Comfort Masters Service Experts Reviews

Average Customer Rating
4.5/5 stars based on 3,079 Reviews
karen S.
park ridge, illinois
"The gentleman that came out was not helpful at all. There was a time I had to ask him please stop yelling at me. He said hed send someone out on Saturday and no one ever came. And my heat is still not working"
mr havrilko H.
lake zurich, illinois
"Called with arrival time, arrived on time, spent time explaining what he was maintaining and why. Made sure I understood his report and suggestions."
judith c. B.
norridge, illinois
"Problem was addressed very quickly. Order for new part was placed."
john S.
chicago, illinois
"The tech was very knowledgeable and professional."
mrs blank B.
arlington heights, illinois
"They were courteous and professional."
ms daniel D.
chicago, illinois
"Nobody showed up for our first appointment even though I confirmed that morning."
john O.
chicago, illinois
"Efficient and friendly"
candis G.
grayslake, illinois
"Techs were on time, explained the work needed and cleaned up afterwards."
carl K.
chicago, illinois
mr gust G.
deer park, illinois
"The furnace technician was a very intelligent about furnaces. In the years we have been using your service he is the most qualified that has serviced out furnace"
bob M.
chicago, illinois
"Harris is GREAT"
mr beck B.
mundelein, illinois
robert B.
deerfield, illinois
"MIguel arrived on time and understood the problem indicated on the thermostat, inspected the furnace and found a bent air filter causing a difficulty in the airflow. He removed the filter and replaced it, fully explaining to me what happened and how it might have occurred. He also gave me a simpler method to extract the filters in the future easing my process of replacement."
mr marks M.
gurnee, illinois
"Kris did a great job!!! He took his time and explained everything to me,"
paul G.
north barrington, illinois
"Chris was professional and didn't waste any time"
mrs stein S.
wheeling, illinois
"Honesty"
rebecca W.
wheeling, illinois
mr nelson N.
rolling meadows, illinois
mrs quinn Q.
arlington hts, illinois
betsy P.
lake barrington shores, illinois
"Tech was condescending."
mary R.
palatine, illinois
"He explained what was needed or not needed and why or why not. Also gave other options when appropriate. Was pleasant & friendly, while profssional."
william L.
arlington hts, illinois
"Wasn't happy with the extremely high flat rate service call charge of over $220?"
bill C.
vernon hills, illinois
ms chabot C.
arlington heights, illinois
mr williams W.
gurnee, illinois
mr ed M.
park ridge, illinois
mr lascola L.
northbrook, illinois
"Miscommunication about appointment date and time"
mr boguslawski B.
arlington hts, illinois
"The technician, Kris called before the appointment to let us know he was on his way. He also was very respectful and answered all my questions and explained other things to me about my service call. I was very happy with Kris; I felt like I was getting good customer service and Kris is an asset to your team."
cindy miller M.
rolling meadows, illinois
"Service is always fantastic. Each individual I have worked with is knowledgeable and courteous!"
lynn O.
chicago, illinois
david M.
arlington heights, illinois
mrs skolnick S.
highland park, illinois
"Very Professional & Very Nice"
renee K.
highland park, illinois
mr stein S.
wheeling, illinois
"Very nice technician Very honest"
mrs voss V.
niles, illinois
"Did a great job"
david M.
arlington heights, illinois
"Instead of replacing the part I called about the tech and sales guy spent most of the time trying to convince me to buy a new furnace. I didnt see any real work being done other than an inspection, but yet I was charged $180"
derek M.
park ridge, illinois
"Your representative, Miguel Herrera, did a first class job and was very pleasant to deal with, answering all our questions. We will request him again for our next service."
marilyn M.
libertyville, illinois
"No problem on time and efficient"
julie/bob M.
northbrook, illinois
"Responsive; thorough; courteous"
lynn H.
johnsburg, illinois
"He was her when expected"
mr moretta M.
northbrook, illinois
"Two last minute cancelled appointments. Finally showed up on the third."
richard M.
northbrook, illinois
wei Q.
gurnee, illinois
susan L.
arlington hts, illinois
"The technician came in, did his job efficiently, and provided me with information as to the current status of my equipment. Well done."
mr pais P.
buffalo grove, illinois
"Proficient and courteous technician"
mr dombrowski D.
chicago, illinois
"I have used your service for years. Trust, reliability, knowledgable technicians."
mr scher S.
buffalo grove, illinois
"High Quality work and customer care. Truly preventative maintenance and recommendations."
dennis G.
lake zurich, illinois
"i asked the person to change the humidifier panel that i had, he said he cant. i had a stroke, i just need a little help. i thank you for your service, but next time i need service i will go with someone else, who will help me out."
mrs beck B.
northbrook, illinois
"Technician was efficient and knowledgeable"
nancy L.
wheeling, illinois
"Miguel was prompt, very thorough and very polite."
mr mazur M.
deerfield, illinois
"very professional and informative"
lori-jo F.
westchester, illinois
erwin E.
glenview, illinois
"Dillon was exceptionally helpful. His work was courteous and highly professional."
robert M.
glenview, illinois
ned S.
wilmette, illinois
"The technician to a lot of time to make sure the furnace was operating correctly and make adjustments as needed"
carolyn N.
lake barrington, illinois
"A bit late."
martha S.
chicago, illinois
michael C.
buffalo grove, illinois
ms ferro F.
wheeling, illinois
"The serviceman looked at my furnace and my neighbors as well. She is a new customer. He was was very thorough and knowledgeable."
mr nootbaar N.
mundelein, illinois
ms townley T.
chicago, illinois
jerome H.
glenview, illinois
"Tech was very helpful and professional. He answered my questions, etc."
mr blue B.
chicago, illinois
"Easy to schedule, arrived on time, very personable technician, quick and thorough."
lisa B.
