What Are Trip Charges and Diagnostic Fees?

When you want heating, air conditioning or plumbing services from Comfort Masters Service Experts, you will pay a trip charge and a diagnostic fee independently. A number of companies you’ve called in the past might have combined the trip charge and diagnostic fee, but we feel we can provide you with even more value by separating the two.

What Is a Trip Charge?

A trip charge covers the cost for a licensed plumber or HVAC technician to visit your home. Occasionally called a service call fee, this payment is the base rate for bringing our technicians, equipment and expertise to your front door. If you would like to avoid trip charges in the future, you can explore registering for one of our membership programs.

What Is a Diagnostic Fee?

The diagnostic fee pays for the services necessary to locate the root cause of a problem. In plumbing, this may include scoping. During HVAC repairs, it might involve inspecting the inside of your system. If you elect to use Comfort Masters Service Experts for your repairs, the diagnostic fee is rolled into the repair bill. But bear in mind, you will be charged for the diagnostic services alone if you don't.

What Are the Differences Between a Trip Fee and a Diagnostic Fee

Generally speaking, a trip fee includes sending the plumber or HVAC technician to your home, while the diagnostic fee addresses all the work involved in evaluating the issue and figuring out a plan for repairs. If you pay for repairs, you won’t even notice the diagnostic fee since it's rolled into the cost of the repairs.

Why Are Diagnostic Fees and Trip Charges Billed Individually?

Other plumbers and HVAC companies charge one fee for both the trip and the diagnostics. As opposed to charging you for two services at the same time, we prefer two distinct fees. This helps us to price our services in the fairest available manner.

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