Comfort Masters Service Experts Reviews

"I got the impression that the man was trying to sell me services I don't need until he called you and found he was here just for a seasonal check prior to the start of heating season. Please do not send this guy to me again."

"the technician did the work, but he recommended the wrong filters. He said (and wrote on the furnace) 20x25x5 and they are an inch too wide. I spent $60 on the wrong filters that I can not return now. They s/b 4" wide"

"The tech. That came over was fantastic."

"He never showed up and never bothered to call to let me know why. I called twice to find out where he was and was told he would call, but he never did"

"Because I trust Roy to do the best job possible."

"Thorough and personable"

"I always request this technician. He is amazing walks you through the process and explains everything that hes doing. Fantastic."

"Service was provided on time as promised and Haris communicated all his findings (as he always did in the past) very well."

"I asked a proper proposal for the work , change of thermostat and remove cooling units on the roof, but got not only a message which did not correspond what I wanted. After my corrections I have not got anything???"

"Was able to quickly diagnose the issue."

"Roy was excellent... called in advance, timely arrival, thorough, professional and pleasant."

"The technician was abrupt and rude . We arent sure what he even checked."

"Everything went smoothly and Nick was great, unlike the last guy you sent to service my furnace last winter !"

"I did not experience the visit as this is a rental property and I was not there. there were no complaints from my tenant."

"I was told you coldn't do anything because it wasn't a clog (you would have repaired it if it was, as part if my advantage plan, right? ) Was told I had to get a plumber. But once I got plumber, he found a big time clog and fixed it. Iron pipes where pvs drained into from condenser fine -- just clogged. Also-I've used you all since 2008, all great technicians, but Daryl, the gentleman that came out in the evening- was very grumpy, you could tell he didn't want to do the late service call ( 6 pm) when I asked him for shoe covers or to take off his shoes he was a little put off, then he left a stain on my white carpet from the dirt on his toolbox I had to steam clean out later. He wore his mask over his neck, not face, and I had mine on the whole time in my own house. In front of me he was rude to the dispatcher who called him and on speaker I heard her expalining that if he is overwhelmed from all his calls he needs to let his manager know. Lastly, my doorbell rang at 6:30am the next moning, I was aleep but my kid woke up and looked out the window and said someone with heating/ air conditioning unifrom was at door. Then they left. Not sure if that was you, don't know who else it would be? But that was unschedled and woke up my 3 out of town guests- just not sure who it was. Again, this is one negative experience in my 13 years with you all, so I can certainly over look it!"

"A C is working well as it is supposed to be."

"Technicians very efficient and responsive to what was needed to restore the A/C. Explained everything he was doing or what needed to be done to fix the problem."

"Nick is always extremely thorough and provides clear explanations and answers to my questions."

"technician/installer knowledgeable and professional"

"Prompt and professional service"

"John was honest and polite and did the best he could!?"

"I am satisfied with the work was done. What I am dissatisfied with is the number of cancellations that were made (4) prior getting the techs out to work on the problem. In the past, this never happened!"

"On time and finished quickly"

"They were both very informative and had sweet demeanors"

"I was very dissatisfied with this visit for many reasons. I was told on the phone that there would be a $99 service charge, even if no work was preformed. When the tech. was completing his work he was on the speaker phone with another worker and that worker said NOT to charge the service charge since I'm buying refrigerant. I believe Angel told them not to charge me. However Daryl insisted on charging me. As the customer, standing there, I was furious that Comfort Masters end goal was to argue for more money. I called another HVAC company the other day, and they charge 1/2" of what you guys charge for refrigerant. (Same type same quantity) why such a high price?"

"The price is still higher than rivals, and the installation required two days. That said, once it took place, the technicians were professional, polite and effective. First class installation from what I can see."

"Harris took the time to listen and help find a solution and explained that under the current covid office parameters t and current microchip shortage that it might be a long time for the relocation/installation of the new thermostadt. That indeed has been the problem as I have been trying to schedule the installation for the past 2 weeks."

"James is knowledgeable and honest."

"Knowledgeable , friendly, careful This was the second appointment scheduled. The first appointment I had to call in to discover he wasnt coming THAT day and had to reschedule my maintenance appointment. Its a good thing My system had been working. I believe a credit it due for my next years plan."

"Well she was alright, but she was looking up info on her phone which made me nervous because we just installed a brand new AC unit and didn't want anything to happen to it. Then she almost broke our hose because she didn't know how to put it back. It was kind of awkward."

