"I thought John was thorough and helpful in explaining issues with my furnace."
"I got a reminder call informing it was time for my free furnace maintenance check and got an appointment for the following day."
"Came within the specified timeframe, courteous, and efficient."
"Sale consultant did his best to see that we got the best deal possible. The service technicians, Mike S and Jim H were skilled, careful workers."
"Service done quickly and efficiently"
"I made the appointment for 8 a.m. And at 8:30 I called to find out where the technician was and they had no record of my appointment. They were however able to get a tec..."
"Ross was efficient and got us all set for next-day installation of a new AC system...this was much appreciated by the whole family in the middle of a heat wave! Neil V an..."
"The work done by the technician was very good. However he was about 50 minutes passed the window given. I had to call twice to find out when he will arrive."
"He was essentially on time...but seemed a tad slow - for example, in preparing the final billing report..."
"The technician who arrived recalled having serviced my furnace in the past.
He was friendly, efficient, thorough."
"Extremely Knowledgeable, Listen to my questioned answered all even gave great suggestions"
"The overall experience has been very nice! The technicians were true gentlemen and completed the job extremely well!"
"Worked diligently, knew what they were doing, cleaned up nicely. Did a great job!"
"Knowledgeable about his job "
"John was personable and fixed our furnace quickly."
"They were on time as scheduled. They were very courteous and friendly. They were very knowledgeable and were willing to share information with me."
"The gentlemen were clean, prompt, courteous, knew what they were doing and were very hard working. I would recommend your service in a minute if anyone asked.
"Jim Y and John R are very professional and the installation was very smooth and efficient."
"they were quick and informative."
"The estimator Ross and the two technicians Joshua K, and Neil V were excellent from start to finish. I have recommended them several times since then."
"The technicians did everything we were told they were going to do. They were professional and courteous, they did a great job, and the left the job site super clean!!"
"He did what he was supposed to do, but he tried to sell us stuff we didn't need."
"They were very professional and meticulous in their work. They were also very kind and knowledgeable. If we ever had problems with our furnace and/or air conditioner we w..."
"There were two techs who actually came. Roy did the service portion of the call and Nick joined him to install the new hot water heater. Roy had stopped at my neighbor'..."
"The technician was prompt and polite. He checked the system and everything was good.
I've been a customer for many years and am very happy that your team is always pr..."
"Sales rep (Ross) was very professional, well prepared and understood product selling. The installation team (Juan R., Jim Y. and Jim H. was well equipped, professional a..."
"John and Jim did a wonderful job installing my new furnace and air conditioner. They were extremely professional, super nice, and answered all of my questions."
"The work seemed complete, and the technician automatically changed my filter (I had one on hand). I wish he would have suggested how to adjust the vents. I can never fi..."
"The two men worked together efficiently and, as the wife filling this out, neatly!!"
"on time complete service"
"Technician was on time and efficient."
"John and Jim did a very neat, fast efficient installation of my new furnace. Mike my sales rep was very helpful and stopped by to check how the installation was progress..."
"Technician was friendly and knowledgable."
"Jose is very good, efficient, knowledgeable and friendly.
We would like to have him for our next service."
"Courteous and complete service. "
"Ryan is professional, knowledgeable, and friendly. He explains details of his report clearly to me."
"The service man was friendly. He provided a great service to me, told me that I needs 2 caps that were missing on the condenser wires and that he would be back with them..."
"Good work, friendly and neat."
"After having our furnace and air-conditioning installed there was a extremely loud noise that resonated to our upstairs living room. John was sent out to work on a fix an..."
"Our sales rep, Ross, provided us with thorough information to help us make our choice on the unit. He made sure we understood everything. That was important to us. The te..."
"Very satisfied with technician. Nick is an honest and very professional person. I would not work with anyone else."
"The service person was polite, did a good job and explained everything."
"The tech explained the work he was doing and seemed very knowledgeable.
"Came within appt time and extremely polite'"
"Comfort Master installed a new system, and the installation and the continuing service has both professional and excellent"
"Very knowledgeable and efficient workers. Great job done!"
"Fixed the not working AC."
"Took care of everything "
"very professional, very courteous, and a nice guy. Prompt also"
"Every employee that I had contact with for this installation was courteous, helpful, and knowledgeable. "
"Technicians are very nice and knowledgeable. "
"The technician answered our questions with good explanations for what he recommended."
"the technician diagnosed the problem and worked quickly to fix it"
"The Technicians, JIM and JOHN did an excellent job, very reliable, trustworthy and quality work. Thanks!! John installed my hot water heater last year and did an excellen..."