buffalo grove, illinois
"Weve used Service Master for years and the HVAC service has been fine. However, weve lost all faith in your customer service, particularly at the local level. Missed appointments, no confirmation calls, impersonal call center, no means to contact anyone locally to troubleshoot issues, etc. We are canceling our membership and moving to a more reliable operation."
christina S.
arlington heights, illinois
"Jason called with an arrival time which helped me plan my day, showed up on time. He was so polite and explained everything he was doing."
mrs moran M.
chicago, illinois
mr gramins G.
deerfield, illinois
"Very thorough and helpful!"
vernon B.
park ridge, illinois
"We had problems with leaves entering furnace thru PVC. Numerous phone calls asking to speak to a manager were not returned. Technician came on Nov 5 and addressed problem. If the problem is resolved, the ratings will be higher."
marilyn B.
northbrook, illinois
"GLAD MIGUEL IS BACK! On time - efficient - knowledgeable and very considerate!"
mrs fearing F.
wheeling, illinois
"The technician was very clear and thorough in explaining things to me."
mrs graf G.
norridge, illinois
"clean and polite"
michael F.
gurnee, illinois
"I was charged way too much for work covered under warranty"
mrs jensen J.
palatine, illinois
"The tech was very friendly. He explained everything. Was on time. Changed the filter - was very efficient."
mike R.
arlington hts, illinois
sarah O.
mundelein, illinois
"professional clearly explained things"
mrs brin B.
morton grove, illinois
james M.
hawthorn woods, illinois
erwin E.
glenview, illinois
"Not sure which Service Expert I am evaluating, but they all were very good, very professional."
marc C.
northfield, illinois
"It would have been perfect but you canceled my original appointment."
steve B.
palatine, illinois
"The call service on Saturday was misleading: was ordering a water heater that couldn't be installed on Saturday then waited 7 hours for the installation. Sold me 2 $60 service plan that didn't exist. Lost a second day for the installation. Kris never gave up."
sheldon B.
harwood heights, illinois
"Repairman was on time and called ahead to advise me when he would arive."
ms smith S.
northbrook, illinois
"The technician was very polite, explained what he was doing and when I asked him how to do something, he did it for me. He was so much more pleasant than the man who was here for the air conditioning maintenance. I will certainly request Josh. The only thing was he forgot to turn off the basement lifts and turn the heat back down."
mr deichl D.
chicago, illinois
"The technician did a great job"
aura S.
northbrook, illinois
"1st visit, thermostat replaced but then AC not turning on. 2nd visit, technician never showed up so AC still not working. 3rd visit, appointment setter did not enter in system so no technician showed up, was told that we were going to get priority for 4th visit. 4th visit, no one showed up and I got call that needed to reschedule."
jose O.
vernon hills, illinois
"Technician Harris came to late @ 6:20 pm. He checked the furnace but the AC. Outside temp 62F. My appointment was re-scheduled 3 times and the technician came past the appointment time. He offered to come for the AC check with no additional cost. He asked us to make the next appointment free of charge for April-May next year. Please, set up a new appointment for the AC check and maintanance on Mid May 2021. Thank you"
mrs foss F.
niles, illinois
barry L.
vernon hills, illinois
"We have the same technician everyyear and we have alot of convidence in him."
mr flesch F.
chicago, illinois
bill M.
northbrook, illinois
"Worker arrived on time."
mr nelson N.
rolling meadows, illinois
dan K.
deerfield, illinois
andrew I.
des plaines, illinois
diane P.
niles, illinois
"Techs vacuum didnt work to complete the job he was here to do"
allen M.
glenview, illinois
"I got the impression that the man was trying to sell me services I don't need until he called you and found he was here just for a seasonal check prior to the start of heating season. Please do not send this guy to me again."
dan F.
inverness, illinois
"the technician did the work, but he recommended the wrong filters. He said (and wrote on the furnace) 20x25x5 and they are an inch too wide. I spent $60 on the wrong filters that I can not return now. They s/b 4" wide"
mr gust G.
deer park, illinois
"The tech. That came over was fantastic."
ray W.
algonquin, illinois
jim D.
niles, illinois
gina C.
wheeling, illinois
"He never showed up and never bothered to call to let me know why. I called twice to find out where he was and was told he would call, but he never did"
ann P.
chicago, illinois
"Because I trust Roy to do the best job possible."
mrs abrahams A.
buffalo grove, illinois
"Thorough and personable"
charles E.
lincolnshire, illinois
mr wright W.
park ridge, illinois
"I always request this technician. He is amazing walks you through the process and explains everything that hes doing. Fantastic."
mr jayapalan J.
buffalo grove, illinois
"Service was provided on time as promised and Haris communicated all his findings (as he always did in the past) very well."
mr zak Z.
park ridge, illinois
olavi G.
chicago, illinois
"I asked a proper proposal for the work , change of thermostat and remove cooling units on the roof, but got not only a message which did not correspond what I wanted. After my corrections I have not got anything???"
john Z.
north barrrington, illinois
amy E.
arlington hts, illinois
"Was able to quickly diagnose the issue."
mr nelson N.
rolling meadows, illinois
mrs engelstein E.
lincolnwood, illinois
mr vanwinkle V.
chicago, illinois
"Roy was excellent... called in advance, timely arrival, thorough, professional and pleasant."
jolaine O.
oak park, illinois
"The technician was abrupt and rude . We arent sure what he even checked."
mr kauten K.
palatine, illinois
"Everything went smoothly and Nick was great, unlike the last guy you sent to service my furnace last winter !"
mr nelson N.
rolling meadows, illinois
peter J.
lake zurich, illinois
"I did not experience the visit as this is a rental property and I was not there. there were no complaints from my tenant."
katie S.
