Comfort Masters Service Experts Heating & Air Conditioning Reviews

"Was not notified that service man would be 11/2 hours late for appointment."

"Friendly, provided feedback"

"Roy is always very knowledgable and thorough"

"Prompt (after mixup with appt schedule was resolved), courteous, and efficient."

"I am very disappointed with Comfort Masters. Furnace have no problems but we decide to do tune-up. Furnace have a pilot light, after Miguel left, pilot light is gone.I called back to company, Adriana always rood, complain, they send other technician Roy. He say this furnace without pilot light, I thing they are not very knowledgeable and dont know how to restart pilot light. Unfortunately service not performed well. All job must be changed. Business owners should always be thinking about the future, reputation, sound good and be wary of taking any unnecessary risk."

"We had to call someone from 4 seasons to fix the problem that was incorrectly misdiagnosed even after we told them it was incorrect."

"Very thorough inspection of the furnace. Answered questions, was very nice."

"I booked my appt months in advance for 8am-10am, and requested first appt. I didn't receive a call or email in advance to confirm this appt. I called 4 times between 8am-10:45am and did not receive a solid idea on arrival time. Arrival was 10:56am. The lack of communication, attention to my time request, poor scheduling, poor customer service, lateness of technician all have provided me with a very dissatisfied experience. The kicker is that this is not the first time this has occurred. I'm not a happy customer."

"They did everything they said they would in the timeframe they said they would."

"Techniction was great"

"on time; efficient"

"On time, polite and explained what was going on. Was concerned because was very quiet and was not hearing him in the room."

"The tech was very friendly and helpfuk"

"The work was done quickly and there were no pressure tactics to try to get me to purchase any extra service or parts. A very nice young man."

"Very thorough doing his job"

"Very attentive but took longer to install than promised. Have already referred comfort masters to a client in niles."

"Ross made it very easy. He was knowledgeable, trustworthy and responsive."

"Work was completed satisfactorily"

"He came on time. Assessed my equipment, changed my filters, and added a safety feature all in a quick and professional way. He was a very well mannered and knowledgable young man."

"Technician was late with no notification, no excuse and no apology!"

"He explained my options in replacing parts without pressure. Identified himself when arriving, was friendly & pleasant."

"The technician was good about explaining the process, particularly because of the brand new furnace."

"Arrived early, completed the job in a professional manner"

"All the other tech personal that serviced my furnace always sanded of a probe that they removed from my furnace. They said this was necessary for the furnace to run properly."

"This is not a reflection on Haris who came out yesterday, he was nice and competent. He unfortunately told me the truth that the other experts that came out to fix my AC who were not completely honest and added freon but didn't care one bit to address the bigger problem. WHY AM I ADDING IT TO A CLOSED SYSTEM UNLESS I HAVE A LEAK!??? i agreed with him and said that's why i hire and pay you to tell me about this stuff! Haris was the only one who cared enough to help me out. The other service experts filled my broken AC with freon and that was it. Too little care to do anything about it ESPECIALLY SINCE THEY KNEW FULL WELL IT WAS A BROKEN SYSTEM FROM THE START. SHAME ON YOU."

"Always helpful techs"

"He was on time and efficient"

"Service person is great but the original schedule was between 10am to noon. He came around 3pm."

"Very professional and did things properly"

"I called for emergency service on a very hot day at 5pm. I had to call at 8:30 to ask where the technician was. I did not get a call back until 9:30 pm at which point the technician took my word for what I thought the problem was without coming out himself. He tried to get someone else to come but at 10:30 at night they informed me that no-one had a thermostat in their truck. His excuse was that he had a "colicky baby" and he left his phone in his car. While I'm sympathetic to this, he should take paternity leave or not be on call."

"Professional. Nice. Answered questions well."

"Came on time."

"He was polite and thorough"

"Technician was great. This was the second time in the past few years where he came on a different date than I was told when I made the appointment."

"I had to schedule a callback the day after the service due to a whistling noise the furnace was making after the initial service call. Also the technical was originally told to do an air conditioner service versus a furnace service and it was the beginning of September....very confusing."

"Juan was very thorough and did a great job."

"Fast, efficient & friendly"

"Tech seemed to know exactly what he was doing and explained process."