"He was very helpful and not pushy in telling me what needed to be done with my old air conditioner. I like technicians that give me hints in keeping my machines running ..."
But did not follow through getting the estimate we discussed for new 2nd floor 2nd system"
"did not have the right sized ladder with them after repeated reminders from me"
"The technician is always courteous and friendly. I trust he will be honest with me about any problems that may need further work. I value his expertise. "
"Roy did a great job explaining certain things about my unit, age, why he changed a party and how long it would last..."
"On time and professional service rep. Work performed if high. Wuakity"
"on time, friendly, provided good service"
"Prompt service and the techs set my expectations high and they delivered as promised . "
"great service, very knowledgeable "
"Ryan showed us how each system worked & how often to maintain them. Our clean air. No one ever showed us,we have replaced .she showed us how often. Very helpful."
"The technicians explained everything to me when installations were completed. They were very tidy with their work. They were here when they said they would be. They we..."
"The installers are polite, considerate. They gave reasonable schedule and executed installation as stated."
"Excellent service. However, after having initially scheduled a date for service, Comfort Masters cancelled that appointment and would not give us another appointment for..."
"Our furnace and A/C are quite old. I appreciate that the tech just points that out but doesn't pressure us to replace the system since it is working more or less properl..."
"I feel like every time I have my heat/air serviced the person who comes out tries to upsell me on additional products. This is NOT appreciated. Once in awhile is okay, bu..."
"The work was done efficiently, correctly and didn't take long. Also, tech arrived on time."
"Always helped me with any and all issues pertaining to the sale, installation, and other issues after installation. Resolved any issues promptly."
"Both the techs, John R and Jim Y, were extremely polite and knowledgeable.
"I have always been satisfied with the technicians who came to service our furnace and AC. I think the AC lasted 20 yrs. because of them and of course it being a Lennox. H..."
"Technician was wonderful, very kind and thorough."
"The techs,Joshua & Neil were on time, polite and explained the process of the A/C install. They also explained the settings and how to maximize usage. When they finished ..."
"Jim Y was very polite and curtieous. He explained what had to be done and cleaned up after the job."
"Jim Y. and Mike S. were prompt, professional, friendly, and efficient. They were respectful of my home, carpeting, and they cleaned up after themselves. They were thoroug..."
"Respect, and making the answers to my questions understandable. That is important to customers."
"Ryan was efficient and fixed a problem with one of my a/c compressors. He did not try to upsell me."
"José explained everything to me."
"on time; worked neatly explained everything, very competent, very pleasant to work with"
"Everything was just fine!"
"Courteous, quick, did a good job."
"Arrived on time, carefully installed new A/C and furnace, realigning the drainage pvc pipes so they functioned properly, left area immaculately clean and provided complet..."
"They were on time and professionally installed the Central AC unit."
"Roy is a terrific serviceman. Roy arrives on time, works hard, clearly explains the status of my HVAC/humidifier and cleans up after himself. "
"Timely and courteous, professional, and efficient."
"The technician, Haris, seemed more intent on selling me things than anything else."
"The whole group did a very excellent job. Jim and Mike explained the service and manual patiently. Good job. "
"I was told that I would need 2-3 pounds of Freon added to my air conditioner at the cost of $400 per pound for the first pound and $350 thereafter.
This was an outrage..."
"the service person Nick."
"Nick is your best Tech. He is a straight shooter"
"When the technician came out, he was very informative and knowledgeable about what he was doing and what he needed to do."
"Great effort by Nick, who was very careful and did the tasks completely. He worked nonstop and offered solutions to issues he found. "
"Technician very knowledgeable and professional "
"The installers were very professional and courteous, and patient with all of my questions."
"Service person was knowledgeable and experienced. Also, gave me some good tips re maintenance."
"The different people I worked with were professional, worked hard, delivered what they promised, and generally went the extra mile."
"Jose was professional, courteous and knowledgeable. Service was quick, precise and done correctly."
"John R, Jose R, and Jim Y were very efficient and professional. I would recommend them to anyone in the market for a new furnace or air conditioner."
"Good technical and explained everything he was doing. Sharp."
"The service expert was very efficient and thorough."
"NICK IS ONE OF THE FINEST TECH TO DATE. i HAVE BEEN WITH THIS COMPANY FOR MY AIR/HEATING NEEDS SINCE 2001 .... NEVER HAVE I HAD A TECH SO INVOLVED AND SO GOOD AT WHAT TH..."
