Comfort Masters Service Experts Reviews

"I have been a customer when your name was, Turk Heating & Cooling back in 1990 and has always been very satisfied with their Tech & service. 28 + years."

"They left exposed electrical wires ( I called and they came back and fixed this); they did not give me an invoice - only a yellow sheet saying the work was completed); they moved heavy items. So they could do their work ( that was okay and understandsble), but they did not move them back. Since I am over 80, live alone, and have a knee and shoulder problem, I have so far been unable to move them back. They also had to go out twice for parts - although I was their I only job that day, they apparently neglected to make sure they had what they needed. Since I had not scheduled anything for me that day, this was not a problem - but it did make me wonder."

"I was very satisfied with the technician, who was courteous and professional. I was unhappy that, when I scheduled the appointment with the customer service representative, she confirmed with me that I had two A/C units, but when the technician arrived he had been told that I had only one unit. Also, the pricing on the replacement filters is exorbitant: $75 for a filter that cost me $27 online!"

"professional, good work"

"Giovanni was knowledgable and found the issue quickly. He also took the time to explain the issue"

"Knows his stuff but was trying to sell me equipment I dont want or need... do you pay commissions?"

"Technician was friendly and helpful but could not top off one of our AC units with freon because he didn't have freon with him. Seems like he should have freon when doing a service call on air conditioners."

"Crew did a great job, were fast and efficient. Gave them a 9 because they showed after the promised time frame."

"Roy was great."

"All went smoothly and the tech explained everything."

"The tech was in and out in 25 minutes"

"Punctual, masked, explained what needed to be explained, no pressure to purchase at that time the part that will be needed to be replaced."

"He did not call before he came."

"Roy was very clean and clear. He suggested 2 parts to be installed. He did a very good job explained what he did."

"They left 2 exposed electrical wires; they had to go to a store twice for parts ( since this was an all day job, one would have assumed this would have been checked before they left the shop. However the workmen were friendly and kept me informed on what was happening, and appeared to know what they were doing."

"Service was as expected"

"I called on a Monday afternoon and was told a repair person would be out between 4-6 PM. I called around 6:30 PM and was told the appoint was for Tuesday between 4-6 PM. Well on Tuesday around 7:00 PM I called to see if someone was still coming to check on the air conditioner and was told it might be as late as 8-10 PM because there were still 2 other calls ahead of me. It was agreed that someone could come first thing on Wednesday morning. I was told the thermostat was bad and even still under warranty I would have to pay over $400 for a new one. The only thing the repairman did was reset the unit by flipping the switch and it was working again! I told the person who answered the phone when I scheduled the appoint the error codes. I have been a customer since 2012 and have maintained the furnace and air conditioner as well as purchased the service contracts every year."

"The technician was prompt and efficient with the check up service."

"After the service visit, Had to call back later in the day because the air conditioner stopped working. Service tech was able to come out on the same day. Good thing because it was in the 90s."

"Technician was knowledgeable, efficient and personable."

"Had my yearly maintenance done on A/C unit. Next day I turned on A/C and it was not working. Called to have someone cone out and got a same day appt. from 4-6pm. The technician came and never called to say they were not coming. Had me waiting all afternoon for them. I Tried several times during that eveing to call your phone number and left two voice mails never got a call back. I called the following day had to schedule another appt for two days later. WHen the tech came all he did was reconnect the A/C unit, the first tech had left disconnect after he left."

"Did not leave any paperwork showing the work completed and the state of my equipment checked and serviced."

"Was quick and efficient."

"Ive had 3 appointments in the last 2 days (Roy to fix AC, Ross to talk about a new unit, then Mike and I think Dave to install the unit) and all were helpful and professional."

"Work was done; would have received a higher score if (a) the original appointment date would have been kept and (b) tech arrived within the time slot."

"As per the service managers request, I specifically asked for one of three technicians to come. Last week, it was rescheduled. I reiterated that I wanted one of the 3...and didnt get any of them."