"Very efficient"

"He was very polite, knew his job and did a great job."

"kris was professional and courteous."

"Good experience with Ariana. She checked furnace and a/c"

"Work as done quickly and on time."

"Polite and respectful."

"James did a great job, checking and explaining everything he was doing...very thorough."

"He is very competent and trust worthy"

"James was very professional and very helpful."

"Good explanation. Prompt service"

"The tech notify me the pressure for AC was little low and he recharge it back to the normal level."

"Very professional and knowledgeable. Efficient."

"Since the Technician (Mory) had completed his previous call early he was able to start on mine 45 minutes early. He was professional, pleasant, and courteous. He was able to provide beneficial information regarding my current AC unit which was helpful."

"George was professional, timely, friendly - a pleasure to do business with!"

"No show. No call."

"The technician embarrassed me in front of my students by insisting I had to pay her now. She put her dispatcher on speaker phone who also insisted I had not prepaid. I looked up my October 2019 payment, called your company and was told I did not owe any money as I did not have any service in 2020. My adult students did not understand why the technician kept saying I had to pay. It was extremely embarrassing and unnecessary and the technician and dispatcher were wrong."

"The technicians are mostly knowledgeable, effective and efficient in getting the work done."

"Customer service called to ask if someone else other than my usual service rep could take care of my air conditioner. She was very friendly and I appreciated being asked as well as her very pleasant call. Service rep was on time, professional, friendly and efficient.!"

"The explanation of why my new 2 yr. old A/C sprung a leak was difficult to understand as I'm not familiar with the terminology. That "something" needs to run YEAR LONG didn't make any sense."

"he came on time and was very thorough"

"After looking at boiler, radiators, and baseboard heating, the technician provided advice about how to proceed with repair after heating season begins.."

"Technician scheduled for my 10 to 12 timeframe (or someone in your office) didn't call to let me know he would be late or couldn't make it. After I phoned your office at around 12:15 another technician was sent out who did a good job. My answer for question 6 below refers to the technician scheduled for the original time frame. The remaining answers pertain to the technician who showed up in the afternoon."

"I asked for Roy when I booked the appointment. The day before I called to confirm that Roy was scheduled. George showed up. He did not give me a Home Health Report and when I questioned why he did not check the air flow at the inside register, he gave me a non-answer. This outside service you are using is NOT WORKING very well. It's like you do not want to talk to your customers. How can I get the technician I want?"

"Nick called ahead, showed up on time, and explained what was done."

"Good, professional service."

"Mory was efficient and he changed the filter for me. Very friendly"

"polite, on time, efficient, trustworthy."

"Tory was caring and solved a problem. Very courteous"

"Nick is exellent technitian!! very happy with his job!! sign for membership after all his expertise and explanations of services"

"The tech. did not remove the outside cover on the AC compressor to clean out the fins as techs. In the past have done. Additionally, while much of our conversation was pleasant, I didn't appreciate the appearance of a sales consultant to market your new service."

"Regardless of who the technician is, it seems like they always are trying to "sell me" something - usually through a veiled warning about a potential problem with the system that never seems to come to fruition."

"Fast service. Quality clean job of installing."

"On time and done right"

"Nick is efficient and is pleasant to work with"

"James was very thorough and informative."

"Quick and efficient"

"Very polite and did a thorough job."

"Because Roy always knows what's going on. He is hard working, serious and professional."

"I don't really think that they did all the work that should have been done. There was no pressure testing of the HVAC units"

"Techs very knowledgeable of their works"

"He is very knowledgeable and friendly."

"Tech was delayed, and arrived 45 minutes after our scheduled window. Did not call my primary cell number when in route, so I had to call to verify appointment was still on and status. Once here, the tech explained what he was doing and my options thoroughly and answered questions to clarify."

"Jorge was thorough and polite."

"Very courteous, professional and friendly."

"technician was thorough, pointing out potential problems"

"Informative. Patient in explaining issues relating to furnace and AC."

"WAS NEVER HERE B4 ND DID A VERY NICE JOB OF CLEANING EVERYTHING."

"Courteous, neat and on time"

"Harris was great. He fixed the problem we were having with our furnace and was very informative."