"Jose dis a thorough job, explained the issues and recommended an honest solution. "
"Courteous service technician. Took the time to explain."
"Both service experts were very friendly, knowledgeable, and courteous."
"It was as good a home service call as I could have hoped for. The techs (Joshua K and Neil V) were outstanding - courteous, helpful, professional. Stayed until the new ..."
"it has been a long time since we have not got this kind of service. Every time a different service man. Now we are are requesting only John for our future service.. Tha..."
"Both men were very professional and courteous. They were helpful in answering any questions we had. "
"Technician was courteous, prompt, and efficient. Work done quickly."
"Service guy is very knowledgeable, and gives helpful tips "
"Service was fast and efficient,tech who came was patient and adapt at explaining services,show great care in my case.would recommend comfort master."
"Ryan patiently explained everything including costs before starting. He answered questions in non-technical language."
"both the tech who came and the guy on the phone who arranged the appointment were easy to talk to and went out of their way to help with our problem"
"Ross was very thorough and professional in presenting me with appropriate options for the work I needed done. His follow up was amazing. All the installers were courteou..."
"Ross Wolf was very professional and courteous. Answered all my questions.
And got me an appointment as soon as I had available time to have my air conditioner installed."
"very professional, and very knowledgeable Pleasant
"John is always provides us with the best service possible. "
"Arrived about an hour outside of expected arrival time...seemed to take an inordinate amount of time checking.."
"Very pleasant tech and the ability to come on a Sunday the same day we contact service with a concern."
"Came on time, Quick & professional installation"
"Our furnace is making a noise since he opened it to change the filter"
"Ryan really seemed to know what he was talking about. He patiently explained several things to me."
"All three installers/technicians were professional, efficient and knowledgable. They completed quality work and took the time to walk me through everything that they inst..."
"Ryan was on time and checked our system efficiently. Once he was finished he sat with me and explained the various reading he took and what they represented.
"Efficient, convenient, kind service person"
"Technician polite, explained things clearly"
"Technician was professional and helpful. He explained what he was doing, etc."
"Technician arrived in scheduled time and took the time to explain issues that could arise and how they might be fixed. Gave price and time involved."
"The technician was polite, thorough in his evaluation of the unit being checked, good about recommendations for future needs."
"The crew, Jim Y, Mike S and Jim H, did just a fantastic. I had requested, if possible to move the one furnace back about 18 to 24 inches and Jim Y. and Mike S., figured ..."
"The technicians were very thorough and explained what they were doing. Liked the way they worked."
"I appreciated the phone call the day before my pm check to notify me of a possible cancellation due to weather related service calls for other customers. This allowed me ..."
"It may sound ridiculous but my new HVAC/H2O systems are beautiful! Jim Y. and Kevin H. have the talent for making something so utilitarian into artwork! Both gentlemen ..."
"Got the annual service done effectively and efficiently, but arrived about an hour after the scheduled window."
Excellent process from start to finish. The fact that I was able to contract this thru Costco gives me a lot of confidence that all will go well."
"Prompt, efficient, respectful, polite. I assume technical work was good - I have no way of knowing."
"Ross Wolf was my sales consultant, I would grade him as a 10 for his knowledge and ability to get me what I wanted and Installation technicians John Rybicky & Jim Horvat..."
"very professional and clean"
"Excellent work to install both AC and furnace "
"Jose was able to quickly do his work enabling me to get to an appointment. Additionally he had some improvement suggestions that I think are a good idea"
"Very polite, worked hard, clean and conscientious, overall happy with install"
"On time, friendly & answered questions,"
"Ron Neil and Josh were all yerrific"
"The tech was very competent, and though the temperature was too cold for a thorough AC check on his first visit, he checked the furnace and electrical components and diag..."
"The service person was professional and thorough. "
"Prompt, courteous, efficient & wore booties"
"This survey is as reliable as your company"
"Jose and Kevin were on-time, did the service, explained what they were doing and why."
"Promised multiple times to clean condenser coil but still not cleaned. Promised a call to clean with condensed air and have not received a call. Have not recireved my rec..."
"Jim installed the furnace meticulously and took the time to explain everything to us and make sure we were happy. Our daughter has special needs and we wanted a furnace t..."
"Jim Young, John Rybicki, and Juan Rocha were extremely friendly, cordial, and efficient in their work. They always had time for questions and were very helpful in showing..."
"Tech Roy did a excellent job. Very knowledgeable. Please, I want Roy for all my heat and cooling needs. "
"We were very satisfied, we thought we have a major problem and turned out to be very minor. "
"On time, professional, and respectful."