"Nick is the best"

"The technician fixed my issue of a clogged AC drain line efficiently and effectively. He also installed a shut off switch to protect my system should the line clog again. Unfortunately he did not test the switch so that evening when my system turned on the compressor started but the fan did not. I was able to fix the issue myself by checking connections and turning off and restarting the system but if he had tested his work before he left the problem could have been avoided."

"Understandably the tech did not check the unit from inside the house."

"The service is always great BUT you sent TWO technicians because the first came with no ladder! Comfort Masters has been servicing this account for YEARS. In times past you have sent some of your people without a ladder. It costs Comfort Masters money and it wastes my time. Get yourself a system that provides notation and while you are at it get rid of the paper left at the end of the call. Service companies should have a mobile solution for their guys. Investigate low-code development for your IT department. You can create an app in weeks that will provide your customers with much better services. Contact me because I am in the low-code market."

"Arrived late Refused to service second unit on Agreement Phone contact lied"

"On time, worked fast, polite..."

"On time"

"We called Comfort Masters to look at our A/C. A technical came out the next day - which was great, he replaced the compressor, but that night the A/C stopped working again. It didn't even work for 24 hours. Same technion came again and said we have a water issue. He cut open our brand new furnace duct - no water, no moisture. Our duct is completely mangled. He changed nothing and charged us $250 for the second trip - when he didn't fix it trip one. He left and nothing has changed, he fixed nothing. I dont undertand what he did, I don't understand why he charged us."

"The technician was very good, listened to my description of the issue and promptly figured out and corrected the problem. My rating went down due to the phone scheduling service. When I called due to having no air conditioning, I was immediately scheduled for 8 - 10 am the following day or I could be placed on a list to possibly get a service call on the day I called. I was told, though, that thy could not promise service that day and, if I opted to be on the same day list, I could not also keep the 8-10 am next day service slot. Since the next day service was guaranteed and same day was not, I opted to keep the next day 8 - 10 am slot. The next day, at about 10 am, I was called and told that the techs were too busy and would not be able to get to my house that day. They should not promise something but then not deliver on it."

"I would have given a 10 for the work but the scheduling was sort of a disaster. I was told that the tech would be out on Wednesday - did not come - and Thursday - did not come. I understand that things are crazy now but you need to do a better job of COMMUNICATING with customers to set expectations. I was not mad they could not come out on those days but I was here all day waiting and it would have been better if I had just been told that they were not going to make it on those days."

"I have a 5 year old unit. I have a 10/10 on parts and labor. I do your service plan... Then when I have a problem on a hot day, you charge me $495 to assess the problem..? Major appliance companies and agents like ABT don't do this... auto companies don't do this.. this is a hidden cost and not fair. It's broken... figure it out and fix. Shame on you! you got me on this one but my negative feedback to family and friends will cost you business."

"timely & efficient"

"Roy was professional and knowledgeable. The AC tune-up went very well."

"Very thorough with maintenance inspection"

"It was time for our scheduled ac tune up and Comfort Masters sent our 2 techs. Ive never seen that before. Anyways, they said we had a leak and lost 5lbs of refrigerant and they recommended replacing the AC unit for an exorbitant estimate for a comparable unit. Dissatisfied, we got another opinion from another HVAC company and they thoroughly diagnosed our issue and identified the problem. Its not due to the micro leak which we do have, theres a mechanical issue. Nonetheless, I am not happy about Comfort Masters not being able to diagnose our issue correctly, upcharging us, and for quickly trying to go the replacement route. Lastly, your sales rep tried selling us a lower model Lennox at a high price. Suffice to say, we are not renewing our contract with Comfort Masters. We have been happy for the last 4 years but we felt Comfort Masters really dropped the ball this last visit."

"The tech left the plastic bag from the filter on our freezer / didnt really clean up."