"The technician was able to solve my problem."

"Very efficient and helpful"

"Technicians (very polite) worked seven hours straight, new furnace tested okay and new air conditioner is working. They explained and I understood how to use the new thermostat and humidifier. Cleanup was perfect except they forgot to move my heavy patio table back to its original position."

"Expertise of the tech"

"Why do I have to get the air conditioners that sounds like a "BOOM" when it starts up??"

"the tech checked the lines for the drain but didn't use any solutions to remove the mineral deposits in the tubing."

"I am very satisfied with Nick A. He did a great job figuring out our issue. It was an odd issue and he figured it out"

"He came early am and fixed the problem. Nick is always pleasant."

"Ross was an excellent sales consultant. Very responsive and knowledgeable."

"My air conditioning units are nearly new. Less than 2 years old. They are not keeping the cool. Roy has been out 3 times and hasn't found any issues with the units. This is very disappointing."

"All involved were polite, tidy, did their job well. And were tolerant of my noisy dog."

"Very good service with care and respect."

"new part installed and unit performs as required. appointment time was met as scheduled"

"Felt Comfortable with the tech , Professional, Friendly, Attention to Detail"

"Efficient, honest and polite"

"I felt I wasted 50 bucks on a service call. The man didn't do anything.at first he said I needed a plumber, then he said I needed to install a bigger drip pipe in all three units. I live in a condo and I respect the fact that he would need to get into other units as you have to work from the top down, but to suggest that we needed a bigger pipe or a plumber is ridiculous. Why would three units need anything other than the other3,500 units need?"

"A 10 must knock my socks off"

"no problems"

"These two men worked over five hours on two days to solve the leaks in my HVAC system."

"Would have been a 10 except for 2 remaining issues after installation. The old outside unit bracket was not initially completely removed. The insulation located around the new PVC pipes leading outside was not initially put back in place. These problems were resolved properly."

"Just providing a quote for a new system"

"Paul & Alex installed a new furnace. They were there on time. Did a professional installation and a good cleanup."

"Can on time. Removed old furnace and installed new unit quickly. Cleaned up after work."

"On time and courteous and got down to business right away."

"Not the best service consultant we've had from Comfort Masters. The price offered on a filter replacement was beyond high (more than double Amazon). Told me that was what I paid before, but offered nothing else. Also, put a suggested service on the receipt that he never discussed with me. Felt like he did not want to deal with a woman (which is really dumb)! All other Consultants in the past were terrific. This guy was not. Felt like he was doing me a favor to be there."

"The Sales Consultant and Service Rep took the time to answer any questions and provided explanations that were easy to follow."

"because the tech was on time"

"Ross was Very professional bull, knowledgeable, and provided us with a good quote on the same day."

"Call was for air conditioner breakdown on a day when temperature was in the 90s and heat index over 100 degrees. Jose expertly diagnosed the problem (circuit board burn-out due to power surge) and it and promptly fixed it. He also provided advice on how to avoid the problem in the future. Very courteous, professional. And he arrived as scheduled."

"Roy's background experience solved problems that previous techs were not able to locate."

"Easy scheduling. Nick was very friendly and knowledgeable. He provided us with additional tips to help our system running."

"Your representative was very courteous and did and excellent job."

"Professional, prompt"

"careful job with clear explanations"

"It took 3 service visits to identify the reason that I have no air conditioning service. The guys could not communicate clearly and did not leave clear notes diagnosing the problem."

"When I scheduled my original appointment it was cancelled due to emergencies. OK, Things happen. During this re-scheduled appointment something came up BUT I was not called and found out when I called to see where my tech was. I was scheduled between 10-12. Came at 2:00."

"Ross was very knowledgeable and friendly"

"Technician arrived on time and serviced all units in a fast and professional way."

"Jose was professional and courteous and got the job done quickly"

"Though and easy to work with."

"Explained what needed to be done and technician did it promptly and professionally"

"George was polite. He was patient when I had to find the maintenance man to unlock the roof. He showed me the filter and got me on a 3-month change routine. He reset the thermostat for cooling."

"No ptoblems."