"1. They arrived 2 hours earlier than they were supposed to; I just happened to be home. This is the FIFTH time they have come at the wrong time. What is the point of scheduling a time if that is not when they come. 2. They installed something on my ac that is directly in front of the slot where the furnace filter goes, making it nearly impossible to change the filter 3. They were very friendly"

"Pleasant & efficient"

"Nick was great. There seemed to be some confusion with the ordering of a replacement thermostat. It took four phone calls to resolve. I wound up working with Carrie in the office, and she was very helpful. It's not the normal level of service I get from Comfort Masters Service Experts."

"Things were done well"

"Technician was timely, friendly and followed Covid protocol."

"Roy was early, got the job done, and was pleasant."

"The problem was found - but did not like the price. Thought it was under warranty!"

"My A/C unit was destroyed by falling ice. The tech was very understanding and explained the unit was totaled"

"Always courteous and professional as l"

"He was very nice. Unfortunately, I won't know how well he did his job until a year from now"

"Tech was very professional and took the time to address my issues"

"Nick Auffman diagnosed the leak problem I have been having with my furnace humidifier for the last 4-5 months. He figured out a modification and tested it. I have not had to deal with wet carpeting since then. Many thanks."

"Nick was very knowledgeable. Did his work quickl with great care. Took pride in his work. Respects the company he works for."

"The technician, Harris, came out at 9:00 PM in freezing cold weather, and diagnosed the problem quickly, just two (2) days after I had you service the unit and was told it was fine. He came back the next day with replacement parts and fixed the problem."

"Friendly & efficient!"

"Prompt honest service"

"Nick answered questions and was very helpful in finally getting the humidifier situation rectified."

"Because Roy was very conscientious and was able to get the furnace going."

"Roy our technician did an outstanding job I could not be happier with him representing Comfort master air and your company I am thoroughly impressed with the quality the attention to detail and his great-great customer service. He was truly very very professional."

"On time, professional, efficient"

"Had to pay 66 dollars for a service call on a 6week old thermostat. Did'nt think that was necessary!"

"Harris thoroughly inspected my furnace and gave me reasonable options to make a decision to repair or replace the unit"

"Professional, courteous and prompt."

"Was very polite and honest"

"Nick is patience and cooperative."

"Good work and good communication"

"he did a great job getting to the heart of the problem"

"James was very thorough in my winter service appointment for my two furnaces. He was prompt, respected social distancing and was willing to answer and questions that I may have."

"He gave a detailed explanation of the unit and the work he was doing. He showed me how to use the furnace in a more efficient manner."

"Roy was thorough and careful, (changed the filter as the system recommended) and checked the remainder of the furnace to make sure it was operating properly. Upon finishing the job, he cleaned the area and checked that the system which was reset for the program that was operating when he arrived."

"2 answers; the friendly go-between people taking the service call did not communicate well with me or the technician; a visit scheduled for 12/31 did not happen (for a good reason; the technician's wife had to go to the ER), but the go-between people kept happily assuring me that the technician would still be here, 6 HOURS after it was scheduled - it wasn't until I talked to the technician directly that I got a straight answer; I was fine with rescheduling. When I rescheduled, I was told someone would come between 8 and 10 am on Jan. 2nd; I did not receive a confirmation email. so I called at 8:30 am and learned that I was not on the dispatcher's list; FORTUNATELY, the go-between who answered my call on 2 January got me on the list (thank you) and Roy arrived. Roy was WONDERFUL. I would rate him a 10 for his service. When I scheduled the appt, I explained the reason for the service call, and this apparently was NEVER passed on to the technicians. I have to conclude that communication between the Comfort Master folks taking service calls and Comfort Master technicians is very poor, and made it quite frustrating for me. I first made the service call on 30 Dec and finally received service on 2 Jan -- so much for 24/7 service. I blame poor communication within the company for this."

"Timely. Friendly. Knowledgeable."

"Roy is on time. He is vey acclimating to ans. ?"

"James was so pleasant and did A wonderful job on my furnace"

"Did the job, answered my questions, explained a few things, gave me hints."

"Technician was very thorough in explaining everything. A part was needed to be found and when it was, he came back to install it. Everything is working fine and I am very grateful. It is this kind of service that has kept me with Comfort Masters for well over12 years."

"Knowledgeable and friendly technician"

"Knowledgeable and friendly"

"Tech seemed to do a very thorough job."

"Harris is great. Consistently the best service."

"James was every efficient. He also maintained social distancing and mask."

"It was probably one of the best and thorough check ups that my furnace has had. I was very pleased. James answered questions and was very nice to deal with. Thank you."

"The technician was professional, polite and answered all my questions."

