How to Fix Your Nest Thermostat When it Won’t Respond

If your home has the Nest Thermostat you may have heard about the recent problems and may be living in fear of losing your home’s heating abilities in the dead of winter. 

But fear not! 

Nest Support has published a page with step by step instructions with the very convenient title “What to do if your Nest Thermostat has become slow, unresponsive, or won’t turn on.” Yes, that’s really the title. 

For more detailed information, go to their Nest Support page. For a quick summary, keep on reading: 

Nest Thermostats that were updated recently to software version 5.1.3 or later have been having some problems, including becoming unresponsive, not effectively charging the battery, or shutting down completely. Nest recommends recharging and restarting your thermostat to rectify the problem and get it up and working again. 

Indications of this problem include the following: 

  • The thermostat not working in the Nest App and disconnected from Wi-Fi 
  • The thermostat alerts you that the battery is low and it needs to shut itself down 
  • The thermostat’s animations are slower than usual 
  • The thermostat shows an alert that says, “Please remove the thermostat from its base, then reattach it;” 
  • The thermostat’s display is black and unresponsive (you may also see a blinking red or green light above the display) 
  • The thermostat can’t control the corresponding heating and cooling system(s) 

If your Nest Thermostat is turned on but you can’t control it or it’s performing slow, try manually restarting it beginning with turning the thermostat off and then back on again. If your Nest Thermostat is off and won’t turn on, take the thermostat off the base and charge it using a a USB charger plugged into the wall or a computer. 

CAUTION: Do not try to manually restart your thermostat while it’s still connected to a computer for charging. (They didn’t elaborate why, but if Nest says don’t do it, DON’T.) 

After about 10 minutes of charging, disconnect the Nest Thermostat from the USB charger. If the component has turned on during this time, power it off and then turn it back on again, manually restarting the thermostat. Once it has completely restarted, plug it back in to complete charging. After another 60 minutes of charging, unhook the Nest Thermostat and restore it to its base. 

You should be ready to rock at this point, but  if you’ve had enough and want to change your thermostat, you can read our comparison of common thermostats.  

If you have tried both of these processes and the Nest Thermostat is still giving you trouble, you will need to bring in reinforcements. Enter us! If Service Experts Heating, Air Conditioning & Plumbing set up your Nest Thermostat, please reach out to us at 866-397-3787 or schedule an appointment online. 

And if you’ve got another problem, such as a warning from Nest that your furnace is shutting down, then your thermostat may not be the problem at all. You may need to call Service Experts Heating, Air Conditioning & Plumbing as one of the U.S.‘s premier furnace experts to fix your system.  

Finally, do not let this experience worry you about your Nest’s reliability. By owning and properly utilizing Nest, your thermostat is really saving money for you all hours of the day. When set it up properly, Nest intelligently learns your lifestyle, then adjusts your heating and cooling use to optimize energy savings every day, which typically results in payback within 12 months. And, Nest is still one of the only thermostats under $300 on the market that does this. So don’t let one problem get you down. You were smart to invest in a Nest, because a smart thermostat is still one of the prime investments in your home that you can make.