"Everyone was very nice and gave me all the details about the project and some extra tips. It was very muddy outside and the techs did a great job of cleaning up inside a...
"I liked this particular technician as he is very polite and professional"
"Your technician, Michael, was incredible. That having been said, trying to get him properly scheduled out to my house for service was a complete nightmare. My appointment...
"Obviously knew the equipment, figured out the problem, set up the follow up appt to repair problem"
"Was told my AC was down 5 pounds of coolant - never had an issue before your team installed new heating system last summer.
Technician was nice and patient - very frus...
"Roy was extremely rude. "
"Technician arrived within an hour after Sunday morning call. Solved the problem"
"tech well qualified"
"good installation, stuff cleaned afterward. operation of the equipment explained"
"The crew was professional, efficient, and solution orientated in everything they did during the install"
"John always does outstanding work!"
"Tech was extremely qualified"
"Part replaced overpriced to the point of gauging "
"Service delivered as promised in a timely manner. However dirt was tracked across carpeted basement when removing old water heater. Floor should have been better protecte...
"Service man was very knowledgeable and advised me of options to choose from"
"The service technician was awesome. Friendly, and was quite information in answering all questions that we had."
"The techs were very nice and so knowledgeable about everything. They cleaned up everything. All in all a great experience working with them."
"On time, very polite, very efficient. The new furnace replacement install could not have gone more smoothly. "
"We've used Comfort Masters for years due to the quality of service we receive from the Experts. The technicians are the best - always respectful and very dependable."
"The service man who usually comes out is pushey and makes us feel that he's trying to make us spend more money. We don't like his attitude. He convinced us to spend $50....
"Person on the phone was helpful and clear about timing. The tech chef in to give update on time frame. He diagnosed and fixed the problem and explained everything. "
"Perform very good service"
"The technician was on and very efficient and pleasant."
"Met expectations "
"For the most part your team performed above and beyond the quality of service."
"Your team really does a great job whenever we need help !"
"He only wanted to sell us a new unit"
"I had planned on replacing my furnace and A/C, and had ,requested a quote from Service experts. The next day,
Sunday, the furnace went out. It was 8 degrees outside. I...
"They were efficient, clean, helpful and informative."
"The service techs were familiar with the products and diagnosed the issue. the installers were friendly and worked consistently throughout the day to get the new furnace...
"Very professional service. Haris fixed the problem and provided a number of excellent recommendations."
"i was happy that the service tech (Nick A.) replaced the defective pressure switch again. But I am disturbed that Lennox has a component that fails as often as this pres...
"Your technician was very personable & seemed to really know a lot about furnaces. "
"Polite, efficient, on time."
"Fast, courteous, very knowledgeable "
"The technician arrived within stated time range, he was courteous and explained what he was doing. "
"The technician took the time necessary, answered my questions, and explained anything out of the ordinary."
"Nice, explained the problem & solution well. Gave us some tips & pointers for the future."
"came on time, did a great job"
"Jose was very pleasant and answered all my questions so that I could understand. Jose was awesome!"
"John Romano always is very friendly and takes the time to explain what he is doing and answers all questions asked of him. "
"Very organized, clean, conscientious and wanted to make sure I was 100% satisfied"
"pfrofessional and courteous. Explained functions of furnace"
"Pleasant, helpful serviceman, good service"
"My technician figured out the problem, fixed it and didn't just automatically say buy a new compressor.
He came really early for his appt. but that was okay by me since...
"As in the past, there seems to be a communication defect at CM... Time was set up for 12-2 window, reminder of appt sent, but you showed up at 10:30. This would've been ...
"Great technician, efficient service,"
"Never showed for first appointment. Other concern is that we had a problem that did not happen when her was there. He said it might be the thermostat - you just replaced ...
"Jose was top notch!
He was great, he replaced the batteries in my thermostat... he also cleaned up my furnace ! And, he told me specifically everything he did!"
"Heat worked when tech left, thought price was high and tech missed appt with no call. "
"The technician was great. He did his job well and timely. I am giving you a low score because I have been waiting two years for my humidifier to be fixed. I called the...
"Nick was on time, very professional and courteous. Very thorough in his work. Took time to explain what he did "
"Technician appeared to be competent, but spoke very little."
"Service person showed up on time and completed semi-annual maintenance checkup in an efficient manner."