"Your people ALWAYS tell me I need a new part or a new system....however, at least he did nor insist I needed a new furnace - just a part. He did say the humidifier wasnt working, but si ce he wanted to charge over $100 to do that - I suggested it might ophavd happened when the last crew replaced the air conditioner and installed a tankless heater. Since that group left exposed electrical wires it is possible they failed to reconnect the humidifier as well."

"I bought this house in May. My HVAC has stickers from your company on it listing all the dates of all the previous services performed. I noticed it was past due for maintenance service. I figured since Comfort Masters was familiar with my equipment. So, I decided to stick with the same vendor. In September, I called and scheduled this maintenance service. The service was scheduled in early October. I was very pleased with the service provided for that initial appointment. Harris was professional, thorough, and gave me his recommendations for my HVAC. I agreed to 2 of the 3 recommendations and enrolled in your membership program. Harris said someone would be reaching out to me to reschedule for the upgrades. No one reached out to me for 2 weeks so I called your customer service number. I gave the person all the info on my service receipt for reference, and informed them of the situation. I was told they would make sure my equipment would be ordered and someone would be reaching out to me. I went through this process 5 times trying to schedule this service since mid October. It is now December, and we finally got everything installed. Again, Im very happy with the technicians services. I am very dissatisfied with your customer service department. Customers should not have to hound a company to provide services. Had I not already had the initial service I would have given up after your companys first lie/failure. I will never recommend your company to anyone, and Ill share my experience with anyone that is looking for an HVAC service."

"Roy listened carefully to what I was saying was the problem with my heating. Fortunately he was involved in the installation of my furnace last spring and knew the system. He replaced the thermostat, gave me a couple of hints. Very satisfied!"

"The ending report was not as detailed as provided by competitors. The technology on the thermostat is not state of the art. Outside sensor never connected. Otherwise good unit."

"Nick is very efficient & thorough. Always does a great job."

"Service man said we had the wrong filter in the humidifire.which was wrong, plus we had a new one in the box which was the same as the old one, he also said that the thermostat ( nest) was not good for the furnace. also he did not use a vacuum on the furnace"

"James was helpful and worked to answer our questions about the thermostat and humidifier."

"I have 4 units that are under contract. One is a Mitsubishi Space Saver. The tech didn't know how to service unit. This is the second or third time this has happened. I have asked for a tech that knows how to service each time but each time I need to set up an additional service vall"

"he was so efficient, very nice."

"Excellent work on my furnace maintenance. I downgraded only because he forgot to turn the pilot back on. (In his defense, we got to talking about my equipment, and I probably distracted him.)"

"Clean, knowledgeable, quick and explained clearly"

"Technician very nice and efficient"

"On time arrival, wore mask, courteous and provided helpful info"

"He was professional, gave suggestions, and then followed through on instructions for what I should do."

"On time and professional."

"Scheduling was difficult. Appointment was delayed on day of service to another date. Had trouble rescheduling due to your system down and scheduler promising to call me back, but did not. All other services great.."

"Smart, knowledgeable, skilled and personable."

"very clean / efficent (?)"

"Technician was great."

"George was efficient and friendly. Explained what he did."

"Technician showed up on time, was masked, wore shoe coverings, very polite and efficient. The gentleman has serviced our home before, and I always like when the person is familiar with our house and the units that you installed,."

"does not respond to 5 phone calls requesting a quote for the technician recommendation to install low ambient kit and change condenser motor"

"Roy is, I think, your most knowledgeable technician. He is very conscientious as well, and works very hare to resolve any issues."

"Very courteous and on time.."

"The furnace technician, Adrian serviced my furnace twice now and he is the best. Each time he gave me a new tip to keep the furnace in the best shape it can be. He cares about his customers by explaining everything he serviced. He educates his clients. I recommended Comfort Masters to my neighbor who needs a new furnace."

"Technician seemed to race through the service and although the did swap out the old filter for a new one that we provided he left the old dirty one in front of the furnace. I undersand that this is the time of Covid but he could have asked if he could leave the filter outside our appartment. He also would not touch our humififier that we purchased and had installed by you as he said it would cost us $57 for him just to touch it! Now we have no idea if our humidifier is really working. If we had not purchased the ten year service plan I would stop doing business with Comfort Masters immediately. We recommended CM to two other people in the building for new AC and CM quoted 2 different prices to the owners of same size units and were +$1,500 higher priced than Rheem who got their business. We ended up looking stupid for recommending CM"

"Every company contact tries to sell us an additional "so-called benefit" like some safety thing that should be part of the unit, or during installation when they tried to convince us to pay monthly (about 2.5 times initial cost). Are most customers that dense?"

