with someone else, who will help me out."

"Technician was efficient and knowledgeable"

"Miguel was prompt, very thorough and very polite."

"very professional and informative"

"Dillon was exceptionally helpful. His work was courteous and highly professional."

"The technician to a lot of time to make sure the furnace was operating correctly and make adjustments as needed"

"A bit late."

"The serviceman looked at my furnace and my neighbors as well. She is a new customer. He was was very thorough and knowledgeable."

"Tech was very helpful and professional. He answered my questions, etc."

"Easy to schedule, arrived on time, very personable technician, quick and thorough."

"Weve used Service Master for years and the HVAC service has been fine. However, weve lost all faith in your customer service, particularly at the local level. Missed appointments, no confirmation calls, impersonal call center, no means to contact anyone locally to troubleshoot issues, etc. We are canceling our membership and moving to a more reliable operation."

"Jason called with an arrival time which helped me plan my day, showed up on time. He was so polite and explained everything he was doing."

"Very thorough and helpful!"

"We had problems with leaves entering furnace thru PVC. Numerous phone calls asking to speak to a manager were not returned. Technician came on Nov 5 and addressed problem. If the problem is resolved, the ratings will be higher."

"GLAD MIGUEL IS BACK! On time - efficient - knowledgeable and very considerate!"

"The technician was very clear and thorough in explaining things to me."

"clean and polite"

"I was charged way too much for work covered under warranty"

"The tech was very friendly. He explained everything. Was on time. Changed the filter - was very efficient."

"professional clearly explained things"

"Not sure which Service Expert I am evaluating, but they all were very good, very professional."

"It would have been perfect but you canceled my original appointment."

"The call service on Saturday was misleading: was ordering a water heater that couldn't be installed on Saturday then waited 7 hours for the installation. Sold me 2 $60 service plan that didn't exist. Lost a second day for the installation. Kris never gave up."

"Repairman was on time and called ahead to advise me when he would arive."

"The technician was very polite, explained what he was doing and when I asked him how to do something, he did it for me. He was so much more pleasant than the man who was here for the air conditioning maintenance. I will certainly request Josh. The only thing was he forgot to turn off the basement lifts and turn the heat back down."

"The technician did a great job"

"1st visit, thermostat replaced but then AC not turning on. 2nd visit, technician never showed up so AC still not working. 3rd visit, appointment setter did not enter in system so no technician showed up, was told that we were going to get priority for 4th visit. 4th visit, no one showed up and I got call that needed to reschedule."

"Technician Harris came to late @ 6:20 pm. He checked the furnace but the AC. Outside temp 62F. My appointment was re-scheduled 3 times and the technician came past the appointment time. He offered to come for the AC check with no additional cost. He asked us to make the next appointment free of charge for April-May next year. Please, set up a new appointment for the AC check and maintanance on Mid May 2021. Thank you"

"We have the same technician everyyear and we have alot of convidence in him."

"Worker arrived on time."

"Techs vacuum didnt work to complete the job he was here to do"

"I got the impression that the man was trying to sell me services I don't need until he called you and found he was here just for a seasonal check prior to the start of heating season. Please do not send this guy to me again."

"the technician did the work, but he recommended the wrong filters. He said (and wrote on the furnace) 20x25x5 and they are an inch too wide. I spent $60 on the wrong filters that I can not return now. They s/b 4" wide"

"The tech. That came over was fantastic."

"He never showed up and never bothered to call to let me know why. I called twice to find out where he was and was told he would call, but he never did"

"Because I trust Roy to do the best job possible."

"Thorough and personable"

"I always request this technician. He is amazing walks you through the process and explains everything that hes doing. Fantastic."

"Service was provided on time as promised and Haris communicated all his findings (as he always did in the past) very well."

"I asked a proper proposal for the work , change of thermostat and remove cooling units on the roof, but got not only a message which did not correspond what I wanted. After my corrections I have not got anything???"

"Was able to quickly diagnose the issue."

"Roy was excellent... called in advance, timely arrival, thorough, professional and pleasant."

"The technician was abrupt and rude . We arent sure what he even checked."

"Everything went smoothly and Nick was great, unlike the last guy you sent to service my furnace last winter !"

"I did not experience the visit as this is a rental property and I was not there. there were no complaints from my tenant."