"The technician performed work that I did not ask for or need. Then he said I had to pay because the work was already done. I was not notified that the work would cost ext...
"He is very knowledgeable. "
"Jose was extremely thorough with his evaluation and his ability to go above and beyond is something you don't find often. Very personable and easy to work with."
"The service person was great. The head person at the office charged me an outrageous price for a part that I could have gotten online for $160 and for service that only ...
"My technician was extremely knowledgeable of my equipment and what needed to be done for routine maintenance, etc. "
"always courteous service people; "
"asked questions of him and had good responses knowledgeable"
"John was great. Knew his stuff and corrected problem in no time."
"The technician did a good job, explained the situation well."
"Jim and Jon produced a terrific installation job...thorough, efficient, great cleanup, and inclusive product info!"
"very professionel and very informative..."
"I had to call you for updates when my heat was out. It made me feel that my cold house was not a priority to you. "
"Really knew what he was doing. Very thorough."
"My appt was from 8-10 and he did not arrive until almost 10 am. In the future, if I cannot have the 1st appt of the day, then I will have to reschedule. I was very late...
"The service was very good, on time, polite, had the part needed in his truck. When making appt. had to go far from date of call for time that worked even though I have a ...
"ryan explained what he did and was professional"
"very detailed as to what services he performed"
"John was the best technician ever sent from Comfort Masters. He had a great demeanor and listened to the problem plus concerns and then went to work checking the issue. H...
"Work was done carefully and the technician was pleasant and easy to work with"
"Very courteous and efficient. "
"Very professional and curteous. Explained eveything he found. "
"Nick was very helpful and informative and he did a good job. Thanks."
"The guy they sent to help was outstanding !"
"INSTALLATION WENT ON TIME WITH NO COMPLICATIONS. INSTALLERS WERE PROFESSIONAL AND COURTEOUS AND CLEANED UP TOTALLY."
"came on time, was courteous, thorough, cleaned up after himself"
"Our service professional and knowledgeable. Answered my questions and at the some type it appeared to service our furnaces correctly."
"Problem not solved Still not humidifying"
"Quick and effiecent"
"Excellent service man"
"Good service. Everything done that needed to be done."
"Roy was extremely helpful and took time to find the solution to the furnace not working. He did a great job and was very courteous, He made me feel confident that the wo...
"Worked promptly and professionally. Courteous."
"I make an appointment - sign up for contract, and then on the day of service, you blow me off, don't call, and tell me you don't know when you'll get to me because of all...
"Fast arrival and was very knowledge about the issues we were concerned about. "
"On--time..but did try to sell me extra services...otherwise, fine..."
"Well qualified and professional tech providing excellent service. "
"After blowing me off completely the first time, it seemed like he did a thorough job, seemed honest about the life of the furnace and I felt confident in his knowledge."
"The tech was on time and very professional. He clearly told me about the condition of my furnace."
"Jose was very respectful (putting shoe covering on) and was very informative and I had a very pleasant conversation with. He was able to diagnose the problem fairly quic...
"Very professional. Very clean. Very informative."
"Service rep was early and efficient ."
"John was professional, respectful, and informative
He did a wonderful job and I was very happy that he was my serviceman who took care of things.
"Technician was on time, polite, and repaired furnace problem.."
"Work done quickly and gave me a full report"
"Straight forward excellent service from technician with additional helpful information."
"Overall, the outcome was that the boiler was fixed properly, and will hopefully work well for years to come. That it took three separate trips during 30 degree weather wa...
"Prompt service, clearly explained state of furnace"
"Nick is always friendly and efficient and lets us know when we need to replace a part because of age and condition, so as to avoid a problem before it happens."
"Getting on the schedule took almost a month. "
"Nick came during the 2 hour window which was scheduled, he found the problem very quickly and fixed it."
"I had scheduled a previous appointment and the tech was running late so I had to reschedule. This time, I asked that my appointment be scheduled for first thing in the a...
"Knowledgeable, professional, friendly, efficient"
"Work completed properly "
"Technician was on time, very outgoing, professional and thorough. I watched him perform the services and he provided explanations and helpful advice throughout."
"Nick was very courteous and polite along with being very professional. He answered all my questions. He also made made future recommendations."
"None at this time"
"very efficient and pointed out potential needs..."
"We were happy to see Roy again. Always very good and pleasant service."
"Because they did not ca,e for the reason I called in"
"Both Jim and Mike were detailed and quick. They explained everything and did and excellent."