lake forest, illinois
"I was told you coldn't do anything because it wasn't a clog (you would have repaired it if it was, as part if my advantage plan, right? ) Was told I had to get a plumber. But once I got plumber, he found a big time clog and fixed it. Iron pipes where pvs drained into from condenser fine -- just clogged. Also-I've used you all since 2008, all great technicians, but Daryl, the gentleman that came out in the evening- was very grumpy, you could tell he didn't want to do the late service call ( 6 pm) when I asked him for shoe covers or to take off his shoes he was a little put off, then he left a stain on my white carpet from the dirt on his toolbox I had to steam clean out later. He wore his mask over his neck, not face, and I had mine on the whole time in my own house. In front of me he was rude to the dispatcher who called him and on speaker I heard her expalining that if he is overwhelmed from all his calls he needs to let his manager know. Lastly, my doorbell rang at 6:30am the next moning, I was aleep but my kid woke up and looked out the window and said someone with heating/ air conditioning unifrom was at door. Then they left. Not sure if that was you, don't know who else it would be? But that was unschedled and woke up my 3 out of town guests- just not sure who it was. Again, this is one negative experience in my 13 years with you all, so I can certainly over look it!"
taraneh F.
glencoe, illinois
"A C is working well as it is supposed to be."
mrs schultz S.
arlington heights, illinois
"Technicians very efficient and responsive to what was needed to restore the A/C. Explained everything he was doing or what needed to be done to fix the problem."
mrs pace P.
palatine, illinois
"Nick is always extremely thorough and provides clear explanations and answers to my questions."
mr davalle D.
grayslake, illinois
"technician/installer knowledgeable and professional"
pat W.
buffalo grove, illinois
"Prompt and professional service"
mike R.
arlington hts, illinois
"John was honest and polite and did the best he could!?"
bill H.
beach park, illinois
"I am satisfied with the work was done. What I am dissatisfied with is the number of cancellations that were made (4) prior getting the techs out to work on the problem. In the past, this never happened!"
bill G.
riverwoods, illinois
"On time and finished quickly"
mr wilunowski W.
lake forest, illinois
mr diaz D.
morton grove, illinois
"They were both very informative and had sweet demeanors"
dustin G.
deerfield, illinois
"I was very dissatisfied with this visit for many reasons. I was told on the phone that there would be a $99 service charge, even if no work was preformed. When the tech. was completing his work he was on the speaker phone with another worker and that worker said NOT to charge the service charge since I'm buying refrigerant. I believe Angel told them not to charge me. However Daryl insisted on charging me. As the customer, standing there, I was furious that Comfort Masters end goal was to argue for more money. I called another HVAC company the other day, and they charge 1/2" of what you guys charge for refrigerant. (Same type same quantity) why such a high price?"
mrs gross G.
chicago, illinois
mr keeble K.
chicago, illinois
"The price is still higher than rivals, and the installation required two days. That said, once it took place, the technicians were professional, polite and effective. First class installation from what I can see."
christina S.
arlington heights, illinois
"Harris took the time to listen and help find a solution and explained that under the current covid office parameters t and current microchip shortage that it might be a long time for the relocation/installation of the new thermostadt. That indeed has been the problem as I have been trying to schedule the installation for the past 2 weeks."
richard L.
buffalo grove, illinois
"James is knowledgeable and honest."
peter G.
deerfield, illinois
mrs moran M.
chicago, illinois
"Knowledgeable , friendly, careful This was the second appointment scheduled. The first appointment I had to call in to discover he wasnt coming THAT day and had to reschedule my maintenance appointment. Its a good thing My system had been working. I believe a credit it due for my next years plan."
mr amberg A.
des plaines, illinois
"Well she was alright, but she was looking up info on her phone which made me nervous because we just installed a brand new AC unit and didn't want anything to happen to it. Then she almost broke our hose because she didn't know how to put it back. It was kind of awkward."
ms garber G.
buffalo grove, illinois
mrs werdell W.
park ridge, illinois
"Very efficient"
agnes D.
elk grove village, illinois
"He was very polite, knew his job and did a great job."
robert R.
deerfield, illinois
"kris was professional and courteous."
maryellen S.
chicago, illinois
"Good experience with Ariana. She checked furnace and a/c"
david N.
mundelein, illinois
"Work as done quickly and on time."
diane G.
lindenhurst, illinois
"Polite and respectful."
mr mavrogianis M.
mt prospect, illinois
"James did a great job, checking and explaining everything he was doing...very thorough."
dr todryk T.
grayslake, illinois
"He is very competent and trust worthy"
harvey B.
morton grove, illinois
"James was very professional and very helpful."
mr G.
riverwoods, illinois
"Good explanation. Prompt service"
gary C.
riverwoods, illinois
"The tech notify me the pressure for AC was little low and he recharge it back to the normal level."
chad C.
northbrook, illinois
"Very professional and knowledgeable. Efficient."
mrs anderson A.
northfield, illinois
tom S.
wheeling, illinois
"Since the Technician (Mory) had completed his previous call early he was able to start on mine 45 minutes early. He was professional, pleasant, and courteous. He was able to provide beneficial information regarding my current AC unit which was helpful."
mrs mezyk M.
park ridge, illinois
"George was professional, timely, friendly - a pleasure to do business with!"
christie W.
chicago, illinois
"No show. No call."
jeff P.
elk grove vil, illinois
jo F.
park ridge, illinois
"The technician embarrassed me in front of my students by insisting I had to pay her now. She put her dispatcher on speaker phone who also insisted I had not prepaid. I looked up my October 2019 payment, called your company and was told I did not owe any money as I did not have any service in 2020. My adult students did not understand why the technician kept saying I had to pay. It was extremely embarrassing and unnecessary and the technician and dispatcher were wrong."
mrs rath R.
long grove, illinois
"The technicians are mostly knowledgeable, effective and efficient in getting the work done."
barbara M.
park ridge, illinois
"Customer service called to ask if someone else other than my usual service rep could take care of my air conditioner. She was very friendly and I appreciated being asked as well as her very pleasant call. Service rep was on time, professional, friendly and efficient.!"
mrs mary R.
arlington hts, illinois
"The explanation of why my new 2 yr. old A/C sprung a leak was difficult to understand as I'm not familiar with the terminology. That "something" needs to run YEAR LONG didn't make any sense."