"The tech was find, however the sales person was very un professional regarding a answers about changing the furnace, When we did get call back from customer service at 7:30 AM why kind of business goes this. Thank you,"

"One month ago your service man did the service for our hvac system. Last weekend our renters informed that heating is not coming on. I called your service man and he said that problems were in furnaces !!!? which should have been maintained a month ago? I am not a specialist to know what your service people do in our hvac system when they come to do the service. Why the service man did only the cooling system and not the furnaces?? I ordered the service especially for winter time the first place! Cooling systems should be maintained in Spring and furnaces in Autumn as I was planning."

"Roy is wonderful, knowledgable and patient with my and my three crazy kids."

"On time, very efficient, communicated well, pleasant."

"The technician was on time, very courteous and thorough"

"Technician was great, efficient explained everything, gave options and pricing based on observations without pushing sales. There was a little mis-alignment when dispatcher called that he was on the way when really he was still working at another address. So came later but still within time window."

"On time, courteous informative"

"The explanation of what was offered, the options for equipment, the process of installation and the benefits were carefully and patiently explained. The service was prompt and efficient, and the installation people were most cooperative and helpful. We have been using this company for nearly fifty years and have been totally satisfied over that period."

"The technician was late and I called your office to see what had happened. However, I believe he is new. He was very nice and courteous"

"Excellent service"

"TEch was on time, even got a call that he could com early"

"through, solved the problem, wore a mask"

"John was very knowledgeable about the installation and thought ahead in terms of potential problems we may have later and ways to mitigate those problems. Extremely sharp !"

"Nick is always very professional nd We always request his service.He is knowledgeable nd respectful.....GREAT QUALITIES!."

"Came on time,, explained what was being done, showed dirty filter."

"always good service"

"Roy was prompt, courteous and professional."

"George was efficient, effective, informative and professional. My only dissatisfaction was that I called at 4:40 and waited until 8pm to call to see if someone was coming and they said that it said and I was not home when the tech arrived which was untrue I had been home all night. Plus I was supposed to get a call. i waited until 10pm and called back and they said they would put in an order...like it was the first one. I then got a call from George immediately and said he would be here after one more stop or did I want to re-schedule I said no please come. He said that was the first time he was contacted for my order. George did get her about 11:30 and fixed the problem....He was great!! I think you need to look at your system!!"

"The technicians were timely, helpful, neat and the whole instaltion went very well."

"Technician is very rude. He arrived 1.5 hours late and went to the wrong house. When he was at our outdoor AC unit, I asked him if I need to turn off the AC. He answered in a very rude manner "How can I check the unit if it's turned on?" and then continued, "It's like bringing a dead person to a doctor." and still continued, "How you check a person if he's already dead?", So I told him I was just asking if I need to turn off the AC. After a while, he came to our door and asked if the filter is clean, I answered "I don't know.", He then said " Better check if it's clean." SO I told him, Isn't he supposed to do the maintenance check up?". When he was done, he asked whether I'm paying using credit card or check, I told him by check. He then said "Where's the check?". I told him "Aren't you supposed to tell me how much is the charge, so I can issue a check?."

"Nick was helpful , but I believe I am experiencing the same concern. When zone 2 working and zone 1 not I am getting air from zone 1. Need to investigate further."

"Contact free service completed competently."

"Always a great service with smile."

"The service was ok, but there were scheduling issues and a long delay for my filters."

"HARIS was very friendly & solved our problem."

"He knew what had to be done and did it."

"Mory was reluctant to go in attic to check the fan there. Outside he took pressure gauge and told us we needed more gas or a new unit. Would get back to us. Not heard a word. He did not open unit or clean inside other than wash it down. Other technicians have been more thorough."

"work was done in a timely manner"

"Prompt, courteous service."

"Got the job done quickly. A pleasure to do business with."

"When he took the filter out of the filter housing he put it back in backwards. After he left, I went in and corrected it."

"Comfort Masters does a great job, and Roy is an excellent technician. He is so thorough and thoughtful and my furnaces appreciate him as much as I do."

"Let me know if you have anyone better than Harris."