"second appt was cancelled with no notification; when i called to findout why again i was told i never had an appt; igot upsetand call center rep hung up on me . 2 times in < 4 month i have had my appts cancelled without contacting me! VERY UPSET ADANTAGE MEMBERCONSIDERING CANCELLING MY CONTRACT AND HAVING EQUIPMENT REMOVED FROM HOME!!!"

"Thoroughly explained operation"

"Due to the technician wasnt informed properly by management, because he want to charge while the furnace is under coverage; the furnace was installed least than a year."

"all was done efficiently and courteously in a timely fashion"

"Service was excellent."

"The technician was great, it just took 4 or 5 calls and appts to finally get someone out to my house."

"Tech was friendly, timely, performed the service w/o incident. Mystery, he left a filter on furnace room floor. No indication Of where it came from nor why it is there ? First app cancelled 1 1/2 into the window. Wasted my time waiting for tech."

"Showed up when expected and got right to work. Explained everything in easy to understand terms."

"He went above and beyond."

"Would like to have call prior to appointment for confirmation."

"They worked hard and put in 2 ac and furnaces in a short time"

"The technician that came out was nice enough but (1) he had no knowledge that we had purchased our AC unit from Comfort Masters, and it was not that long ago, just a few years. (2) He ruined the filter that we were using when he removed it. These things are not inexpensive and I watched him remove it. I could have done it without the whole filter being pulled apart. It is fine. We were going to get a new one soon anyway but I thought it could have been done in a manner that was more respectful of the equipment (filter)."

"Jose did a great job. We need to return to replace all pvc in attic with an even stronger pvc to prevent this from occurring in the future. Please schedule appointment for this."

"George was very knowledgeable and professional"

"Roy is very good technician and has been to our house for service calls before."

"Nick is great - honest & dependable!"

"I appreciated the call letting me know that Nick A. was on his way and on time. Nick is always able to diagnose any problems and for that reason I ask for him by name when I schedule."

"I found the technician somewhat belittling and condescending to me in manner. He also told me he was not coming to do the estimate but then later showed up 4 hours after the original appointment time. After the visit, there was no follow up, even though he told me he would email an estimate. It felt like he was not interested in having me as a customer."

"Very professional and knowledgable"

"Nick A. Is very knowledgeable and professional he always explains exactly what he worked on and if we need anything else done in the future. He is a very honest person. I really appreciate that about him. Ive used this company for many years because of him."

"He found a problem and is fixing it. He was on time."

"on time; pleasant; neat"

"Technician and trainee completed inspection of my air conditioning unit. Sales consultant who came, too, was very knowledgeable in offering viable options in replacing heating and AC units."

"Very impressed with your representative, he was personable and professional. He obviously takes a lot of pride in his work. However, I would have liked to receive a PDF quote with details on the exact system that will be installed."

"Came on time did a complete and through job"

"Job done quickly and cleanly"

"poor communication regarding appointment and problems until I called. 1st appointment cancelled because they realized the day of the appointment they didn't have the right equipment. couldn't finish job no one called to schedule to finish job.1st appt. cancelled on follow up. BJ took care of it."

"The tech was very knowable"

"On time Knowledge"

"we had a water pump in our AC unit replaced in 2018, less than a year ago, it started to run, non stop and Comfort Masters did come out to replace it for a 84.00 service fee. However, the new pump did the same thing and would not stop running all evening. I called the next morning, someone came and replaced it once again. And once again the pump would NOT stop running. I called Comfort Masters again, and no one ever called me back. So my husband did check it out and found the unit wasn't level and it seems to have helped this from happening again. The last call I made was over a week ago and no one called us back."

"Professionalism"

"VERY KNOWLEDGABLE AND THOROUGH TECHNICIANS"

"They worked with great responsibility an professionalism"

"did a good job"

"Fixed problem and serviced air as scheduled. Explained payment options"

"Polite and efficiant"

"arrived on time and was very thorough"

"Mike Betsanes from Lenox resolved issues that have plagued us since the install. His sound advice contradict technicians for the past few years re distribution of hot and cold air. The defect that caused the visit was resolved but the most meaningful was fan speed air return advice that NOONE ever volunteered before though I asked on virtually every visit. Anxious now to put it to test as we enter colling season. Regret that I had to wait this many years to get a real expert to follow through."