"Very satisfied with the technician, Jose. Less satisfied with your telephone operation, especially when my appointment had to be re-scheduled. I had to call Comfort Mas...
"I think I already answered this......but he did a great job. I moved the stuff in front of the heater and when he finished he replaced all the items right where they bel...
"Jose was very informational! He also didn't try to make us spend unnecessary money. He explained everything he was doing in layman's terms, even teaching my daughter how ...
"Provided services as expected "
"Jose, the technician, was terrific. Very knowledgeable and courteous. I was less impressed with your telephone customer service. My original appointment window was 2-4...
"The technicians handled themselves professionally"
"Everyone was very kind and knowledgeable, but pricing was a bit steep. "
"I am very satisfied with the service provided by Roy. He was professional and thorough."
"Nick was punctual and courteous. He explained much about the system and helped us understand how it worked. He is very knowledgeable."
"Tech was prompt and courtious"
"Efficient, professional, friendly "
"The only negative I have is that, again, I have had to remind the technician to check the furnace's humidifier that is part of our service agreement."
"Very pleasant and informative as well as knowledgable."
"THe installation team was very prompt and kept me informed of their progress"
"On-time service technician, who was polite and conscientious."
"Courteous, knowledgeable and professional. I am left with the question, however, whether there should be a charge for changing the water filter. "
"The technician, Haris, is fine. The follow up (i.e. when is the part going to be delivered and installed) from the office has been lacking. It's been five hours. Why hasn...
"Jim and Mike were very professional and courteous in all of their work. They did their best to keep the jobsite clean throughout and cleaned up at the end."
"He was polite and did his work quickly "
"Jose provided us with detailed information on our furnace, including the pitting and rusting that could contribute to cracks and carbon monoxide emission. He gave us a F...
"Courteos and professional"
"Efficient, clean, courteous"
"Mark and Kevin did a great job installing the furnace, A/C, thermostat, humidifier, and water heater. However, we were told that the installation would take one day. It t...
"Tech unable to clean humidifier and change filter along with the
Furnace as truck not stocked. Had to make a second appointment for completion."
"Jose explained the reason for the work and executed the repair quickly."
"He took care of the issue. very courteous and professional..."
"Promptness, good explanation of problem, courteous"
"From Ross to Steve and John their knowledge of the equipment, operation of the equipment and the installation of the system was commendable. It was a "gut" wrenching deci...
"On Time. Cleaned up. Smart and friendly. Everything is working fine."
"Because the first apt was not kept and when I called was told that the evening time slots were not for "regular" maintenance but emergency calls but my "plan" says otherw...
"THE TECH WAS VERY POLITE AND EXPLAINED EVERYTHING TO US"
"John Cimaglia was very helpful in setting up installation of a new furnace the very next day at a good price. The two technicians, Neil and Kevin were excellent. They d...
"Technician was on time, went about the business at hand, and made helpful observation concerning ancillary equipment."
"Technician was prompt, efficient and tidy. He also provided me with helpful information and recommendations."
"Jose did a nice job of returning the items that were in front of the heater when he finished the job. No one else has done that in the past."
"Were able to do a late reschedule, and called when tech was on the way so I could get home in time from work. I appreciate the thorough inspection, but seem to recommend...
"Nick, as usual, provided professional service, was courteous, and happily answered any questions I had. Scheduling was easy, however when I called to confirm Nick was c...
"Nick is amazing! Not only is he a consummate professional, he explains in detail what he is doing and why. I am thoroughly impressed and will request that Nick do my spr...
"Technician was very comfotable with the service and provided great explanation."
"The tech took the time to explain all that he did."
"Nick arrived during the scheduled appointment time and was professional and explained everything I could do to improve my furnace's efficiency. He made several recommend...
"Nick is the best - very professional and competent"
"We had water from a clogged condensation tube under and around our furnace. Roy identified the problem, replaced the tubing/pipes and tested the system."
"Effective and efficient"
"service person took his time with me. Went the extra mile to explain the care of the heating system which was not part of my request"
"great services ,was careful to keep area clean. He took the time to explain how things work and why. José Robles did a great job."
"Jose showed up already prepared to do exactly what was needed to repair my old furnace and he did it fast. My furnace was up and running within minutes of his arrival. He...
"Jose did a professional job performing the annual maintenance service and tune-up on the furnace"
"They were prompt, efficient, and polite."