"Pleasant & not overly aggressive"

"Sharp young man, good salesman following visit by very good technician. I am not accepting the proposal, which was slightly less than a competitive offer, mainly because I had had a long relation with the successful competitor. Also, I found the form of the CM proposal somewhat lacking in detail."

"Very thorough, knowledgeable and professional."

"You had nothing on the truck that I needed for that particular cleaning of my air conditioner you didn't have the motor or the filter and I specifically asked about the filter"

"Technician was efficient and thorough"

"Very efficient, polite and competent"

"Service was good. Respected social distancing. Only negative, I had to clean up their shoe covers from floor"

"He checked everything outside and answered questions about what I can do inside."

"Got the checks done in good time. Offered a few options to help maintain the system in the event of a problem Gave me the option of coming inside or just doing the outside. Assured me that necessary virus steps were being taken."

"Jorge was very professional and thorough."

"Worked quickly and kept things neat."

"Very thorough and exuded excellent knowledge and customer service!"

"Technician followed up on questions I asked and proposed various solutions."

"On time, very professional and compotent"

"Good service, good explanations, will see if it all works when we use the air conditioner during summer."

"Very insightful and made good recommendations"

"1) fluid leaking from old system stained some carpet and garage floor. 2) new A/C unit had old wet leaves and other debris in the bottom of the A/C. We are concerned that the unit is not really new."

"Comfort Master provides, Fast, friendly service."

"Nick Aufmann checked AC components and connections, hoping that all adjustments will pass the city inspection. He also answered questions about the new thermostat. Thank you!"

"Very polite, courteous and clean"

"He was very professional and explained in detail what he found out during the maintenance check. Knew what he was doing."

"timely & efficient"

"Technician completed annual check-ups on heat and air conditioner units and suggested components that may need to be replaced. Work was completed in a timely and professional manner."

"Ross was extremely nice and very communicative. I have been very pleased with my experiences with Comfort Masters. The only criticism is that it was a bit unclear when my humidifier was installed that the tube would cut off a small portion of my laundry room. However, Ross said it will be fixed. Ross, Mike and Dave were friendly and helpful and did a good job of maximizing space in a tight room."

"I have had this unit for 3 years and It gives out at least 2 times a season"

"Inexperienced but kindly technician they sent me could not help me."

"Timely response and complete repair"

"Helpful and knowledgeable"

"Nick is reassuring, knowledgeable, articulate."

"Came very quickly; diagnosed issue; had replacement part; installed it same day; furnace working again! Amen!"

"Fast service??"

"Quick service completed job efficiently"

"He fixed clog in the humidifier. I am puzzeled why I had a clog the old Aprilaire was 30 years old and never has this problem..."

"You didnt follow up. Havent fixed the problem for 4 years."

"Overall service was good.However, for the first appointment we made on Dec. 21 we were stood up. On the second appointment in January we were told the weather was too bad to come (no snow, no rain..just a threat of bad weather-- I was out and about driving on 294 to the suburbs and in the city with no issues. The third appointment you made."

"Everything went well"

"Easy scheduling and top quality service. My technician did a comprehensive tune up and cleaning and left a printed summary of the work performed."

"Roy is a very good service man. Some of the others sent out by Comfort Masters are not."

"Harry, tech, was very knowledgeable with heating/cooling tips and prevention with any trouble shooting with furnaces"

"George kept us apprised of his arrival time & what the nature of our problem was."

"arrived on time and completed the work with an explanation that everything was ok as well as addressing my initial concern"

"Came on time. Did work requested made recommendations"

"Everything was fine once the technician arrived, but I was told that the Dispatcher made a mistake and said our job was completed when it had not even started. The appointment was scheduled 8 to 10 a.m. and the technician arrived just shy of noon! It kind of messed up my schedule for the day."

"Mike did a great job."

"The whole team from the Emigdio to the installers were patient, professional and helpful. They really cared about the satisfaction of the customer."

"Found problems I was not aware of and corrected them."