"Friendly knowledgeable professional"

"Everything went smoothly, from scheduling to receiving and call when tech was on the way, to efficient maintenance service during the visit."

"There was a thorough cleaning and inspection."

"He explained all the options clearly. Suggested the best choice for my needs."

"Still waiting for call from management regarding solution for recurring issue with A/C"

"Overall Roy was very thorough and went about his work very professionally"

"I was told that when I was sold the tune up plan that it would cover the units if they needed a recharge. I would have never purchased this additional service if I knew that it would not be covered. I was told I would have to pay close to $2,000 to get the ac units charged. This is ridiculous. Further they did not even have the filters on the truck so I really believe I was fleeced. I will be going on yelp, facebook and google and voice my displeasure. I would like the money I paid for the tune up service refunded or the AC units recharged at a more reasonable price.."

"He was great and patient. Spent the time to do it right."

"no extra costs and he asked for bleach to clean the line. that was a first"

"Jose was training a new employee. Jose was very watchful about everything he did and corrected him once. I felt very confident that this was a job well done."

"he was on time"

"Everything went smoothly"

"The guys communicated what they were doing so that I understood, and they cleaned up the work site."

"Great service. High level of professionalism. I like that I have been getting the same technician He seems to know what he is doing and he is good at explaining the problem."

"Friendly, efficient and helpful"

"Jose is very personable, knowledgeable and conscientious."

"Technician knowledgeable. But might have strongly encouraged me to repair something prematurely! And I winder if I was way overcharged - $500 for two small valves... ?? I feel taken advantage of."

"11 hours for an installation in a condominium without duct work was INSANE!!! Started with 4 guys- then 2 left. 1 clearly knew next to nothing- -and the other couldn't stop complaining about how tired he was - and how he should be doing less installations per week"

"Great service"

"The service was fine, but it's annoying to always have some high-priced upsell presented by the technician during a service call!"

"It was on-schedule and efficient."

"Technician was knowledgeable, efficient and friendly."

"See questions below"

"The technicians arrived on time and were very thorough in their work. They also explained very carefully what had to be done and showed me the problem."

"did not get a good sense that I had enough coolent in system since in the past I have had leaks."

"Friendly, on time"

"Work went fine, no complications or problems."

"Friendly service person that seemed knowledgeable"

"I needed information on How to remove and install new Filter. Wiring required two large new holes in thermostat wall which now needs a carpenter & painter to repair."

"Professionalisms"

"Dan Brown did a great job explaining the process and professional. Did not go with Comfort Masters because price was higher than competition by a fair margin."

"I do not have a rating - they were finishing up the installation of the AC"

"Very professional"

"Would have rated higher, but the initial maintenance was cancelled and rescheduled. He also arrived 1 hour late for the rescheduled visit."

"Nick was professional & knowledgeable. He communicated what he did and why he made the recommendations he made."

"It started with the thorough review of my current system and determining that my AC was undersized as part of the quote process. Ross spent a lot of time with me in helping me understand my options and the benefits I could realize. The installation was meticulous and they stayed until 7:30pm to make sure they did the install the correct way without any shortcuts. They also corrected the poor installation from the original furnace"

"Miguel was knowledgable, polite, and efficient in his work."

"He was on time and efficient in discovering my Air Conditioner proglm."

"I trust Nick to deal honestly with me and to explain what issues I might have with the A/C or heating equipment. I have never been disappointed with the service from Comfort Masters and I always request Nick to do the maintenance checks."

"The installation team was meticulous in their install. They undid the train wreck that was done originally. They worked until 7:30pm making sure that he install was done the correct way."

"no comment"

"Roy was very professional & thorough"

"Jose did an excellent job."

"John and Dave did an outstanding job. They were very meticulous and careful, showing tremendous attention to detail. They were also very friendly, explaining what they were doing and answering questions. The highest level of professionalism I have encountered in HVAC and related matters."

"The technician was very good and efficient...but, my appointment was for 10 am But he arrived at 5 pm. However, unlike sometimes in the past he did arrive on the scheduled day."

"Roy is always very pleasant and friendly. Very helpful as well"

"Great guys. Great work. Great product."