"Tech was prompt, polite and thorough"
"Great service, all questions answered"
"Technician arrived promptly within the expected time I was given. He was patient and courteous in answering all my questions and concerns regarding our unit. I was impres...
"The technician was very polite, helpful, and gave me some great advice."
"Haris was very informative and thorough. He took the time to do a good job."
"Knowldgeable, clean, courteous"
"Excellent service "
"Have used Comfort Masters for over50 yrs. and always have been satisfied with their service"
"Haris was the best technician we have had."
"My tech guy was outstanding and told me everything he did."
"The technician was very knowledgeable and respectful. One thing I noticed is the different techs have different recommendations for types of filters. It would nice if the...
"Jose spent lots of time thoroughly inspecting our system and explained what he was doing."
"Totally engaged and helpful "
"The service guy did not know what to do with the situation and told him about the service on my furnace . The customer service does not know what to expect my request "
"Didn't appreciate Roy trying to sell us more stuff, frankly, and his attitude wasn't too friendly when we said not interested. Also, many spots on our copy of checklist ...
"Tech was great-customer service was terrible Nick called in sick one day and we never received a call that he wasnt coming we called the next day and left a message and ...
"Jose did an outstanding job on my heater and explained all that he did while working on the annual heating unit cleaning."
"Arrived on time. Did the usual good service to our 2 furnaces and inspected the humidifier and replaced the filters. Been a customer for over 50 years and have had nothi...
"Jose was very good explaining my many questions."
"Roy always does a great job."
"Nick was courteous, knowledgeable."
"Tech was very personable. when he was done he explained everything and asked if we had any questions."
"I already answered a previous survey regarding this visit. I was thoroughly impressed with Ryan, our service tech, and, he probably gave us the most detailed inspection t...
"Both Jim & John were very friendly & courteous. They arrived on time and did an excellent job in installing my new water heater."
"Comfort Masters is always prompt and courteous."
"knowledgeable, helpful, friendly
"Nick was on time, professional, completed the work asked"
"Nick was early and worked quickly, cleanly and efficiently"
"Nick is a very knowledgeable and excellent technician!
I only want him especially on my AC to work on my Units
"Nick was very knowledgeable and explained things"
"Jose was great. Got the job done, neatly and effficiently."
"Prompt arrival and excellent service."
"Technician was knowledgeable & friendly. Explained everything very clearly."
"thorough friendly on "
"Professional, knowledgable & courteous service "
"He was knowledgeable and a good communicator."
"Am a senior. My technician was very good about explaining the answers to many of my questions."
"He was friendly, courteous and efficient"
"Tech could not service humidifier as not stocked with filters. Also, costs 50 dollars extra not part of service???"
"I have had very good experiences with Comfort Masters "
"Ryan did an outstanding job for us. He explained what he was doing as he went along which I appreciated. He thoroughly explained the operation of the thermostat for us. "
"Polite, effective and confidence building technician"
"Service was completed in designated time frame"
"serviceman very prompt and courteous"
"Work was done in a timely manner with no problems. Michael and Josef were neat and professional."
" After calling me regarding his new arrival time, Jose arrived as he promised.
Jose was friendly and professional in every way in doing his service job.
He showed me ou...
"Service tech arrived on time and performed all furnace, air filter and humidifier tune-up procedures in 45 min."
"The tech was friendly, knowledgeable, courteous, and gave us tips to reduce cost."
"Efficient and helpful."
"Very efficient technician."
"It was on time, efficient and cordial. Since I am not a technician I have no basis for an opinion about the work performed."
"It was the normal good service"
"Technician was very friendly and answered my questions."
"Polite and knowledgeable "
"VERY POOR CUSTOMER SERVICE. I TOLD THAT I NEED THE CLEANING OF FURNANCE AND INCLUDE THE A/C MAINTENEANCE. BUT THE TECHNICAN LACK IN INFORMATION FROM YOUR OFFICE"
"Tech arrived on time. Explained what he found and gave me his analysis of my system,"
"They worked very hard because they had a few issues trying to get it to fit the furnace portion. Because it took so long, they forgot to leave me my cover for the AC. T...
"Thorough, professional, knowledgeable"
"They were quick and thorough. Left my house as clean as when they walked in."
"Nick has been servicing us for several years and always does a great job and remembers us each time he has serviced our unit."