mr dolin D.
buffalo grove, illinois
"he came on time and was very thorough"
tom B.
highland park, illinois
"After looking at boiler, radiators, and baseboard heating, the technician provided advice about how to proceed with repair after heating season begins.."
carol B.
chicago, illinois
"Technician scheduled for my 10 to 12 timeframe (or someone in your office) didn't call to let me know he would be late or couldn't make it. After I phoned your office at around 12:15 another technician was sent out who did a good job. My answer for question 6 below refers to the technician scheduled for the original time frame. The remaining answers pertain to the technician who showed up in the afternoon."
karen B.
northbrook, illinois
"I asked for Roy when I booked the appointment. The day before I called to confirm that Roy was scheduled. George showed up. He did not give me a Home Health Report and when I questioned why he did not check the air flow at the inside register, he gave me a non-answer. This outside service you are using is NOT WORKING very well. It's like you do not want to talk to your customers. How can I get the technician I want?"
ms alterio A.
chicago, illinois
"Nick called ahead, showed up on time, and explained what was done."
mrs marsh-fuller M.
gurnee, illinois
erwin E.
glenview, illinois
"Good, professional service."
mrs jensen J.
palatine, illinois
"Mory was efficient and he changed the filter for me. Very friendly"
julie B.
long grove, illinois
"polite, on time, efficient, trustworthy."
mr blessing B.
park ridge, illinois
"Tory was caring and solved a problem. Very courteous"
ana g.
highland park, illinois
"Nick is exellent technitian!! very happy with his job!! sign for membership after all his expertise and explanations of services"
robert D.
kenilworth, illinois
"The tech. did not remove the outside cover on the AC compressor to clean out the fins as techs. In the past have done. Additionally, while much of our conversation was pleasant, I didn't appreciate the appearance of a sales consultant to market your new service."
mr galowich G.
chicago, illinois
"Regardless of who the technician is, it seems like they always are trying to "sell me" something - usually through a veiled warning about a potential problem with the system that never seems to come to fruition."
mr guder G.
wilmette, illinois
"Fast service. Quality clean job of installing."
ned S.
wilmette, illinois
"On time and done right"
debi M.
buffalo grove, illinois
nadine C.
chicago, illinois
"Nick is efficient and is pleasant to work with"
marvin F.
glenview, illinois
kevin R.
deerfield, illinois
"James was very thorough and informative."
susan H.
gurnee, illinois
mr probisky P.
buffalo grove, illinois
vikram T.
long grove, illinois
mr lewis L.
northbrook, illinois
sue F.
wheeling, illinois
"Quick and efficient"
marc S.
wheeling, illinois
"Very polite and did a thorough job."
julie/bob M.
northbrook, illinois
ann P.
chicago, illinois
"Because Roy always knows what's going on. He is hard working, serious and professional."
jeffery O.
chicago, illinois
"I don't really think that they did all the work that should have been done. There was no pressure testing of the HVAC units"
mrs bundoc B.
chicago, illinois
"Techs very knowledgeable of their works"
reynold S.
evanston, illinois
chyung C.
northbrook, illinois
"He is very knowledgeable and friendly."
andrew W.
wheeling, illinois
"Tech was delayed, and arrived 45 minutes after our scheduled window. Did not call my primary cell number when in route, so I had to call to verify appointment was still on and status. Once here, the tech explained what he was doing and my options thoroughly and answered questions to clarify."
mary yuk Y.
crystal lake, illinois
"Jorge was thorough and polite."
suzie D.
deerfield, illinois
ravi T.
south barrington, illinois
larry G.
northbrook, illinois
"Very courteous, professional and friendly."
sherman K.
highland park, illinois
"technician was thorough, pointing out potential problems"
wallace W.
grayslake, illinois
"Informative. Patient in explaining issues relating to furnace and AC."
mrs ehrlich E.
wheeling, illinois
richard M.
northbrook, illinois
nadine K.
vernon hills, illinois
"WAS NEVER HERE B4 ND DID A VERY NICE JOB OF CLEANING EVERYTHING."
karen A.
northbrook, illinois
"Courteous, neat and on time"
tiffany K.
mchenry, illinois
"Harris was great. He fixed the problem we were having with our furnace and was very informative."
barbara W.
glenview, illinois
"1. They arrived 2 hours earlier than they were supposed to; I just happened to be home. This is the FIFTH time they have come at the wrong time. What is the point of scheduling a time if that is not when they come. 2. They installed something on my ac that is directly in front of the slot where the furnace filter goes, making it nearly impossible to change the filter 3. They were very friendly"
mr kent K.
arlington hts, illinois
"Pleasant & efficient"
joyce P.
palatine, illinois
"Nick was great. There seemed to be some confusion with the ordering of a replacement thermostat. It took four phone calls to resolve. I wound up working with Carrie in the office, and she was very helpful. It's not the normal level of service I get from Comfort Masters Service Experts."
dan F.
hawthorn woods, illinois
"Things were done well"
sara C.
chicago, illinois
"Technician was timely, friendly and followed Covid protocol."
beth W.
evanston, illinois
"Roy was early, got the job done, and was pleasant."
linda L.
lake bluff, illinois
robert s.
wheeling, illinois
"The problem was found - but did not like the price. Thought it was under warranty!"
mr mcallister M.
northbrook, illinois
"My A/C unit was destroyed by falling ice. The tech was very understanding and explained the unit was totaled"
tom K.
lake villa, illinois
"Always courteous and professional as l"
ms dorner D.
elk grove village, illinois
brian K.
glenview, illinois
"He was very nice. Unfortunately, I won't know how well he did his job until a year from now"
odallas B.
volo, illinois
"Tech was very professional and took the time to address my issues"
shin K.
vernon hills, illinois
diane G.
lindenhurst, illinois
"Nick Auffman diagnosed the leak problem I have been having with my furnace humidifier for the last 4-5 months. He figured out a modification and tested it. I have not had to deal with wet carpeting since then. Many thanks."