"The work itself was very good, but no one showed up for the follow up appointment the tech had made. This is the second time this has happened to me with your service, which makes me hesitant to book service with you in the future."

"Everything went smoothly when the technician arrived"

"our technician was polite and courteous and explained his findings and recommendations thoroughly."

"After diagnostic, you were to order the part, then call when the part came in to schedule appointment. We were told part would take a week, because of the holiday. After TWO weeks we did not get a call, so we followed up and found out the part was in and then made the appointment. Luckily the weather continued to be warm and the furnace was working intermittently."

"Cery good"

"1) fraud - you installed a hot water heater that was not the same brand/model that we paid for 2) the water heater you installed has already failed twice in less than a week. Extremely dissatisfied - will never use your company again nor recommend your company to others."

"A part was required for a furnace repair. The part was to be ordered and I was to be called when the part arrived and appointment for installation made. I was told the part would be in within one week. After two weeks, I called and was told the part had arrived. The I had to make the appointment. We were fortunate that the weather did not turn significantly colder and that the furnace provided some heat. No one could tell me why, no one followed through at Service Experts... not good."

"Explain clearly why certain work was being done."

"In addition to regular service, he advised of a potential problem and provided a solution."

"Nick was fine. Its the follow up after service call that was disappointing. Had some questions regarding warranty and needed another part. Never heard from anyone until I called"

"Good job"

"I have been a customer of Comfort Masters For 30 years , I started using them when they were Turk Heating :A/C. Great people. I hope they never change. Ed Mares"

"I was very satisfied with my service technician. He was prompt, courteous, and professional. George was a 10. The fact that I had service scheduled for the previous week that I had to reschedule or receive service well after my appt. was 4."

"On time, courteous and knowledgeable serviceman, complete explanation of work done and future requirements."

"The serviceman was outstanding he was quick he was perfect"

"Haris was really great at explaining the potential issue and solved my problem."

"George was great."

"We have problems with the heater Also technicians are trying to sell us additional system components! We had this company install a complete system already."

"On time arrival, courteous, knowledgeable, and answers the questions clearly."

"Very pushy regarding I need new equipment and the $99 per month for 10 years. They said I'm wasting money because my furnace was 80%. Didn't like the sales pitch."

"Came on time did the job completely"

"Late arrival , did'nt have the part that was asked for the last three service calls,couldn't understand what the heck he was talking about ."

"Pleasant technician; seemed thorough"

"Completed task. Explained things."

"Courteous, informative: no pressure to replace filter, etc prematurely. Would have been helpful if Jorge had reviewed nine elements under Home Health Report and explained why items 5 and 6 were fair, not good."

"Roy was very knowledgeable about many things, including my 17 year old furnace, new ones, competitors....and of course did a good job in inspecting my furnace."

"Checked the equipment fine, but I had additional questions regarding another unit that had been installed. The person who I made the appointment with said - no problem. When technician came out - it was an additional fee. I wish the person on the phone would of had better knowledge and explained it. Plus, there was a communication gap, so I decided to stick to basic service and not ask further questions. Additionally, the technician put on the shoe covers to come inside the house, but then left to go outside and did not remove shoe covers and came back inside with them on."

"Everything was done quickly and efficiently"

"He explained everything, was courteous, and was thorough."

"Helpful technician"

"On time, did the job, fast and professional."

"Very professional"

"no response to a call asking for information about the needed starter and then a higher price quoted from when the part was ordered and finally installed. serviceman finally agreed to the original quote"

"Pleasant, informative about what he was servicing, and very professional."

"Excellent, professional service. Gave money saving tip."

"Miguel was very professional, wore floor protectors on his shoes, was very polite and answered my questions. He cleaned-up after himself."

"My furnace is in the crawl space in my house and I was in the house proper and couldn't see what the technician was doing. Therefore, I can't make a judgement as to the quality of his work. I expect that the work was done satisfactorily."

"He was helpful finished his work did a good job Amen."