"Complete"

"Just found out that the filters I bought at $150each that your associate said you couldnt buy just anywhere (and I found on amazon at $60 per piece). That is beyond such a rip-off that it makes me doubt Comfortmasters whole reputation and service as a whole, and the service on other parts that I do not fully understand as the trust is broken."

"Excellent sales consultant. Very knowledgeable. Excellent installers. Very detailed. Awesome workmanship!!"

"efficiency of the technician"

"Technicians arrived within the appointment range, knew the equipment having been our property on previous maintenance visits."

"Nick is very knowledgeable & always professional & efficient with his services."

"Jose was very thorough with his assessment."

"he came on time"

"I got appt. time I wanted. Tech was on-time. He was very friendly. He had been here before and I like recognizing the person servicing my equipment. He also explained everything he was doing."

"Friendly, efficient, knowledgeable workers"

"Service was good, though the muddy footprints in the basement are unfortunate"

"Very knowledgeable, friendly, great service."

"Ross on time and followed thru promptly"

"He did a very good job checking all equipment and answering my questions"

"Excellent !! I am very satisfied with it overall."

"As always technicians are friendly, informative and professional!"

"Timely and Quick service."

"Roy was fantastic he diagnosed the problem and fixed it quickly."

"Great Job"

"Everything went great. But one small minor thing brought my 10 to a 9. One of the furnace installers accidentally chipped my paint around the thermostat that he was installing. I know, it is minor. But now I have to patch it to make it look how it was."

"Great attitude, very efficient, fixed the problem"

"The technician was personable as well as professional."

"Very responsive"

"Salesperson was very knowledgeable and honest, and did not try to upsell. He was upfront and informative-- even about rebates available. So happy with experience"

"Initial service took too long - almost 7 hrs and 2 phone calls plus we have a service contract. Weather was not bad this day."

"Roy is very thorough"

"quick response"

"Tech had to return a 2nd time as couldn't find problem with furnace shutting off sporatically."

"EXCELLENT WORK ON THE INSTALL, AND GOOD COMMUNICATION WITH SALES REP"

"met service expectations"

"Fast, efficient, complete service."

"Nick did a nice job explaining all the work he did on my furnance."

"Nick did an excellent job for me putting in the new humidifier."

"They were clean, thorough, and professional."

"The timing, service and work were very good."

"very thorough"

"He was very professional and explained everything to me."

"Timely service, well trained technician."

"Great service, technicians taught me a lot and were very respectful of my home."

"Nick was great. He was able to identify the problem and resolve it in a reasonable amount of time."

"The technicians were very professional and efficient in completing the task on time"

"Came right away"

"I appreciate that staff responded rapidly to my loss of heat. My concern was that the part failed and was not available locally. This caused a delay this caused a delay till the afternoon of the next day for the heat to be back on."

"They arrived when they said they would and they promptly took care of the issue and explained to me what they did."

"Nick"

"It is appalling that as a customer who purchased a Lennox furnace in 2016 from Comfort Master and has had the bi-annual maintenance service, that Comfort Masters would charge $700 for the Lennox iComfort wifi Thermostat Model #10F81. To purchase the same Thermostat online is 343.10. The is less than half what I paid Comfort Masters. https://www.hvacpartsshop.com/10f81-icomfort-wi-fi-thermostat/?gclid=CjwKCAiAy-_iBRAaEiwAYhSlA1L__BsqcrHOwPSyAgLuawS8vOHgfIlTYzE8PFLsG2UQlJ2BGeRJxBoC5KkQAvD_BwE I called Four Season Heating & Air and they provided me quote installed at $450, that is 36% less that what I paid Comfort Master. From now on, I am calling Four Season Heating & Air."

"Problem solved quickly"

"Called for emergency service on the coldest day and you were here in less than 2 hours Also Roy explained things very throughout the whole time"

"Nick is the best."

"."

"Very professional"

"Technicians were very professional and helpful."

"Didnt answer why thermostat reads way it does and why heat doesnt come up to setting."

"They came within 1 hour in a true emergency."

"Tec. was on time pleasant personality and seemed to do a great job. Please supply him with a low stool to sit on as he has a bad leg and he is very tall."

"Nick was very knowledgeable and fixed our problem even though it was something he had never encountered before."

"They were quick to help us when our furnace died. A service tech was here when promised and helped us to determine a new furnace was needed. Furnace was installed the next day and we are very happy with the job that was done."

