When your air conditioner malfunctions on a steamy summer afternoon, you need fast repair services that you can trust. But with so many companies claiming to offer the finest AC repair services in North America, how do you know which to choose? Follow these 10 guidelines when choosing an HVAC repair company to help you feel comfortable with the service provider you pick out.
1. Read Customer Reviews
Many homeowners kick off their search for an AC repair company online. While you’re there, be sure to read ratings from past customers who’ve shared their experiences—the good and the bad. Look for companies with a high overall review and take the time to read both positive and negative reviews so you understand what to expect.
2. Ask for Recommendations
Word-of-mouth referrals from friends, family or associates are valuable when searching for an AC repair service. Figure out which companies the people you trust have worked with for HVAC repair in the past and whether they had a favorable experience. This firsthand insight and the ability to ask specific questions can help you make an informed decision when selecting an AC repair company.
3. Know the HVAC Repair Company’s Service Area
A certain company may be the best in the business, but it doesn’t matter if they don’t service your area. Some companies have a limited service area or charge extra fees for going to calls at properties outside their normal service area. Inquire if your ZIP Code is included in the company’s service area. If not, ask if if they’re prepared to come to you for an extra cost. Thoroughly weigh your local companies before deciding to pay extra for an out-of-area AC repair company.
4. Find Out About Emergency Services
Air conditioners tend to stop working at the most inconvenient times. Choosing a company that delivers emergency services is essential if you need timely, reliable assistance on a Friday night or a holiday weekend. Check for “after-hours,” “24/7” or “emergency services” on the company’s internet site, and ask if an extra fee applies for service calls outside normal business hours.
5. Check for HVAC Industry Certifications
Certifications show a company’s focus on high-quality workmanship and professionalism. Hunt for an HVAC repair company that has certifications such as North American Technician Excellence (NATE) or Advanced Certified Expert (ACE) to illustrate that the company abides by industry standards and that their employees are trained and knowledgeable.
6. Make Sure the Company Is Licensed, Bonded and Insured
Before trusting your AC repair to just any professional, make sure that they are licensed, bonded and insured. A licensed company has met the appropriate permitting requirements to work legally in your state. Bonding indicates the company is financially backed in the event of a claim, and insurance protects you as a homeowner in case of accidents or harm to your property during the repair. Require proof of licensing, bonding and insurance to confirm you’ve found a legitimate and reliable company.
7. Ask About the Company’s Experience
A company with a long history of delivering quality service most likely has the experience necessary to handle complicated problems. Find out how long the company has been in business. Then, ask a professional whether they have previously encountered the problem you need addressed. This kind of experience is essential to ensure consistent, effective and professional service.
8. Assess the Company’s Communication and Customer Service
Good communication is crucial when dealing with any company. The HVAC repair company you select should be responsive, attentive and able to answer your questions. Look for evidence of technicians going the extra mile in the online reviews you read and pay attention to how you’re treated when you call a company to try to schedule a repair.
9. Compare AC Repair Estimates
Getting numerous quotes helps you identify a company that offers competitive and fair prices. Be leery of companies that come up with low-ball estimates, as these companies may cut corners to keep prices very low or tack on hidden fees at the end. The most trusted companies provide detailed and transparent quotes up front, making sure you understand the full cost of repairs before work starts out.
10. Evaluate Warranties and Guarantees
Dependable service providers guarantee their work and provide warranties for your satisfaction. Such coverage demonstrates quality assurance and helps you continue the process with confidence. A combination of parts, labor and service warranties is best, and you can’t go wrong with a 100% satisfaction guarantee.
Contact Our Reputable AC Repair Company
Choosing a good HVAC technician doesn’t have to be daunting. Service Experts is a national business with hometown heart, ready to serve you with affordable prices, 24/7 emergency support, ACE-certified technicians and your total satisfaction guaranteed. The next time your malfunctioning ac threatens to interrupt your comfort, contact a Service Experts office near you and schedule professional AC repair services in Wheeling.