"Thorough, friendly, polite"

"Jorge was professional & knowledgeable. He answered all my questions."

"Jorge was on time and provided good service."

"Harris explained many details about caring for my furnace. He is extremely knowledgeable and professional. He is the reason I signed a maintenance contract"

"Satisfied"

"I was given 10 am- noon window. Tech did not arrive until 12:40 pm and took a long time. As a result had to pay an extra hour pay to care taker."

"Thank service man was very efficient, polite,neat and he seemed to have enough knowledge."

"within 5 seconds Jose knew what the problem was"

"He was very efficient and communicated exactly what I needed to know."

"Technician was friendly, thorough and explained things in an understandable way."

"Set arrival window 2-4. Call at 3:30 saying enroute. Technician arrived 4:30. This was a problem with other plans. Knowing at 3:30 that the technician was 60 minutes away should have triggered a rescheduling since it was outside the 2-4 window. I had the phone dialed to cancel the visit when I saw his truck arrive."

"Excellent efficient service from your technician Jose."

"Technician was on time, friendly, and serviced both of our units in a professional manner"

"Explained what he was doing and let me know along the way what was happening"

"Came within the scheduled time frame. Worked quickly. Explained what he did and made recommendations without pressuring."

"Jose always does a great job. Even better, he remembered me, my old furnace, and the issues it has. HOWEVER I did not receive the $99 service fee promo due to some ambiguity about which types of jobs qualify for it. So, if I do decide to use Comfort Masters again, it will be because of Jose. If don't use Comfort Masters again, it will be because of the ambiguity surrounding the conditions of the service fee promo. (It was the reason I chose CM over other service providers, and I did mention it on my initial call in, online chats, emails, and, of course, before the work actually started."

"My time was8:00-10:00 and he wasnt here til 10:40.."

"Thorough, diligent"

"GOOD ARRIVAL TIME, THOROUGH ON FURNACE WORK, POLITE AND FRIENDLY"

"Nice guy very informative"

"He was very professional and Explained everything."

"I have had furnace/air conditioning service by Comfort Masters for many years and I request technician Nick A. He always does an excellent job and is polite, professional, and pleasant . He answers any questions I have."

"Was not notified that service man would be 11/2 hours late for appointment."

"Friendly, provided feedback"

"Roy is always very knowledgable and thorough"

"Prompt (after mixup with appt schedule was resolved), courteous, and efficient."

"I am very disappointed with Comfort Masters. Furnace have no problems but we decide to do tune-up. Furnace have a pilot light, after Miguel left, pilot light is gone.I called back to company, Adriana always rood, complain, they send other technician Roy. He say this furnace without pilot light, I thing they are not very knowledgeable and dont know how to restart pilot light. Unfortunately service not performed well. All job must be changed. Business owners should always be thinking about the future, reputation, sound good and be wary of taking any unnecessary risk."

"We had to call someone from 4 seasons to fix the problem that was incorrectly misdiagnosed even after we told them it was incorrect."

"Very thorough inspection of the furnace. Answered questions, was very nice."

"I booked my appt months in advance for 8am-10am, and requested first appt. I didn't receive a call or email in advance to confirm this appt. I called 4 times between 8am-10:45am and did not receive a solid idea on arrival time. Arrival was 10:56am. The lack of communication, attention to my time request, poor scheduling, poor customer service, lateness of technician all have provided me with a very dissatisfied experience. The kicker is that this is not the first time this has occurred. I'm not a happy customer."

"They did everything they said they would in the timeframe they said they would."

"Techniction was great"

"on time; efficient"

"On time, polite and explained what was going on. Was concerned because was very quiet and was not hearing him in the room."

"The tech was very friendly and helpfuk"

"The work was done quickly and there were no pressure tactics to try to get me to purchase any extra service or parts. A very nice young man."

"Very thorough doing his job"

"Very attentive but took longer to install than promised. Have already referred comfort masters to a client in niles."