"He came out to the house very quickly in an emergency water problem"
"The whole Comfort Masters team was very professional and courteous"
"Response is quick and problem is solved. Techs are very nice people too"
"Prompt service . Knowledgeable technician and very courteous."
"your company has gone an amazing job with my needs especially over the last 18 months! All the people we have worked with have been terrific!!"
"Courteous, dependable, good value."
"Jim was very upset because he was not informed that he had been double booked and had been scheduled for 2 jobs at 9 AM. He didn't get to our house until 1 PM and had to ...
"Good service and information at the end. The 8-10 time wasn't very convenient as we work during weekdays and the tech didn't arrive until after 10."
"Because the technician was very knowledgeable and gave me several scenarios with regards to correcting my plumbing issue. He was courteous, thorough and very personable....
"Had a problem where the heat would shut off every 15 minutes. The problem was simple and I should have found it. It turned out to be the wrong type of filter. Once I repl...
"Efficient, explained things."
"He did what he needed to do."
"Everything was done very professional. Adding an extra vent really helped,our unit has not been over heating like it did."
"The service man recommend I replace my water heater and told me it would cost $1,295. I went to Lowe's Home Improvement and they offered me a water heater for under $1,00...
"Tech was on time and provided helpful suggestions and information on services provided and others offered. I was able to get a specific time first thing in the day which...
"Technician was very knowledgeable and friendly. He, also, answered all our questions."
"I have been a customer for many years and always pleased with the prompt service provided by Comfort Masters. "
"Everything was explained to me,I've had no problems with our units. Everything was done very professionally."
"Nick was knowledgeable and took the time to explain exactly what he found, his recommendations and why he was making those recommendations. He was both professional and ...
"Dave was very helpful. I needed a new filter for humidifier and he did not have one on his truck. He went back to the shop to get one so that we did need to schedule ano...
"professional, on time, courteous, neat, good work."
"The technician arrived on time, did his maintenance check and afterwards explained to me exactly what he did."
"We received help within an hour. The tech had the part on his truck. It was fixed in no time! He was very professional."
"Nathan explained everything he did to check the furnace an air conditioner. He was very polite, and clean."
"Because they were on time and they got the work done pretty quickly and they were very nice and helpful with no problems at all "
"they were courteous and respectful of my home while working in it."
The work, I am sure was fine. The technician was a little “strange”. When he went outside to check the condenser it took well over an hour. There was no sound of wor...
"Great service. Tech was on time. Very informative. Respectful. Helpful. Courteous."
"Tech service was very good and non-disruptive, and they took time to explain functions of my new water heater and answer questions. Still keep using the wrong phone numb...
"Service was good once the tech arrived. They did not call me on the way as was promised, so the first tech left without me being home. I appreciated getting another tec...
"We needed some work on our air conditioner and was told what we needed to do and we did it."
"Technician came even earlier than expected and was very cordial and did an excellent job"
"Nick explained what our problem was and needed to be done to insure our unit would be running at peek proformance."
"good service person - very thorough"
"Technician explained in detail every test he was performing and why."
"Very professional yet friendly."
"Problem fixed relatively quickly."
"Technician came at appointed time and finished the work in a timely fashion. "
"Technician was on time, polite, and clean. I can only guess that he knew what he was doing."
"Arrived timely and completed work requested. Friendly."
"Was about 30 minutes past the time the phone call said he would be there."
"very thorough and polite."
"Everything was done efficiently and politely."
"Explained my problem and the problem was fixed. ?Had a leak in one of the parts. It was replaced and no more leaks."
"Very knowledgeable and easy to communicate with"
"Rep was willing to address my additional request even in light of time required and his schedule."
"VERY KNOWLEDGEABLE, EXPLAINED VERY CLEARLY WHAT HE WAS DOING AND WHY"
"The problem was diagnosed well (with a cell phone picture to show me). The techs arrived on time and quickly replaced the cracked pipe."
"Kurtis was very professional and answered all my questions."
"Technician was knowlegeable and friendly."
"The technician (Ira) arrived in the appointed time window, performed the service quickly, explained the checklist after he completed the service."
"Service was quick, but thorough. Actions were explained along the way. "
"Checking of AC did not take very long."
"Tech was courteous and completed work promptly"
"Technician was courteous. He reviewed with me all that he had done and asked if I had any questions."