jan G.
highland park, illinois
"Nick was very knowledgeable. Did his work quickl with great care. Took pride in his work. Respects the company he works for."
mr schlender S.
elk grove village, illinois
sheldon B.
harwood heights, illinois
"The technician, Harris, came out at 9:00 PM in freezing cold weather, and diagnosed the problem quickly, just two (2) days after I had you service the unit and was told it was fine. He came back the next day with replacement parts and fixed the problem."
mr tripam T.
northbrook, illinois
"Friendly & efficient!"
chris R.
deerfeild, illinois
"Prompt honest service"
mark M.
lake zurich, illinois
"Nick answered questions and was very helpful in finally getting the humidifier situation rectified."
mr rocklein R.
lake forest, illinois
mr blessing B.
park ridge, illinois
"Because Roy was very conscientious and was able to get the furnace going."
mitchell C.
buffalo grove, illinois
"Roy our technician did an outstanding job I could not be happier with him representing Comfort master air and your company I am thoroughly impressed with the quality the attention to detail and his great-great customer service. He was truly very very professional."
mr gray G.
northbrook, illinois
glenn J.
glenview, illinois
"On time, professional, efficient"
ms lisa D.
elk grove village, illinois
mr deichl D.
chicago, illinois
mr gavin G.
chicago, illinois
"Had to pay 66 dollars for a service call on a 6week old thermostat. Did'nt think that was necessary!"
ms kathryn B.
libertyville, illinois
mr schwartz S.
palatine, illinois
ronnie D.
grayslake, illinois
"Harris thoroughly inspected my furnace and gave me reasonable options to make a decision to repair or replace the unit"
mr landes L.
wheeling, illinois
tori J.
park ridge, illinois
"Professional, courteous and prompt."
larry D.
chicago, illinois
lynn H.
johnsburg, illinois
"Was very polite and honest"
james W.
chicago, illinois
mark F.
hawthorn woods, illinois
"Nick is patience and cooperative."
venkateswa K.
palatine, illinois
"Good work and good communication"
mrs bonnie K.
arlington heights, illinois
antonio J.
chicago, illinois
"he did a great job getting to the heart of the problem"
mr buchen B.
arlington hts, illinois
regina M.
chicago, illinois
"James was very thorough in my winter service appointment for my two furnaces. He was prompt, respected social distancing and was willing to answer and questions that I may have."
dennis D.
lindenhurst, illinois
"He gave a detailed explanation of the unit and the work he was doing. He showed me how to use the furnace in a more efficient manner."
mr robert B.
deerfield, illinois
"Roy was thorough and careful, (changed the filter as the system recommended) and checked the remainder of the furnace to make sure it was operating properly. Upon finishing the job, he cleaned the area and checked that the system which was reset for the program that was operating when he arrived."
mrs tucker T.
wheeling, illinois
beth W.
evanston, illinois
"2 answers; the friendly go-between people taking the service call did not communicate well with me or the technician; a visit scheduled for 12/31 did not happen (for a good reason; the technician's wife had to go to the ER), but the go-between people kept happily assuring me that the technician would still be here, 6 HOURS after it was scheduled - it wasn't until I talked to the technician directly that I got a straight answer; I was fine with rescheduling. When I rescheduled, I was told someone would come between 8 and 10 am on Jan. 2nd; I did not receive a confirmation email. so I called at 8:30 am and learned that I was not on the dispatcher's list; FORTUNATELY, the go-between who answered my call on 2 January got me on the list (thank you) and Roy arrived. Roy was WONDERFUL. I would rate him a 10 for his service. When I scheduled the appt, I explained the reason for the service call, and this apparently was NEVER passed on to the technicians. I have to conclude that communication between the Comfort Master folks taking service calls and Comfort Master technicians is very poor, and made it quite frustrating for me. I first made the service call on 30 Dec and finally received service on 2 Jan -- so much for 24/7 service. I blame poor communication within the company for this."
mr diaz D.
morton grove, illinois
patti C.
palatine, illinois
mrs levy L.
northbrook, illinois
mr schingoethe S.
palatine, illinois
"Timely. Friendly. Knowledgeable."
fatima B.
chicago, illinois
"Roy is on time. He is vey acclimating to ans. ?"
shin K.
vernon hills, illinois
joel N.
lake zurich, illinois
jeff M.
northbrook, illinois
mrs huyler H.
northfield, illinois
"James was so pleasant and did A wonderful job on my furnace"
carol B.
chicago, illinois
"Did the job, answered my questions, explained a few things, gave me hints."
mr vanwinkle V.
chicago, illinois
thomas Z.
elk grove vil, illinois
"Technician was very thorough in explaining everything. A part was needed to be found and when it was, he came back to install it. Everything is working fine and I am very grateful. It is this kind of service that has kept me with Comfort Masters for well over12 years."
mrs lee L.
buffalo grove, illinois
"Knowledgeable and friendly technician"
gordon M.
deerfield, illinois
"Knowledgeable and friendly"
larry G.
northbrook, illinois
tom B.
des plaines, illinois
"Tech seemed to do a very thorough job."
mr tripathi T.
long grove, illinois
"Harris is great. Consistently the best service."
mrs quinn Q.
arlington hts, illinois
"James was every efficient. He also maintained social distancing and mask."
mrs carbol C.
lake forest, illinois
"It was probably one of the best and thorough check ups that my furnace has had. I was very pleased. James answered questions and was very nice to deal with. Thank you."
mrs dorner D.
elk grove village, illinois
"The technician was professional, polite and answered all my questions."
mrs pugh P.
buffalo grove, illinois
mr plotkin P.
hainesville, illinois
laura W.
wilmette, illinois
"Your people ALWAYS tell me I need a new part or a new system....however, at least he did nor insist I needed a new furnace - just a part. He did say the humidifier wasnt working, but si ce he wanted to charge over $100 to do that - I suggested it might ophavd happened when the last crew replaced the air conditioner and installed a tankless heater. Since that group left exposed electrical wires it is possible they failed to reconnect the humidifier as well."