"Ross made it very easy. He was knowledgeable, trustworthy and responsive."

"Work was completed satisfactorily"

"He came on time. Assessed my equipment, changed my filters, and added a safety feature all in a quick and professional way. He was a very well mannered and knowledgable young man."

"Technician was late with no notification, no excuse and no apology!"

"He explained my options in replacing parts without pressure. Identified himself when arriving, was friendly & pleasant."

"The technician was good about explaining the process, particularly because of the brand new furnace."

"Arrived early, completed the job in a professional manner"

"All the other tech personal that serviced my furnace always sanded of a probe that they removed from my furnace. They said this was necessary for the furnace to run properly."

"This is not a reflection on Haris who came out yesterday, he was nice and competent. He unfortunately told me the truth that the other experts that came out to fix my AC who were not completely honest and added freon but didn't care one bit to address the bigger problem. WHY AM I ADDING IT TO A CLOSED SYSTEM UNLESS I HAVE A LEAK!??? i agreed with him and said that's why i hire and pay you to tell me about this stuff! Haris was the only one who cared enough to help me out. The other service experts filled my broken AC with freon and that was it. Too little care to do anything about it ESPECIALLY SINCE THEY KNEW FULL WELL IT WAS A BROKEN SYSTEM FROM THE START. SHAME ON YOU."

"Always helpful techs"

"He was on time and efficient"

"Service person is great but the original schedule was between 10am to noon. He came around 3pm."

"Very professional and did things properly"

"I called for emergency service on a very hot day at 5pm. I had to call at 8:30 to ask where the technician was. I did not get a call back until 9:30 pm at which point the technician took my word for what I thought the problem was without coming out himself. He tried to get someone else to come but at 10:30 at night they informed me that no-one had a thermostat in their truck. His excuse was that he had a "colicky baby" and he left his phone in his car. While I'm sympathetic to this, he should take paternity leave or not be on call."

"Professional. Nice. Answered questions well."

"Came on time."

"He was polite and thorough"

"Technician was great. This was the second time in the past few years where he came on a different date than I was told when I made the appointment."

"I had to schedule a callback the day after the service due to a whistling noise the furnace was making after the initial service call. Also the technical was originally told to do an air conditioner service versus a furnace service and it was the beginning of September....very confusing."

"Juan was very thorough and did a great job."

"Fast, efficient & friendly"

"Tech seemed to know exactly what he was doing and explained process."

"The technician was able to solve my problem."

"Very efficient and helpful"

"Technicians (very polite) worked seven hours straight, new furnace tested okay and new air conditioner is working. They explained and I understood how to use the new thermostat and humidifier. Cleanup was perfect except they forgot to move my heavy patio table back to its original position."

"Expertise of the tech"

"Why do I have to get the air conditioners that sounds like a "BOOM" when it starts up??"

"the tech checked the lines for the drain but didn't use any solutions to remove the mineral deposits in the tubing."

"I am very satisfied with Nick A. He did a great job figuring out our issue. It was an odd issue and he figured it out"

"He came early am and fixed the problem. Nick is always pleasant."

"Ross was an excellent sales consultant. Very responsive and knowledgeable."

"My air conditioning units are nearly new. Less than 2 years old. They are not keeping the cool. Roy has been out 3 times and hasn't found any issues with the units. This is very disappointing."

"All involved were polite, tidy, did their job well. And were tolerant of my noisy dog."

"Very good service with care and respect."

"new part installed and unit performs as required. appointment time was met as scheduled"

"Felt Comfortable with the tech , Professional, Friendly, Attention to Detail"

"Efficient, honest and polite"

"I felt I wasted 50 bucks on a service call. The man didn't do anything.at first he said I needed a plumber, then he said I needed to install a bigger drip pipe in all three units. I live in a condo and I respect the fact that he would need to get into other units as you have to work from the top down, but to suggest that we needed a bigger pipe or a plumber is ridiculous. Why would three units need anything other than the other3,500 units need?"