"young man was on time and very professional had excellant knowledge regarding the questions i asked him"

"I called 3-months ahead to make sure I had the service plus the repair I was quoted. I called again the Monday before.... they had trouble finding the notes... I called at 9:40 for my 8-10 window and they were sending the wrong tech but I was assured that Roy, who quoted the job, would have the parts and would do the job.He arrived at 2:30ish. He refused, yet they sent someone to sell me a new unit.... when Roy left ... the air conditioner was not blowing cold air... I had to call him back the next day and spent a miserable night in the heat."

"George was efficient, knowledgable, and friendly."

"Email address on survey had to be corrected. 1st appt cancelled because of weather-understandable. 2nd appt, no one came. I had to call office and was told tech on his way. Then, tech called and said truck broke down. Office called back to reschedule appointment. During tech's inspection, he suggested purchase of something so that water would not leak. Why would that not be covered in Advantage program?"

"Ross did a fantastic job of making the right recommendations within our budget. Once new system was installed we were amazed at the difference it made in the overall temperature control through the entire home."

"The technician had no idea what he was talking about, had no ideas for the solution. He presented ludicrous suggestions which were so absurd they were laughable."

"They do good work"

"Giovanni is very knowledgeable of what he is doing"

"Roy has always been incredible!"

"For the first time, we dont think the technician did a thorough job. The air conditioner still has some debris left on it. Also, he told us everything was fine, yet some categories on the checklist were marked fair and not good. When I told him the ac made a larger than normal sound when turning off( not when turning on) he said that was normal. He did not even try to test it."

"We called Thursday am due to no AC. A Tech was dispatched and arrived in the scheduled window that afternoon. He diagnosed a defective blower motor and indicated that he did not have the part and it would need to be ordered. We were told that we would be contacted Friday am between 9 and 10 with an ETA. That didn't happen. I personally called three times that morning with no better than " we are checking with our supplier" answer". Nothing!!!! We called again around 1. WE CALLED!!! We finally got the answer that the part was in St. Louis and would be ordered for delivery next week. If we wanted the part expedited we would need to pay for next day shipping. Crazy. I called around. Found another service provider with the part and we were back in business by 5 on Friday afternoon. A down AC unit going into the hottest weekend of the year should be a priority. We are a maintenance agreement customer. The agreement talks about priority and how we will be taken care of. Didn't feel at all during this process. Just ridiculous that I could make a few phone calls locally, find a service provider and find the part. Where is the priority service. We are rethinking our relationship going forward when our contract term runs out."

"Roy is always the best technician, he is very considerate,"

"Nick is very professional and GREAT at his job. I have a lot of trust in him."

"service was done when expected and follow up was prompt"

"I have been a customer when your name was, Turk Heating & Cooling back in 1990 and has always been very satisfied with their Tech & service. 28 + years."

"They left exposed electrical wires ( I called and they came back and fixed this); they did not give me an invoice - only a yellow sheet saying the work was completed); they moved heavy items. So they could do their work ( that was okay and understandsble), but they did not move them back. Since I am over 80, live alone, and have a knee and shoulder problem, I have so far been unable to move them back. They also had to go out twice for parts - although I was their I only job that day, they apparently neglected to make sure they had what they needed. Since I had not scheduled anything for me that day, this was not a problem - but it did make me wonder."

"I was very satisfied with the technician, who was courteous and professional. I was unhappy that, when I scheduled the appointment with the customer service representative, she confirmed with me that I had two A/C units, but when the technician arrived he had been told that I had only one unit. Also, the pricing on the replacement filters is exorbitant: $75 for a filter that cost me $27 online!"

"professional, good work"

"Giovanni was knowledgable and found the issue quickly. He also took the time to explain the issue"

"Knows his stuff but was trying to sell me equipment I dont want or need... do you pay commissions?"

"Technician was friendly and helpful but could not top off one of our AC units with freon because he didn't have freon with him. Seems like he should have freon when doing a service call on air conditioners."

"Crew did a great job, were fast and efficient. Gave them a 9 because they showed after the promised time frame."

"Roy was great."

"All went smoothly and the tech explained everything."

"The tech was in and out in 25 minutes"

"Punctual, masked, explained what needed to be explained, no pressure to purchase at that time the part that will be needed to be replaced."

"He did not call before he came."

"Roy was very clean and clear. He suggested 2 parts to be installed. He did a very good job explained what he did."

"They left 2 exposed electrical wires; they had to go to a store twice for parts ( since this was an all day job, one would have assumed this would have been checked before they left the shop. However the workmen were friendly and kept me informed on what was happening, and appeared to know what they were doing."

