100% Satisfaction Guaranteed
No matter what kind of job we’re helping with, our first priority is your satisfaction and peace of mind. We strive for 100% customer satisfaction for everything we do, and you can count on us to make it right if you’re not totally happy with an aspect of our work.
You deserve technicians certified for the highest standards of customer service. Comfort Masters Service Experts technicians and installers are ACE-certified to ensure outstanding service, with annual recertification. Thanks to our ACE education and training, your technician can provide faster and longer-lasting solutions to all sorts of comfort problems.
In the Community
The best service companies will always be looking for new ways to give back. Through charitable organizations like the Make-A-Wish Foundation and other community outreach projects, Comfort Masters Service Experts can further support communities like yours. Learn more about our commitment to serving communities.
Improving Comfort Through Our Guiding Principles
Our dedication to long-term and affordable comfort starts with core values we’ve held dear for much of our company’s history. Take a deeper look at where Service Experts began, and how we use our history to always plan for the future of home comfort.
Leading Through Innovation and Customer Engagement
Thanks to extensive experience in the home services industry, our leadership team is making sure clients enjoy 100% Satisfaction Guaranteed* service and our technicians are prepared to handle any HVAC or plumbing problem. Learn more about the duties and past experiences of Service Experts leadership.
Mission and Vision
We make a difference in people’s lives by making homes and workplaces comfortable, healthy, and safe. We will be the ‘Biggest and the Best in our Markets’ by delivering exceptional service, while having a positive impact on the environment.
Our core values are based on these guiding principles of COMFORT:
We are Caring – We’re passionate about making the world a cozy place to live for our people and our customers;
We are Opportunity – We strive to provide Opportunities to our team members, through training and development so they can learn and grown with us;
We Make it right – Whether we’re warming, cooling or making the water run, we take great pride in keeping our customers and communities comfortable and satisfied by getting the job done on time and right the first time;
We are Family – We are a big company with hometown heart and a local focus on our teams.
We are One team – Our ‘can do’ family attitude, fuels our strength in Teamwork and collaboration and helps us to deliver superior service every day.
We are Revolutionary – With nearly 4000 team members, we can deliver and innovate better than the rest of the industry. We are reinventing the industry by harnessing each team members best ideas;
We are Thankful – We are Thankful for our communities and our customers who put their Trust in our hands.