"A 10 must knock my socks off"

"no problems"

"These two men worked over five hours on two days to solve the leaks in my HVAC system."

"Would have been a 10 except for 2 remaining issues after installation. The old outside unit bracket was not initially completely removed. The insulation located around the new PVC pipes leading outside was not initially put back in place. These problems were resolved properly."

"Just providing a quote for a new system"

"Paul & Alex installed a new furnace. They were there on time. Did a professional installation and a good cleanup."

"Can on time. Removed old furnace and installed new unit quickly. Cleaned up after work."

"On time and courteous and got down to business right away."

"Not the best service consultant we've had from Comfort Masters. The price offered on a filter replacement was beyond high (more than double Amazon). Told me that was what I paid before, but offered nothing else. Also, put a suggested service on the receipt that he never discussed with me. Felt like he did not want to deal with a woman (which is really dumb)! All other Consultants in the past were terrific. This guy was not. Felt like he was doing me a favor to be there."

"The Sales Consultant and Service Rep took the time to answer any questions and provided explanations that were easy to follow."

"because the tech was on time"

"Ross was Very professional bull, knowledgeable, and provided us with a good quote on the same day."

"Call was for air conditioner breakdown on a day when temperature was in the 90s and heat index over 100 degrees. Jose expertly diagnosed the problem (circuit board burn-out due to power surge) and it and promptly fixed it. He also provided advice on how to avoid the problem in the future. Very courteous, professional. And he arrived as scheduled."

"Roy's background experience solved problems that previous techs were not able to locate."

"Easy scheduling. Nick was very friendly and knowledgeable. He provided us with additional tips to help our system running."

"Your representative was very courteous and did and excellent job."

"Professional, prompt"

"careful job with clear explanations"

"It took 3 service visits to identify the reason that I have no air conditioning service. The guys could not communicate clearly and did not leave clear notes diagnosing the problem."

"When I scheduled my original appointment it was cancelled due to emergencies. OK, Things happen. During this re-scheduled appointment something came up BUT I was not called and found out when I called to see where my tech was. I was scheduled between 10-12. Came at 2:00."

"Ross was very knowledgeable and friendly"

"Technician arrived on time and serviced all units in a fast and professional way."

"Jose was professional and courteous and got the job done quickly"

"Though and easy to work with."

"Explained what needed to be done and technician did it promptly and professionally"

"George was polite. He was patient when I had to find the maintenance man to unlock the roof. He showed me the filter and got me on a 3-month change routine. He reset the thermostat for cooling."

"No ptoblems."

"second appt was cancelled with no notification; when i called to findout why again i was told i never had an appt; igot upsetand call center rep hung up on me . 2 times in < 4 month i have had my appts cancelled without contacting me! VERY UPSET ADANTAGE MEMBERCONSIDERING CANCELLING MY CONTRACT AND HAVING EQUIPMENT REMOVED FROM HOME!!!"

"Thoroughly explained operation"

"Due to the technician wasnt informed properly by management, because he want to charge while the furnace is under coverage; the furnace was installed least than a year."

"all was done efficiently and courteously in a timely fashion"

"Service was excellent."

"The technician was great, it just took 4 or 5 calls and appts to finally get someone out to my house."

"Tech was friendly, timely, performed the service w/o incident. Mystery, he left a filter on furnace room floor. No indication Of where it came from nor why it is there ? First app cancelled 1 1/2 into the window. Wasted my time waiting for tech."

"Showed up when expected and got right to work. Explained everything in easy to understand terms."

"He went above and beyond."

"Would like to have call prior to appointment for confirmation."

"They worked hard and put in 2 ac and furnaces in a short time"

"The technician that came out was nice enough but (1) he had no knowledge that we had purchased our AC unit from Comfort Masters, and it was not that long ago, just a few years. (2) He ruined the filter that we were using when he removed it. These things are not inexpensive and I watched him remove it. I could have done it without the whole filter being pulled apart. It is fine. We were going to get a new one soon anyway but I thought it could have been done in a manner that was more respectful of the equipment (filter)."