nick J.
mundelein, illinois
"I bought this house in May. My HVAC has stickers from your company on it listing all the dates of all the previous services performed. I noticed it was past due for maintenance service. I figured since Comfort Masters was familiar with my equipment. So, I decided to stick with the same vendor. In September, I called and scheduled this maintenance service. The service was scheduled in early October. I was very pleased with the service provided for that initial appointment. Harris was professional, thorough, and gave me his recommendations for my HVAC. I agreed to 2 of the 3 recommendations and enrolled in your membership program. Harris said someone would be reaching out to me to reschedule for the upgrades. No one reached out to me for 2 weeks so I called your customer service number. I gave the person all the info on my service receipt for reference, and informed them of the situation. I was told they would make sure my equipment would be ordered and someone would be reaching out to me. I went through this process 5 times trying to schedule this service since mid October. It is now December, and we finally got everything installed. Again, Im very happy with the technicians services. I am very dissatisfied with your customer service department. Customers should not have to hound a company to provide services. Had I not already had the initial service I would have given up after your companys first lie/failure. I will never recommend your company to anyone, and Ill share my experience with anyone that is looking for an HVAC service."
nancy S.
des plaines, illinois
"Roy listened carefully to what I was saying was the problem with my heating. Fortunately he was involved in the installation of my furnace last spring and knew the system. He replaced the thermostat, gave me a couple of hints. Very satisfied!"
lynda Q.
highland park, illinois
"The ending report was not as detailed as provided by competitors. The technology on the thermostat is not state of the art. Outside sensor never connected. Otherwise good unit."
tom S.
mt prospect, illinois
paul L.
buffalo grove, illinois
"Nick is very efficient & thorough. Always does a great job."
mrs wilson W.
arlington hts, illinois
"Service man said we had the wrong filter in the humidifire.which was wrong, plus we had a new one in the box which was the same as the old one, he also said that the thermostat ( nest) was not good for the furnace. also he did not use a vacuum on the furnace"
terry D.
arlington hts, illinois
"James was helpful and worked to answer our questions about the thermostat and humidifier."
mr lentino L.
lincolnwood, illinois
"I have 4 units that are under contract. One is a Mitsubishi Space Saver. The tech didn't know how to service unit. This is the second or third time this has happened. I have asked for a tech that knows how to service each time but each time I need to set up an additional service vall"
rachel H.
riverwoods, illinois
"he was so efficient, very nice."
mary W.
northfield, illinois
"Excellent work on my furnace maintenance. I downgraded only because he forgot to turn the pilot back on. (In his defense, we got to talking about my equipment, and I probably distracted him.)"
jim R.
gurnee, illinois
"Clean, knowledgeable, quick and explained clearly"
vernon & mary B.
park ridge, illinois
mrs pasquier P.
arlington hts, illinois
"Technician very nice and efficient"
scott P.
chicago, illinois
jeff P.
elk grove vil, illinois
jeffery O.
chicago, illinois
"On time arrival, wore mask, courteous and provided helpful info"
faith l. F.
park ridge, illinois
"He was professional, gave suggestions, and then followed through on instructions for what I should do."
jessie B.
chicago, illinois
mr schlender S.
elk grove village, illinois
"On time and professional."
alison T.
lake bluff, illinois
"Scheduling was difficult. Appointment was delayed on day of service to another date. Had trouble rescheduling due to your system down and scheduler promising to call me back, but did not. All other services great.."
alissa P.
mt prospect, illinois
"Smart, knowledgeable, skilled and personable."
joseph P.
niles, illinois
"very clean / efficent (?)"
julie R.
highland park, illinois
"Technician was great."
thomas C.
chicago, illinois
sandy S.
park ridge, illinois
"George was efficient and friendly. Explained what he did."
mr schwartz S.
northbrook, illinois
"Technician showed up on time, was masked, wore shoe coverings, very polite and efficient. The gentleman has serviced our home before, and I always like when the person is familiar with our house and the units that you installed,."
gene k.
hawthorn woods, illinois
"does not respond to 5 phone calls requesting a quote for the technician recommendation to install low ambient kit and change condenser motor"
ann P.
chicago, illinois
"Roy is, I think, your most knowledgeable technician. He is very conscientious as well, and works very hare to resolve any issues."
mr schlender S.
elk grove village, illinois
"Very courteous and on time.."
paula M.
chicago, illinois
"The furnace technician, Adrian serviced my furnace twice now and he is the best. Each time he gave me a new tip to keep the furnace in the best shape it can be. He cares about his customers by explaining everything he serviced. He educates his clients. I recommended Comfort Masters to my neighbor who needs a new furnace."
james D.
chicago, illinois
"Technician seemed to race through the service and although the did swap out the old filter for a new one that we provided he left the old dirty one in front of the furnace. I undersand that this is the time of Covid but he could have asked if he could leave the filter outside our appartment. He also would not touch our humififier that we purchased and had installed by you as he said it would cost us $57 for him just to touch it! Now we have no idea if our humidifier is really working. If we had not purchased the ten year service plan I would stop doing business with Comfort Masters immediately. We recommended CM to two other people in the building for new AC and CM quoted 2 different prices to the owners of same size units and were +$1,500 higher priced than Rheem who got their business. We ended up looking stupid for recommending CM"
robert O.
palatine, illinois
"Every company contact tries to sell us an additional "so-called benefit" like some safety thing that should be part of the unit, or during installation when they tried to convince us to pay monthly (about 2.5 times initial cost). Are most customers that dense?"
ms lampkin L.
broadview, illinois
"The tech was find, however the sales person was very un professional regarding a answers about changing the furnace, When we did get call back from customer service at 7:30 AM why kind of business goes this. Thank you,"
olavi G.