"Service was as expected"

"I called on a Monday afternoon and was told a repair person would be out between 4-6 PM. I called around 6:30 PM and was told the appoint was for Tuesday between 4-6 PM. Well on Tuesday around 7:00 PM I called to see if someone was still coming to check on the air conditioner and was told it might be as late as 8-10 PM because there were still 2 other calls ahead of me. It was agreed that someone could come first thing on Wednesday morning. I was told the thermostat was bad and even still under warranty I would have to pay over $400 for a new one. The only thing the repairman did was reset the unit by flipping the switch and it was working again! I told the person who answered the phone when I scheduled the appoint the error codes. I have been a customer since 2012 and have maintained the furnace and air conditioner as well as purchased the service contracts every year."

"The technician was prompt and efficient with the check up service."

"After the service visit, Had to call back later in the day because the air conditioner stopped working. Service tech was able to come out on the same day. Good thing because it was in the 90s."

"Technician was knowledgeable, efficient and personable."

"Had my yearly maintenance done on A/C unit. Next day I turned on A/C and it was not working. Called to have someone cone out and got a same day appt. from 4-6pm. The technician came and never called to say they were not coming. Had me waiting all afternoon for them. I Tried several times during that eveing to call your phone number and left two voice mails never got a call back. I called the following day had to schedule another appt for two days later. WHen the tech came all he did was reconnect the A/C unit, the first tech had left disconnect after he left."

"Did not leave any paperwork showing the work completed and the state of my equipment checked and serviced."

"Was quick and efficient."

"Ive had 3 appointments in the last 2 days (Roy to fix AC, Ross to talk about a new unit, then Mike and I think Dave to install the unit) and all were helpful and professional."

"Work was done; would have received a higher score if (a) the original appointment date would have been kept and (b) tech arrived within the time slot."

"As per the service managers request, I specifically asked for one of three technicians to come. Last week, it was rescheduled. I reiterated that I wanted one of the 3...and didnt get any of them."

"Nick is the best"

"The technician fixed my issue of a clogged AC drain line efficiently and effectively. He also installed a shut off switch to protect my system should the line clog again. Unfortunately he did not test the switch so that evening when my system turned on the compressor started but the fan did not. I was able to fix the issue myself by checking connections and turning off and restarting the system but if he had tested his work before he left the problem could have been avoided."

"Understandably the tech did not check the unit from inside the house."

"The service is always great BUT you sent TWO technicians because the first came with no ladder! Comfort Masters has been servicing this account for YEARS. In times past you have sent some of your people without a ladder. It costs Comfort Masters money and it wastes my time. Get yourself a system that provides notation and while you are at it get rid of the paper left at the end of the call. Service companies should have a mobile solution for their guys. Investigate low-code development for your IT department. You can create an app in weeks that will provide your customers with much better services. Contact me because I am in the low-code market."

"Arrived late Refused to service second unit on Agreement Phone contact lied"

"On time, worked fast, polite..."

"On time"

"We called Comfort Masters to look at our A/C. A technical came out the next day - which was great, he replaced the compressor, but that night the A/C stopped working again. It didn't even work for 24 hours. Same technion came again and said we have a water issue. He cut open our brand new furnace duct - no water, no moisture. Our duct is completely mangled. He changed nothing and charged us $250 for the second trip - when he didn't fix it trip one. He left and nothing has changed, he fixed nothing. I dont undertand what he did, I don't understand why he charged us."

"The technician was very good, listened to my description of the issue and promptly figured out and corrected the problem. My rating went down due to the phone scheduling service. When I called due to having no air conditioning, I was immediately scheduled for 8 - 10 am the following day or I could be placed on a list to possibly get a service call on the day I called. I was told, though, that thy could not promise service that day and, if I opted to be on the same day list, I could not also keep the 8-10 am next day service slot. Since the next day service was guaranteed and same day was not, I opted to keep the next day 8 - 10 am slot. The next day, at about 10 am, I was called and told that the techs were too busy and would not be able to get to my house that day. They should not promise something but then not deliver on it."

"I would have given a 10 for the work but the scheduling was sort of a disaster. I was told that the tech would be out on Wednesday - did not come - and Thursday - did not come. I understand that things are crazy now but you need to do a better job of COMMUNICATING with customers to set expectations. I was not mad they could not come out on those days but I was here all day waiting and it would have been better if I had just been told that they were not going to make it on those days."