"expert, professional, explained things, answered questions"
"Josh is very knowledgeable, honest and professional. He has very good people skills too."
"Kurtis Walker did my checkup this time and was very professional, respected my property, and was well mannered and polite."
"Very friendly yet efficient "
"Your workers were friendly, knowledgeable , and polite."
"Done quick,neat and explained "
"Jeremy and Drew were great. Explained everything before they touched my furnace and air conditioner. "
"Did a great job. "
"Jeremy explained every thing he was doing. He explained about the part that had to be replaced and why. He also told what would happen if we didn't replace it. "
"I can't remember his name, but he was new and did an excellent job explaining what he was going to do, informed me of his findings, explained future options. Professional...
"He was very knowledgeable and courteous"
"Jeff gave us a detailed explanation for what would be best to suit our needs."
"Felt like he was concerned "
"Kamil was very polite, very informative and helpful with our situation. Gave us all the information we needed to make decision."
"courteous quick service"
"very courteous and efficient"
"Called because of an emergency; technician arrived in about two and a half hours. "
"Technician was at our home on-time and took care of our problem efficiently."
"Tech was on time & did a great job."
"Pro.pt, thorough service from a technician who knows my equipment."
"Explained what the tech was doing and very customer service oriented."
"Technician Matthew was professional in tuning up recently my AC.. He arrived within the designated time window (10 am - 12 noon), and he was very courteous and respectfu...
"He knew the equipment and was thorough. "
"Chief Bauer experts did an excellent job with explaining everything to us step by step."
"Every person we dealt with was professional, pleasant, and very knowledgeable about our new furnace and air conditioner. Ross Wolf explained about all the different prod...
"Service Tech was excellent"
"Ira was thorough, pleasant and very polite."
"Service tech friendly and efficient. I was given a call by late morning offering to come early instead of the late afternoon time slot and that worked out great!"
"Showed up on time. Quick prompt service. "
"I got a call before service person arrived to let me know he was on his way. Service person was polite and did the job."
"He was very helpful and understanding"
"I have not completed the repair - My concern at this point is that the Tech seemed to be more concerned about selling me a new HVAC instead complete checking/verifying ...
"The techs are llways very polite, understanding. and willing to tell me and show me the problems."
"My tech was on time, polite, clean & effient. "
"The tech was friendly and did a good job. "
"The technician arrived on time and was extremely neat and efficient. "
"Was told the wrong size for my furnace filter on one of my furnaces, and purchased it for $34 and it wasn't the correct size. "
"pleasant , helpful , knowledgeable. answered any and all questions"
"The serviceman did everything he needed to do quickly, efficiently, and did not leave a mess."
"Excellent customer service and fast response to my needs. The technician that came out, Kamil, knew what he was doing and was able to answer all my questions; he was the...
"We are very pleased with the technician service."
"Fast service and the tech was very knowledgeable. "
"I appreciated the heads up call and the service man was nice and polite - put on booties."
"good tech wore booties took time with explanations"
" courteous, careful, efficient"
"Ceasar, the Service Technician, was polite and courteous. He explained what the problem was and executed the quick fix to get my furnace back up and running. So happy t...
"the technicians were very polite"
"The sales perosn came to our home on a Saturday, in the afternoon. the installers were professional and kept the area clean as they could. I had another appoinment and my...
"Very knowledgeable and professional."
"The men are always pleasant and seem to know what the problem is very quickly. We have been customers of yours for many years and have always been satisfied."
"The technician did a fantastic job!!!"
"-Buddy did the job very professionally, informed us about the damaged igniter, the price for the part and the labor, we agreed to go ahead with the job;
-He took the tim...
"First choice to clean item rather than immediately replace .Great technician. "
"Very thorough, professional, courteous and considerate"
"Technician was on time, polite, explained everything & all of my questions were answered. There was no hard sell, only the issue and how it could be taken care of."
"Original service tech, who I asked not return, showed up with, I assume a supervisor . . . to try to ultimately fix problem."
"Did a good job."
"The technician was prompt and got to work. He seemed to know what he was doing and communicated effectively."
"The tech, Angel, was great. He explained everything he was doing. Very professional. However, the part needed was not available so I was told the furnace would need to be...
"My technician was very helpful, giving me tips along the way on how to save money, use the I Cool app, explaining things every step of the way."
"Angel was very competent and answered all my questions. In addition he was very polite. Please send him for our next visit."