chicago, illinois
"One month ago your service man did the service for our hvac system. Last weekend our renters informed that heating is not coming on. I called your service man and he said that problems were in furnaces !!!? which should have been maintained a month ago? I am not a specialist to know what your service people do in our hvac system when they come to do the service. Why the service man did only the cooling system and not the furnaces?? I ordered the service especially for winter time the first place! Cooling systems should be maintained in Spring and furnaces in Autumn as I was planning."
katherine M.
highland park, illinois
"Roy is wonderful, knowledgable and patient with my and my three crazy kids."
mr keshk K.
chicago, illinois
ms daniel D.
chicago, illinois
mr fritz F.
gurnee, illinois
ms akin A.
arlington heights, illinois
"On time, very efficient, communicated well, pleasant."
walid G.
riverwoods, illinois
mr katz K.
long grove, illinois
monica T.
barrington, illinois
"The technician was on time, very courteous and thorough"
andrew W.
wheeling, illinois
"Technician was great, efficient explained everything, gave options and pricing based on observations without pushing sales. There was a little mis-alignment when dispatcher called that he was on the way when really he was still working at another address. So came later but still within time window."
joanne P.
nortbrook, illinois
"On time, courteous informative"
mr benton B.
deerfield, illinois
"The explanation of what was offered, the options for equipment, the process of installation and the benefits were carefully and patiently explained. The service was prompt and efficient, and the installation people were most cooperative and helpful. We have been using this company for nearly fifty years and have been totally satisfied over that period."
mrs gross G.
chicago, illinois
pat C.
lincolnshire, illinois
"The technician was late and I called your office to see what had happened. However, I believe he is new. He was very nice and courteous"
mr klein K.
vernon hills, illinois
mr chudwin C.
lincolnshire, illinois
"Excellent service"
michael S.
deerfield, illinois
mrs rath R.
long grove, illinois
wilhelm W.
wheeling, illinois
"TEch was on time, even got a call that he could com early"
mike B.
gurnee, illinois
"through, solved the problem, wore a mask"
amy E.
arlington hts, illinois
"John was very knowledgeable about the installation and thought ahead in terms of potential problems we may have later and ways to mitigate those problems. Extremely sharp !"
paul K.
lake zurich, illinois
wallace nd nadine K.
vernon hills, illinois
"Nick is always very professional nd We always request his service.He is knowledgeable nd respectful.....GREAT QUALITIES!."
cindy F.
palatine, illinois
bob M.
lincolnshire, illinois
"Came on time,, explained what was being done, showed dirty filter."
sue E.
vernon hills, illinois
"always good service"
ms rodevich R.
deerfield, illinois
mr schlender S.
elk grove village, illinois
"Roy was prompt, courteous and professional."
terry B.
libertyville, illinois
kori L.
patalatine, illinois
"George was efficient, effective, informative and professional. My only dissatisfaction was that I called at 4:40 and waited until 8pm to call to see if someone was coming and they said that it said and I was not home when the tech arrived which was untrue I had been home all night. Plus I was supposed to get a call. i waited until 10pm and called back and they said they would put in an order...like it was the first one. I then got a call from George immediately and said he would be here after one more stop or did I want to re-schedule I said no please come. He said that was the first time he was contacted for my order. George did get her about 11:30 and fixed the problem....He was great!! I think you need to look at your system!!"
mrs strauss S.
northbrook, illinois
"The technicians were timely, helpful, neat and the whole instaltion went very well."
wilson C.
buffalo grove, illinois
"Technician is very rude. He arrived 1.5 hours late and went to the wrong house. When he was at our outdoor AC unit, I asked him if I need to turn off the AC. He answered in a very rude manner "How can I check the unit if it's turned on?" and then continued, "It's like bringing a dead person to a doctor." and still continued, "How you check a person if he's already dead?", So I told him I was just asking if I need to turn off the AC. After a while, he came to our door and asked if the filter is clean, I answered "I don't know.", He then said " Better check if it's clean." SO I told him, Isn't he supposed to do the maintenance check up?". When he was done, he asked whether I'm paying using credit card or check, I told him by check. He then said "Where's the check?". I told him "Aren't you supposed to tell me how much is the charge, so I can issue a check?."
mr kent K.
antioch, illinois
"Nick was helpful , but I believe I am experiencing the same concern. When zone 2 working and zone 1 not I am getting air from zone 1. Need to investigate further."
diane G.
lindenhurst, illinois
"Contact free service completed competently."
mr tripathi T.
long grove, illinois
"Always a great service with smile."
mrs dachman D.
glenview, illinois
"The service was ok, but there were scheduling issues and a long delay for my filters."
costco 3.
northbrook, illinois
"HARIS was very friendly & solved our problem."
craig A.
lake zurich, illinois
charlene C.
niles, illinois
"He knew what had to be done and did it."
john M.
winnetka, illinois
"Mory was reluctant to go in attic to check the fan there. Outside he took pressure gauge and told us we needed more gas or a new unit. Would get back to us. Not heard a word. He did not open unit or clean inside other than wash it down. Other technicians have been more thorough."
sue E.
vernon hills, illinois
"work was done in a timely manner"
mr drew D.
glenview, illinois
james K.
chicago, illinois
"Prompt, courteous service."
mr ocken O.
palatine, illinois
eric A.
lake in the hills, illinois
"Got the job done quickly. A pleasure to do business with."
steve B.
park ridge, illinois
robert M.
grayslake, illinois
"When he took the filter out of the filter housing he put it back in backwards. After he left, I went in and corrected it."
tyler M.
chicago, illinois
"Comfort Masters does a great job, and Roy is an excellent technician. He is so thorough and thoughtful and my furnaces appreciate him as much as I do."
brent L.
round lake, illinois
lauriea B.
elk grove village, illinois
mr vikram T.
long grove, illinois
"Let me know if you have anyone better than Harris."
don L.
northfield, illinois
"young man was on time and very professional had excellant knowledge regarding the questions i asked him"
josie T.