"I was told you coldn't do anything because it wasn't a clog (you would have repaired it if it was, as part if my advantage plan, right? ) Was told I had to get a plumber. But once I got plumber, he found a big time clog and fixed it. Iron pipes where pvs drained into from condenser fine -- just clogged. Also-I've used you all since 2008, all great technicians, but Daryl, the gentleman that came out in the evening- was very grumpy, you could tell he didn't want to do the late service call ( 6 pm) when I asked him for shoe covers or to take off his shoes he was a little put off, then he left a stain on my white carpet from the dirt on his toolbox I had to steam clean out later. He wore his mask over his neck, not face, and I had mine on the whole time in my own house. In front of me he was rude to the dispatcher who called him and on speaker I heard her expalining that if he is overwhelmed from all his calls he needs to let his manager know. Lastly, my doorbell rang at 6:30am the next moning, I was aleep but my kid woke up and looked out the window and said someone with heating/ air conditioning unifrom was at door. Then they left. Not sure if that was you, don't know who else it would be? But that was unschedled and woke up my 3 out of town guests- just not sure who it was. Again, this is one negative experience in my 13 years with you all, so I can certainly over look it!"

"A C is working well as it is supposed to be."

"Technicians very efficient and responsive to what was needed to restore the A/C. Explained everything he was doing or what needed to be done to fix the problem."

"Nick is always extremely thorough and provides clear explanations and answers to my questions."

"technician/installer knowledgeable and professional"

"Prompt and professional service"

"John was honest and polite and did the best he could!?"

"I am satisfied with the work was done. What I am dissatisfied with is the number of cancellations that were made (4) prior getting the techs out to work on the problem. In the past, this never happened!"

"On time and finished quickly"

"They were both very informative and had sweet demeanors"

"I was very dissatisfied with this visit for many reasons. I was told on the phone that there would be a $99 service charge, even if no work was preformed. When the tech. was completing his work he was on the speaker phone with another worker and that worker said NOT to charge the service charge since I'm buying refrigerant. I believe Angel told them not to charge me. However Daryl insisted on charging me. As the customer, standing there, I was furious that Comfort Masters end goal was to argue for more money. I called another HVAC company the other day, and they charge 1/2" of what you guys charge for refrigerant. (Same type same quantity) why such a high price?"

"The price is still higher than rivals, and the installation required two days. That said, once it took place, the technicians were professional, polite and effective. First class installation from what I can see."

"Harris took the time to listen and help find a solution and explained that under the current covid office parameters t and current microchip shortage that it might be a long time for the relocation/installation of the new thermostadt. That indeed has been the problem as I have been trying to schedule the installation for the past 2 weeks."

"James is knowledgeable and honest."

"Knowledgeable , friendly, careful This was the second appointment scheduled. The first appointment I had to call in to discover he wasnt coming THAT day and had to reschedule my maintenance appointment. Its a good thing My system had been working. I believe a credit it due for my next years plan."

"Well she was alright, but she was looking up info on her phone which made me nervous because we just installed a brand new AC unit and didn't want anything to happen to it. Then she almost broke our hose because she didn't know how to put it back. It was kind of awkward."

"Very efficient"

"He was very polite, knew his job and did a great job."

"kris was professional and courteous."

"Good experience with Ariana. She checked furnace and a/c"

"Work as done quickly and on time."

"Polite and respectful."

"James did a great job, checking and explaining everything he was doing...very thorough."

"He is very competent and trust worthy"

"James was very professional and very helpful."

"Good explanation. Prompt service"

"The tech notify me the pressure for AC was little low and he recharge it back to the normal level."

"Very professional and knowledgeable. Efficient."

"Since the Technician (Mory) had completed his previous call early he was able to start on mine 45 minutes early. He was professional, pleasant, and courteous. He was able to provide beneficial information regarding my current AC unit which was helpful."

"George was professional, timely, friendly - a pleasure to do business with!"

"No show. No call."

"The technician embarrassed me in front of my students by insisting I had to pay her now. She put her dispatcher on speaker phone who also insisted I had not prepaid. I looked up my October 2019 payment, called your company and was told I did not owe any money as I did not have any service in 2020. My adult students did not understand why the technician kept saying I had to pay. It was extremely embarrassing and unnecessary and the technician and dispatcher were wrong."

"The technicians are mostly knowledgeable, effective and efficient in getting the work done."

"Customer service called to ask if someone else other than my usual service rep could take care of my air conditioner. She was very friendly and I appreciated being asked as well as her very pleasant call. Service rep was on time, professional, friendly and efficient.!"

"The explanation of why my new 2 yr. old A/C sprung a leak was difficult to understand as I'm not familiar with the terminology. That "something" needs to run YEAR LONG didn't make any sense."

"he came on time and was very thorough"

"After looking at boiler, radiators, and baseboard heating, the technician provided advice about how to proceed with repair after heating season begins.."