"kamil was very thorough and helpful for what needed to be done"
"I was very happy with the work that was done.Great communication as to when the trch was going to show up."
"Technician was helpful nice and answered any questions i had. He was very respectful."
"Excellent Technician "
"Tech was friendly, informative, and thorough. Anticipated future problem and replaced failing part."
"Dispatch changed "dispatch" time more than four times.
"RJ was very helpful, friendly and polite as well as informative."
"On time service"
"The service person, Caesar, was efficient, pleasant and all around nice."
"Very pleasant person. Thorough."
"Quick thorough efficient checkup of our heating system."
"Professional polite and focused pn job"
"Very polite. Explained what they were doing"
"Problem could've been addressed sooner if I hadn't been foolish in decision to defer til trouble arrived - and it did 24 hours later."
"Very knowledgeable. Slight issue with part ordering this visit but couldn't have been foreseen. "
"The technician didn't know I had a heat pump, all other technicians have known and asked first thing where is the heat pump located. All technicians on previous visits ha...
"Technicians were friendly "
"Because that is the service I got ....10"
"Very polite and informative regarding the furnace."
"Josh is always great. Very focused on providing great service and explains everything well"
"Super nice service rep. He explained everything very well & got the furnace running again"
"Very friendly and informative"
"KAMIL WAS EXTREMELY THOROUGH, KNOWLEDGEABLE, AND FRIENDLY. HE ALSO ADDRESSED ANY AND ALL QUESTIONS AND CONCERNS. "
"Josh is the best"
"Service person arrived on time & performed service as needed; no problems"
"I had my humidifier off because I hear running water constantly. Josh convinced me to put it back on & now i hear water constantly!"
"The technician (think it was Joe?) was extremely knowledgeable and helpful, diagnosed the problem right away, checked to be sure the equipment was still under warranty, a...
"He was very professional and honest."
"The technician was friendly and knowledgeable."
"The tech was on time and called to verify"
"Explained what he was doing and finished the work quickly."
"Explanations were very clear, no hard sell, and lots of flexibility. "
"Technicians are always courteous, friendly, and knowledgeable."
"They arrived immediately (under an hour from our call) and were able to diagnosis and fix the issues in a morning."
"I have never had any complaints"
"Caesar showed up exactly on time, was polite, knew exactly what to check, gave me background and tips on how the system works and how to keep clean, and just overall impr...
"He was very quit with two new babies in the house & a sick husband."
"The service itself was good, however, the technician was not here at the scheduled window of time. Service Experts did not have me on their schedule and were alerted only...
"Technician was very knowledgeable, polite and helpful."
"The Tech did what needed to be done"
"Serviced my humidifier very well!"
"He was very informative, polite, helpful--wonderful experience."
"Service was on time and the technician was nice and informative. "
"The service provider was very professional and gave me helpful hints on how to improve our system"
"The technician, Buddy, was very thorough in his description of what the problem was and what needed to be done to correct it...very professional"
"The day before I got a call saying they would be over between 2-4pm them hung up before I could even say anything. It was as if they didn't care about anything other then...
"Joe was professional and very thorough in his explanation of my service."
"Kamil is very thorough with his work, a good technician and explains everything in detail."
"Good service, professional "
"The service man did a great job."
"The service tech was very knowledgeable. "
"great that he fixed problem on same visit"
"He did a good job and was efficient."
"Josh was thorough, arrived as scheduled, and did high quality work. "
"It went fine. It was a routine tune-up. "
"the technician was very friendly and explained what he was doing."
"He didn't make a mess."
"Work done promptly by courteous tech"
"I was at work my mom was there when RJ arrived. He was thorough and professional. I spoke with him from work to let him know about the sensors and he informed me about th...
"I wish it hadn't had been as expensive as it was and I'm left wondering if my maintenance plan should have prevented it. "
"Josh is was friendly, respectful, and an absolute pleasure to work with. I couldn't give you enough praise on his work, attitude and demeanor and as the face and represe...
"Excellent service. Knowledgeable, methodical, and thorough."
"Quality, professional service."
"Very efficient and personable"
"Always can be better"
"Very polite, on time, did an excellent job."
"Were professional told me what was being done and was in and out Farrelly quick. "
"Good person, quality service. My wife commented later that the unit was running great that evening."
"Technician changed the settings on our furnace without telling us""
"All done correctly"
"Josh is very informative"