"I have a 5 year old unit. I have a 10/10 on parts and labor. I do your service plan... Then when I have a problem on a hot day, you charge me $495 to assess the problem..? Major appliance companies and agents like ABT don't do this... auto companies don't do this.. this is a hidden cost and not fair. It's broken... figure it out and fix. Shame on you! you got me on this one but my negative feedback to family and friends will cost you business."

"timely & efficient"

"Roy was professional and knowledgeable. The AC tune-up went very well."

"Very thorough with maintenance inspection"

"It was time for our scheduled ac tune up and Comfort Masters sent our 2 techs. Ive never seen that before. Anyways, they said we had a leak and lost 5lbs of refrigerant and they recommended replacing the AC unit for an exorbitant estimate for a comparable unit. Dissatisfied, we got another opinion from another HVAC company and they thoroughly diagnosed our issue and identified the problem. Its not due to the micro leak which we do have, theres a mechanical issue. Nonetheless, I am not happy about Comfort Masters not being able to diagnose our issue correctly, upcharging us, and for quickly trying to go the replacement route. Lastly, your sales rep tried selling us a lower model Lennox at a high price. Suffice to say, we are not renewing our contract with Comfort Masters. We have been happy for the last 4 years but we felt Comfort Masters really dropped the ball this last visit."

"The tech left the plastic bag from the filter on our freezer / didnt really clean up."

"Pleasant & not overly aggressive"

"Sharp young man, good salesman following visit by very good technician. I am not accepting the proposal, which was slightly less than a competitive offer, mainly because I had had a long relation with the successful competitor. Also, I found the form of the CM proposal somewhat lacking in detail."

"Very thorough, knowledgeable and professional."

"You had nothing on the truck that I needed for that particular cleaning of my air conditioner you didn't have the motor or the filter and I specifically asked about the filter"

"Technician was efficient and thorough"

"Very efficient, polite and competent"

"Service was good. Respected social distancing. Only negative, I had to clean up their shoe covers from floor"

"He checked everything outside and answered questions about what I can do inside."

"Got the checks done in good time. Offered a few options to help maintain the system in the event of a problem Gave me the option of coming inside or just doing the outside. Assured me that necessary virus steps were being taken."

"Jorge was very professional and thorough."

"Worked quickly and kept things neat."

"Very thorough and exuded excellent knowledge and customer service!"

"Technician followed up on questions I asked and proposed various solutions."

"On time, very professional and compotent"

"Good service, good explanations, will see if it all works when we use the air conditioner during summer."

"Very insightful and made good recommendations"

"1) fluid leaking from old system stained some carpet and garage floor. 2) new A/C unit had old wet leaves and other debris in the bottom of the A/C. We are concerned that the unit is not really new."

"Comfort Master provides, Fast, friendly service."

"Nick Aufmann checked AC components and connections, hoping that all adjustments will pass the city inspection. He also answered questions about the new thermostat. Thank you!"

"Very polite, courteous and clean"

"He was very professional and explained in detail what he found out during the maintenance check. Knew what he was doing."

"timely & efficient"

"Technician completed annual check-ups on heat and air conditioner units and suggested components that may need to be replaced. Work was completed in a timely and professional manner."

"Ross was extremely nice and very communicative. I have been very pleased with my experiences with Comfort Masters. The only criticism is that it was a bit unclear when my humidifier was installed that the tube would cut off a small portion of my laundry room. However, Ross said it will be fixed. Ross, Mike and Dave were friendly and helpful and did a good job of maximizing space in a tight room."

"I have had this unit for 3 years and It gives out at least 2 times a season"

"Inexperienced but kindly technician they sent me could not help me."

"Timely response and complete repair"

"Helpful and knowledgeable"

"Nick is reassuring, knowledgeable, articulate."

"Came very quickly; diagnosed issue; had replacement part; installed it same day; furnace working again! Amen!"

"Fast service??"

"Quick service completed job efficiently"

"He fixed clog in the humidifier. I am puzzeled why I had a clog the old Aprilaire was 30 years old and never has this problem..."

"You didnt follow up. Havent fixed the problem for 4 years."

"Overall service was good.However, for the first appointment we made on Dec. 21 we were stood up. On the second appointment in January we were told the weather was too bad to come (no snow, no rain..just a threat of bad weather-- I was out and about driving on 294 to the suburbs and in the city with no issues. The third appointment you made."

"Everything went well"

"Easy scheduling and top quality service. My technician did a comprehensive tune up and cleaning and left a printed summary of the work performed."

"Roy is a very good service man. Some of the others sent out by Comfort Masters are not."