"Perfect service"

"HARIS WAS VERY THOROUGH"

"Jose did his very best to help us and arrange for follow up service."

"very professional technician, worked with us to find the possible solutions to the high pitched noise"

"Told that we would have a technician here 8:30 to 9:00 am. I told the that I would have to leave at 10:30 . They assured me I would have a technician before I had to leave. We called at 10:15 and told at least 1 hour to get to our home. Also told that the dispatcher said he talked to the wife( that is me!) and was told that they would be late. NEVER HAPPENED - totally made up. Now my husband has to stay home from work in order for us to have heat."

"Haris is the best tech service man that we have had."

"The technicians arrived very late - almost 2 hours after the scheduled time."

"The usual good service from one of your techs. No complaints."

"Proper checks were done, system was tested, and it runs fine.."

"Two gentlemen who came to our home to replace our condensate pump were very polite and finished their job in less than one hour"

"Reliable Service reasonable rate and skilled technician."

"The two technicians were very courteous and professional. Didn't leave a mess after they installed the furnace."

"The servicemen were very professional,knowledgeable c ourteous and answered my questions."

"The work was fine but I hate being hounded to participate in technology I am not comfortable with"

"Technician came late and showed up without call before coming."

"He was very polite and courteous. He knew what he was doing and answered & explained all our questions."

"Sales Consultant wen over several options for installing new furnace. It was very helpful and easy to understand how everything works. Once technicians arrived at my house to replace the furnace, they were very polite and willing to answer every question I asked. Process was faster than I thought and they kept everything clean and in place. Very satisfied."

"Very friendly & professional"

"My technician was knowledgeable, friendly, and did great work."

"Thorough, careful and quick."

"The technician was on time, professional & thorough."

"Timely courteous tachnitian"

"The technician was nice and helpful but customer service rep may not be that nice(polite). My appointment was canceled by the rep at 7am ( one hour before the scheduled time) while my humidifier was not working for 4 months... I expected it to be faster/ sooner to fix the problem. When I called back the rep scheduled me for a week later and was not polite at all!!!!!"

"Michael the technician was so efficient and explain the work to my understanding."

"Roy is very thorough- very good at explaining what was showing wear on parts in my older furnace. He had also been here last year to do maintenance on my AC and did a much better and more thorough job than had previously been done by other reps. I also never felt like I was getting a 'hard sell' which was off-putting with previous techs. I felt comfortable paying for the refresher package ($480) was the right thing to do after he took the time to show parts and explain what was needed. I would love it if Roy could be the guy that always comes as I trust him to do a good job. This is the kind of service that keeps loyal customers. To be honest I was starting to feel leery about continuing with ComfortMasters after you merged with Service Masters as the pressure to hard sell services became very evident as opposed to the great service provided prior to that. Please keep this in mind regarding your culture going forward. Customers don't appreciate the hard sell. Roy did notify me that you now lease equipment which I appreciated (I prefer to own) but it was not off putting. Because of him I will remain a loyal customer with this company."

"On time, good info on system"

"Service provided was excellent"

"The service call from Mike was excellent. I dont think I should have had to pay for a warranty visit"

"Roy is a very thorough technician, and our conversations are entertaining."

"This was the FOURTH attempt to make an Aprilaire humidifier work. The solinoid seems to have died at the end of last year's heating season. Fayze discovered that one of the boards was wired for the wrong thermostat (not the Nest thermostat Comfort Masters sold me with the furnace and humidifier). It was probably incorrectly wired during the original installation years ago That plus the humidifier was not connected to the Nest thermostat . It probably was wired to the Aprilaire hygrometer next to the furnace!!! Give Fayze a raise!!! Fayze is great. Earlier attempts failed. It should not take 4 times to fix an issue caused by Comfort Masters."

"great purchase opportunities given, installation team was awesome"

"Technician was on time, courteous, and offered good advice."

"The technician was very thorough and professional."

"He was very professional and took the time to explain the work that he did."

"He was very knowledgeable and personable."

"Mike is amazing. Explains everything in terms I can understand and patient with me"

"The technician was so knowledgeable"

"Very informative"

"Tech came on time, was efficient."