evanston, illinois
"I called 3-months ahead to make sure I had the service plus the repair I was quoted. I called again the Monday before.... they had trouble finding the notes... I called at 9:40 for my 8-10 window and they were sending the wrong tech but I was assured that Roy, who quoted the job, would have the parts and would do the job.He arrived at 2:30ish. He refused, yet they sent someone to sell me a new unit.... when Roy left ... the air conditioner was not blowing cold air... I had to call him back the next day and spent a miserable night in the heat."
danuta L.
wilmette, illinois
john N.
chicago, illinois
"George was efficient, knowledgable, and friendly."
ms iovino I.
highland park, illinois
"Email address on survey had to be corrected. 1st appt cancelled because of weather-understandable. 2nd appt, no one came. I had to call office and was told tech on his way. Then, tech called and said truck broke down. Office called back to reschedule appointment. During tech's inspection, he suggested purchase of something so that water would not leak. Why would that not be covered in Advantage program?"
garry H.
elk grove village, illinois
"Ross did a fantastic job of making the right recommendations within our budget. Once new system was installed we were amazed at the difference it made in the overall temperature control through the entire home."
mary B.
prospect heights, illinois
"The technician had no idea what he was talking about, had no ideas for the solution. He presented ludicrous suggestions which were so absurd they were laughable."
mrs ehrlich E.
wheeling, illinois
peterf V.
northfield, illinois
"They do good work"
mrs bundoc B.
chicago, illinois
"Giovanni is very knowledgeable of what he is doing"
mrs bothwell B.
arlington hts, illinois
linda M.
westchester, illinois
"Roy has always been incredible!"
mrs scher S.
buffalo grove, illinois
"For the first time, we dont think the technician did a thorough job. The air conditioner still has some debris left on it. Also, he told us everything was fine, yet some categories on the checklist were marked fair and not good. When I told him the ac made a larger than normal sound when turning off( not when turning on) he said that was normal. He did not even try to test it."
kathryn G.
libertyville, illinois
"We called Thursday am due to no AC. A Tech was dispatched and arrived in the scheduled window that afternoon. He diagnosed a defective blower motor and indicated that he did not have the part and it would need to be ordered. We were told that we would be contacted Friday am between 9 and 10 with an ETA. That didn't happen. I personally called three times that morning with no better than " we are checking with our supplier" answer". Nothing!!!! We called again around 1. WE CALLED!!! We finally got the answer that the part was in St. Louis and would be ordered for delivery next week. If we wanted the part expedited we would need to pay for next day shipping. Crazy. I called around. Found another service provider with the part and we were back in business by 5 on Friday afternoon. A down AC unit going into the hottest weekend of the year should be a priority. We are a maintenance agreement customer. The agreement talks about priority and how we will be taken care of. Didn't feel at all during this process. Just ridiculous that I could make a few phone calls locally, find a service provider and find the part. Where is the priority service. We are rethinking our relationship going forward when our contract term runs out."
dan G.
gurnee, illinois
lori-jo F.
westchester, illinois
"Roy is always the best technician, he is very considerate,"
mrs barrera B.
vernon hills, illinois
"Nick is very professional and GREAT at his job. I have a lot of trust in him."
mrs werdell W.
park ridge, illinois
ms townley T.
chicago, illinois
william E.
vernon hills, illinois
"service was done when expected and follow up was prompt"
mr semisch S.
chicago, illinois
ed M.
park ridge, illinois
"I have been a customer when your name was, Turk Heating & Cooling back in 1990 and has always been very satisfied with their Tech & service. 28 + years."
ms wilber W.
wilmette, illinois
"They left exposed electrical wires ( I called and they came back and fixed this); they did not give me an invoice - only a yellow sheet saying the work was completed); they moved heavy items. So they could do their work ( that was okay and understandsble), but they did not move them back. Since I am over 80, live alone, and have a knee and shoulder problem, I have so far been unable to move them back. They also had to go out twice for parts - although I was their I only job that day, they apparently neglected to make sure they had what they needed. Since I had not scheduled anything for me that day, this was not a problem - but it did make me wonder."
mrs kaplan K.
park ridge, illinois
mr collins C.
deerfield, illinois
jeff B.
skokie, illinois
"I was very satisfied with the technician, who was courteous and professional. I was unhappy that, when I scheduled the appointment with the customer service representative, she confirmed with me that I had two A/C units, but when the technician arrived he had been told that I had only one unit. Also, the pricing on the replacement filters is exorbitant: $75 for a filter that cost me $27 online!"
mary W.
northfield, illinois
mark B.
northbrook, illinois
"professional, good work"
kathryn K.
grayslake, illinois
mary jo D.
mt prospect, illinois
"Giovanni was knowledgable and found the issue quickly. He also took the time to explain the issue"
mr levi L.
deerfield, illinois
"Knows his stuff but was trying to sell me equipment I dont want or need... do you pay commissions?"
james V.
glenview, illinois
"Technician was friendly and helpful but could not top off one of our AC units with freon because he didn't have freon with him. Seems like he should have freon when doing a service call on air conditioners."
kathleen H.
chicago, illinois
"Crew did a great job, were fast and efficient. Gave them a 9 because they showed after the promised time frame."
mr vanwinkle V.
chicago, illinois
"Roy was great."
mrs ng N.
northbrook, illinois
reynold S.
evanston, illinois
"All went smoothly and the tech explained everything."
mrs barabasz B.
niles, illinois
"The tech was in and out in 25 minutes"
mrs goodman G.
oak park, illinois
rhoda S.
northbrook, illinois
mrs reed R.
palatine, illinois
"Punctual, masked, explained what needed to be explained, no pressure to purchase at that time the part that will be needed to be replaced."
mr schwartz S.
palatine, illinois
"He did not call before he came."
ms ferro F.
wheeling, illinois
mr kraft K.
chicago, illinois
"Roy was very clean and clear. He suggested 2 parts to be installed. He did a very good job explained what he did."
mrs thaw T.
buffalo grove, illinois
ms wilber W.