"He did his job efficiently"
"Professionals all the way. Prompt Service (calls returned in a timely manner, team showed up during scheduled window. All questions answered and work completed to our s..."
"Eric was efficient, knowledgeable and friendly, "
"He arrived on time and performed a thorough examination of my air conditioning equipment."
"Technician was very professional and friendly. Did a good job of explaining what he was doing. However, not able to check Freon level due to weather. I will either have t..."
"on time, courteous, efficient"
"Everyone was very nice and gave me all the details about the project and some extra tips. It was very muddy outside and the techs did a great job of cleaning up inside a..."
"I liked this particular technician as he is very polite and professional"
"Your technician, Michael, was incredible. That having been said, trying to get him properly scheduled out to my house for service was a complete nightmare. My appointment..."
"Obviously knew the equipment, figured out the problem, set up the follow up appt to repair problem"
"Was told my AC was down 5 pounds of coolant - never had an issue before your team installed new heating system last summer.
Technician was nice and patient - very frus..."
"Roy was extremely rude. "
"Technician arrived within an hour after Sunday morning call. Solved the problem"
"good installation, stuff cleaned afterward. operation of the equipment explained"
"The crew was professional, efficient, and solution orientated in everything they did during the install"
"John always does outstanding work!"
"Tech was extremely qualified"
"Part replaced overpriced to the point of gauging "
"Service delivered as promised in a timely manner. However dirt was tracked across carpeted basement when removing old water heater. Floor should have been better protecte..."
"Service man was very knowledgeable and advised me of options to choose from"
"The service technician was awesome. Friendly, and was quite information in answering all questions that we had."
"The techs were very nice and so knowledgeable about everything. They cleaned up everything. All in all a great experience working with them."
"On time, very polite, very efficient. The new furnace replacement install could not have gone more smoothly. "
"We've used Comfort Masters for years due to the quality of service we receive from the Experts. The technicians are the best - always respectful and very dependable."
"The service man who usually comes out is pushey and makes us feel that he's trying to make us spend more money. We don't like his attitude. He convinced us to spend $50...."
"Person on the phone was helpful and clear about timing. The tech chef in to give update on time frame. He diagnosed and fixed the problem and explained everything. "
"Perform very good service"
"The technician was on and very efficient and pleasant."
"For the most part your team performed above and beyond the quality of service."
"Your team really does a great job whenever we need help !"
"He only wanted to sell us a new unit"
"I had planned on replacing my furnace and A/C, and had ,requested a quote from Service experts. The next day,
Sunday, the furnace went out. It was 8 degrees outside. I..."
"They were efficient, clean, helpful and informative."
"The service techs were familiar with the products and diagnosed the issue. the installers were friendly and worked consistently throughout the day to get the new furnace..."
"Very professional service. Haris fixed the problem and provided a number of excellent recommendations."
"i was happy that the service tech (Nick A.) replaced the defective pressure switch again. But I am disturbed that Lennox has a component that fails as often as this pres..."
"Your technician was very personable & seemed to really know a lot about furnaces. "
"Polite, efficient, on time."
"Fast, courteous, very knowledgeable "
"The technician arrived within stated time range, he was courteous and explained what he was doing. "
"The technician took the time necessary, answered my questions, and explained anything out of the ordinary."
"Nice, explained the problem & solution well. Gave us some tips & pointers for the future."
"came on time, did a great job"
"Jose was very pleasant and answered all my questions so that I could understand. Jose was awesome!"
"John Romano always is very friendly and takes the time to explain what he is doing and answers all questions asked of him. "
"Heat worked when tech left, thought price was high and tech missed appt with no call. "
"I make an appointment - sign up for contract, and then on the day of service, you blow me off, don't call, and tell me you don't know when you'll get to me because of all..."
"Nick was very courteous and polite along with being very professional. He answered all my questions. He also made made future recommendations."
"Nick was punctual and courteous. He explained much about the system and helped us understand how it worked. He is very knowledgeable."
"From Ross to Steve and John their knowledge of the equipment, operation of the equipment and the installation of the system was commendable. It was a "gut" wrenching deci..."
"Were able to do a late reschedule, and called when tech was on the way so I could get home in time from work. I appreciate the thorough inspection, but seem to recommend..."
"Jim was very upset because he was not informed that he had been double booked and had been scheduled for 2 jobs at 9 AM. He didn't get to our house until 1 PM and had to ..."
"Good service and information at the end. The 8-10 time wasn't very convenient as we work during weekdays and the tech didn't arrive until after 10."