"Technician scheduled for my 10 to 12 timeframe (or someone in your office) didn't call to let me know he would be late or couldn't make it. After I phoned your office at around 12:15 another technician was sent out who did a good job. My answer for question 6 below refers to the technician scheduled for the original time frame. The remaining answers pertain to the technician who showed up in the afternoon."

"I asked for Roy when I booked the appointment. The day before I called to confirm that Roy was scheduled. George showed up. He did not give me a Home Health Report and when I questioned why he did not check the air flow at the inside register, he gave me a non-answer. This outside service you are using is NOT WORKING very well. It's like you do not want to talk to your customers. How can I get the technician I want?"

"Nick called ahead, showed up on time, and explained what was done."

"Good, professional service."

"Mory was efficient and he changed the filter for me. Very friendly"

"polite, on time, efficient, trustworthy."

"Tory was caring and solved a problem. Very courteous"

"Nick is exellent technitian!! very happy with his job!! sign for membership after all his expertise and explanations of services"

"The tech. did not remove the outside cover on the AC compressor to clean out the fins as techs. In the past have done. Additionally, while much of our conversation was pleasant, I didn't appreciate the appearance of a sales consultant to market your new service."

"Regardless of who the technician is, it seems like they always are trying to "sell me" something - usually through a veiled warning about a potential problem with the system that never seems to come to fruition."

"Fast service. Quality clean job of installing."

"On time and done right"

"Nick is efficient and is pleasant to work with"

"James was very thorough and informative."

"Quick and efficient"

"Very polite and did a thorough job."

"Because Roy always knows what's going on. He is hard working, serious and professional."

"I don't really think that they did all the work that should have been done. There was no pressure testing of the HVAC units"

"Techs very knowledgeable of their works"

"He is very knowledgeable and friendly."

"Tech was delayed, and arrived 45 minutes after our scheduled window. Did not call my primary cell number when in route, so I had to call to verify appointment was still on and status. Once here, the tech explained what he was doing and my options thoroughly and answered questions to clarify."

"Jorge was thorough and polite."

"Very courteous, professional and friendly."

"technician was thorough, pointing out potential problems"

"Informative. Patient in explaining issues relating to furnace and AC."

"WAS NEVER HERE B4 ND DID A VERY NICE JOB OF CLEANING EVERYTHING."

"Courteous, neat and on time"

"Harris was great. He fixed the problem we were having with our furnace and was very informative."

"1. They arrived 2 hours earlier than they were supposed to; I just happened to be home. This is the FIFTH time they have come at the wrong time. What is the point of scheduling a time if that is not when they come. 2. They installed something on my ac that is directly in front of the slot where the furnace filter goes, making it nearly impossible to change the filter 3. They were very friendly"

"Pleasant & efficient"

"Nick was great. There seemed to be some confusion with the ordering of a replacement thermostat. It took four phone calls to resolve. I wound up working with Carrie in the office, and she was very helpful. It's not the normal level of service I get from Comfort Masters Service Experts."

"Things were done well"

"Technician was timely, friendly and followed Covid protocol."

"Roy was early, got the job done, and was pleasant."

"The problem was found - but did not like the price. Thought it was under warranty!"

"My A/C unit was destroyed by falling ice. The tech was very understanding and explained the unit was totaled"

"Always courteous and professional as l"

"He was very nice. Unfortunately, I won't know how well he did his job until a year from now"

"Tech was very professional and took the time to address my issues"

"Nick Auffman diagnosed the leak problem I have been having with my furnace humidifier for the last 4-5 months. He figured out a modification and tested it. I have not had to deal with wet carpeting since then. Many thanks."

"Nick was very knowledgeable. Did his work quickl with great care. Took pride in his work. Respects the company he works for."

"The technician, Harris, came out at 9:00 PM in freezing cold weather, and diagnosed the problem quickly, just two (2) days after I had you service the unit and was told it was fine. He came back the next day with replacement parts and fixed the problem."

"Friendly & efficient!"

"Prompt honest service"

"Nick answered questions and was very helpful in finally getting the humidifier situation rectified."

"Because Roy was very conscientious and was able to get the furnace going."

"Roy our technician did an outstanding job I could not be happier with him representing Comfort master air and your company I am thoroughly impressed with the quality the attention to detail and his great-great customer service. He was truly very very professional."

"On time, professional, efficient"

"Had to pay 66 dollars for a service call on a 6week old thermostat. Did'nt think that was necessary!"

"Harris thoroughly inspected my furnace and gave me reasonable options to make a decision to repair or replace the unit"

"Professional, courteous and prompt."

"Was very polite and honest"

"Nick is patience and cooperative."

"Good work and good communication"

"he did a great job getting to the heart of the problem"

"James was very thorough in my winter service appointment for my two furnaces. He was prompt, respected social distancing and was willing to answer and questions that I may have."