"Jose did a great job. We need to return to replace all pvc in attic with an even stronger pvc to prevent this from occurring in the future. Please schedule appointment for this."

"George was very knowledgeable and professional"

"Roy is very good technician and has been to our house for service calls before."

"Nick is great - honest & dependable!"

"I appreciated the call letting me know that Nick A. was on his way and on time. Nick is always able to diagnose any problems and for that reason I ask for him by name when I schedule."

"I found the technician somewhat belittling and condescending to me in manner. He also told me he was not coming to do the estimate but then later showed up 4 hours after the original appointment time. After the visit, there was no follow up, even though he told me he would email an estimate. It felt like he was not interested in having me as a customer."

"Very professional and knowledgable"

"Nick A. Is very knowledgeable and professional he always explains exactly what he worked on and if we need anything else done in the future. He is a very honest person. I really appreciate that about him. Ive used this company for many years because of him."

"He found a problem and is fixing it. He was on time."

"on time; pleasant; neat"

"Technician and trainee completed inspection of my air conditioning unit. Sales consultant who came, too, was very knowledgeable in offering viable options in replacing heating and AC units."

"Very impressed with your representative, he was personable and professional. He obviously takes a lot of pride in his work. However, I would have liked to receive a PDF quote with details on the exact system that will be installed."

"Came on time did a complete and through job"

"Job done quickly and cleanly"

"poor communication regarding appointment and problems until I called. 1st appointment cancelled because they realized the day of the appointment they didn't have the right equipment. couldn't finish job no one called to schedule to finish job.1st appt. cancelled on follow up. BJ took care of it."

"The tech was very knowable"

"On time Knowledge"

"we had a water pump in our AC unit replaced in 2018, less than a year ago, it started to run, non stop and Comfort Masters did come out to replace it for a 84.00 service fee. However, the new pump did the same thing and would not stop running all evening. I called the next morning, someone came and replaced it once again. And once again the pump would NOT stop running. I called Comfort Masters again, and no one ever called me back. So my husband did check it out and found the unit wasn't level and it seems to have helped this from happening again. The last call I made was over a week ago and no one called us back."

"Professionalism"

"VERY KNOWLEDGABLE AND THOROUGH TECHNICIANS"

"They worked with great responsibility an professionalism"

"did a good job"

"Fixed problem and serviced air as scheduled. Explained payment options"

"Polite and efficiant"

"arrived on time and was very thorough"

"Mike Betsanes from Lenox resolved issues that have plagued us since the install. His sound advice contradict technicians for the past few years re distribution of hot and cold air. The defect that caused the visit was resolved but the most meaningful was fan speed air return advice that NOONE ever volunteered before though I asked on virtually every visit. Anxious now to put it to test as we enter colling season. Regret that I had to wait this many years to get a real expert to follow through."

"Friendly knowledgeable professional"

"Everything went smoothly, from scheduling to receiving and call when tech was on the way, to efficient maintenance service during the visit."

"There was a thorough cleaning and inspection."

"He explained all the options clearly. Suggested the best choice for my needs."

"Still waiting for call from management regarding solution for recurring issue with A/C"

"Overall Roy was very thorough and went about his work very professionally"

"I was told that when I was sold the tune up plan that it would cover the units if they needed a recharge. I would have never purchased this additional service if I knew that it would not be covered. I was told I would have to pay close to $2,000 to get the ac units charged. This is ridiculous. Further they did not even have the filters on the truck so I really believe I was fleeced. I will be going on yelp, facebook and google and voice my displeasure. I would like the money I paid for the tune up service refunded or the AC units recharged at a more reasonable price.."

"He was great and patient. Spent the time to do it right."

"no extra costs and he asked for bleach to clean the line. that was a first"