"Because the technician was very knowledgeable and gave me several scenarios with regards to correcting my plumbing issue. He was courteous, thorough and very personable...."
"Had a problem where the heat would shut off every 15 minutes. The problem was simple and I should have found it. It turned out to be the wrong type of filter. Once I repl..."
"Efficient, explained things."
"He did what he needed to do."
"Everything was done very professional. Adding an extra vent really helped,our unit has not been over heating like it did."
"The service man recommend I replace my water heater and told me it would cost $1,295. I went to Lowe's Home Improvement and they offered me a water heater for under $1,00..."
"Tech was on time and provided helpful suggestions and information on services provided and others offered. I was able to get a specific time first thing in the day which..."
"Technician was very knowledgeable and friendly. He, also, answered all our questions."
"I have been a customer for many years and always pleased with the prompt service provided by Comfort Masters. "
"Everything was explained to me,I've had no problems with our units. Everything was done very professionally."
"Nick was knowledgeable and took the time to explain exactly what he found, his recommendations and why he was making those recommendations. He was both professional and ..."
"Dave was very helpful. I needed a new filter for humidifier and he did not have one on his truck. He went back to the shop to get one so that we did need to schedule ano..."
"professional, on time, courteous, neat, good work."
"The technician arrived on time, did his maintenance check and afterwards explained to me exactly what he did."
"We received help within an hour. The tech had the part on his truck. It was fixed in no time! He was very professional."
"Nathan explained everything he did to check the furnace an air conditioner. He was very polite, and clean."
"Because they were on time and they got the work done pretty quickly and they were very nice and helpful with no problems at all "
"they were courteous and respectful of my home while working in it."
The work, I am sure was fine. The technician was a little “strange”. When he went outside to check the condenser it took well over an hour. There was no sound of wor..."
"Great service. Tech was on time. Very informative. Respectful. Helpful. Courteous."
"Tech service was very good and non-disruptive, and they took time to explain functions of my new water heater and answer questions. Still keep using the wrong phone numb..."
"Service was good once the tech arrived. They did not call me on the way as was promised, so the first tech left without me being home. I appreciated getting another tec..."
"We needed some work on our air conditioner and was told what we needed to do and we did it."
"Technician came even earlier than expected and was very cordial and did an excellent job"
"Nick explained what our problem was and needed to be done to insure our unit would be running at peek proformance."
"good service person - very thorough"
"Technician explained in detail every test he was performing and why."
"Very professional yet friendly."
"Problem fixed relatively quickly."
"Technician came at appointed time and finished the work in a timely fashion. "
"Technician was on time, polite, and clean. I can only guess that he knew what he was doing."
"Arrived timely and completed work requested. Friendly."
"Was about 30 minutes past the time the phone call said he would be there."
"very thorough and polite."
"Everything was done efficiently and politely."
"Explained my problem and the problem was fixed. ?Had a leak in one of the parts. It was replaced and no more leaks."
"Always polite and knowledgeable."
"Very professional. They explain all they are doing."
"Timely service call and well trained technician"
"on time, friendly, efficient"
"no matter who comes into my home provides very curtious, expert service. they no what they are doing and do it."
"He quickly did his work. He also answered any questions I had."
"As usual, your technician was friendly, polite, and knowledgeable. "
"I appreciate seeing a familiar face when I open the door. He was friendly, but businesslike, told me exactly what he did and made certain I was satisfied and no questions..."
"Courteous, prompt, efficient"
"Kurtis was very good, helpful and courteous."
"Problem was taken care of (even though it cost us $233),service man was polite and took care of everything we needed."
"Where on time and did a good job."
"My technician, Caesar, was outstanding as usual. Personable, direct, clear explanation, and a professional who inspires confidence through his expertise."
"Service man was very professional and would be rated at 10, however he was unable to scope the furnace heat exchanger due to equipment issues. I would expect functional ..."
"I was bait and switched. I spoke to tech and manager Dave. they had different stories and their stories were different from the scheduler. bottom line is that they came t..."
"Technician was very helpful"
"The technician arrived promptly and completed the service without delay."
"Excellent service, had my ac fixed by noon on a Sunday"
"Kurtis was great! He quickly identified the problem and explained everything very clearly. He was professional and courteous. Thank you!"
"Kurtis was promptly on time and very helpful and professional. Have always enjoyed dealing with all of your technicians."
"Knowledgeable, friendly and courteous service technician."
"He didn't try to sell me an expensive new part to my furnace..........."