"He gave a detailed explanation of the unit and the work he was doing. He showed me how to use the furnace in a more efficient manner."

"Roy was thorough and careful, (changed the filter as the system recommended) and checked the remainder of the furnace to make sure it was operating properly. Upon finishing the job, he cleaned the area and checked that the system which was reset for the program that was operating when he arrived."

"2 answers; the friendly go-between people taking the service call did not communicate well with me or the technician; a visit scheduled for 12/31 did not happen (for a good reason; the technician's wife had to go to the ER), but the go-between people kept happily assuring me that the technician would still be here, 6 HOURS after it was scheduled - it wasn't until I talked to the technician directly that I got a straight answer; I was fine with rescheduling. When I rescheduled, I was told someone would come between 8 and 10 am on Jan. 2nd; I did not receive a confirmation email. so I called at 8:30 am and learned that I was not on the dispatcher's list; FORTUNATELY, the go-between who answered my call on 2 January got me on the list (thank you) and Roy arrived. Roy was WONDERFUL. I would rate him a 10 for his service. When I scheduled the appt, I explained the reason for the service call, and this apparently was NEVER passed on to the technicians. I have to conclude that communication between the Comfort Master folks taking service calls and Comfort Master technicians is very poor, and made it quite frustrating for me. I first made the service call on 30 Dec and finally received service on 2 Jan -- so much for 24/7 service. I blame poor communication within the company for this."

"Timely. Friendly. Knowledgeable."

"Roy is on time. He is vey acclimating to ans. ?"

"James was so pleasant and did A wonderful job on my furnace"

"Did the job, answered my questions, explained a few things, gave me hints."

"Technician was very thorough in explaining everything. A part was needed to be found and when it was, he came back to install it. Everything is working fine and I am very grateful. It is this kind of service that has kept me with Comfort Masters for well over12 years."

"Knowledgeable and friendly technician"

"Knowledgeable and friendly"

"Tech seemed to do a very thorough job."

"Harris is great. Consistently the best service."

"James was every efficient. He also maintained social distancing and mask."

"It was probably one of the best and thorough check ups that my furnace has had. I was very pleased. James answered questions and was very nice to deal with. Thank you."

"The technician was professional, polite and answered all my questions."

"Your people ALWAYS tell me I need a new part or a new system....however, at least he did nor insist I needed a new furnace - just a part. He did say the humidifier wasnt working, but si ce he wanted to charge over $100 to do that - I suggested it might ophavd happened when the last crew replaced the air conditioner and installed a tankless heater. Since that group left exposed electrical wires it is possible they failed to reconnect the humidifier as well."

"I bought this house in May. My HVAC has stickers from your company on it listing all the dates of all the previous services performed. I noticed it was past due for maintenance service. I figured since Comfort Masters was familiar with my equipment. So, I decided to stick with the same vendor. In September, I called and scheduled this maintenance service. The service was scheduled in early October. I was very pleased with the service provided for that initial appointment. Harris was professional, thorough, and gave me his recommendations for my HVAC. I agreed to 2 of the 3 recommendations and enrolled in your membership program. Harris said someone would be reaching out to me to reschedule for the upgrades. No one reached out to me for 2 weeks so I called your customer service number. I gave the person all the info on my service receipt for reference, and informed them of the situation. I was told they would make sure my equipment would be ordered and someone would be reaching out to me. I went through this process 5 times trying to schedule this service since mid October. It is now December, and we finally got everything installed. Again, Im very happy with the technicians services. I am very dissatisfied with your customer service department. Customers should not have to hound a company to provide services. Had I not already had the initial service I would have given up after your companys first lie/failure. I will never recommend your company to anyone, and Ill share my experience with anyone that is looking for an HVAC service."

"Roy listened carefully to what I was saying was the problem with my heating. Fortunately he was involved in the installation of my furnace last spring and knew the system. He replaced the thermostat, gave me a couple of hints. Very satisfied!"

"The ending report was not as detailed as provided by competitors. The technology on the thermostat is not state of the art. Outside sensor never connected. Otherwise good unit."

"Nick is very efficient & thorough. Always does a great job."

"Service man said we had the wrong filter in the humidifire.which was wrong, plus we had a new one in the box which was the same as the old one, he also said that the thermostat ( nest) was not good for the furnace. also he did not use a vacuum on the furnace"

"James was helpful and worked to answer our questions about the thermostat and humidifier."

"I have 4 units that are under contract. One is a Mitsubishi Space Saver. The tech didn't know how to service unit. This is the second or third time this has happened. I have asked for a tech that knows how to service each time but each time I need to set up an additional service vall"