Training & Development

Career Training Opportunities from Comfort Masters Service Experts Heating & Air Conditioning in WheelingCareer Training Opportunities from Comfort Masters Service Experts Heating & Air Conditioning in Wheeling

Sales Training
The sales training contains:

  • Five (5) Residential Sales Consultant classes annually.
    • Two week program focused on technical and sales to better empower the RSC for success in their market.
  • Two (2) Commercial Account Manager classes each year.
    • Two week class focused on technical and sales to better empower the RSC for success in their area.
  • Two (2) different sales courses put on for General Managers semiannually, totaling 4 ½ training days, focusing on sales culture and everyday sales leadership.

Technical Training
The technical training for technicians is comprised of:

  • Heating and cooling system tune-up procedural training twice a year
  • Heat exchanger and carbon monoxide inspection yearly
  • Technical communication and ‘build-a-tech’ biannually
  • Ongoing NATE certification and specialty courses on demand

Service Experts Heating and Air Conditioning is investing in additional education through the launch of a Learning Management System, to drive assigned and ad hoc curriculum to better train our technical staff.

Miscellaneous Training

  • Twice annually, conduct Operational Excellence for General Managers, to offer support, tools, and structure for operating a business from the P&L standpoint.

Customer Service Specialist

  • Three (3) times a year, participate in outbound calling over a one (1) day program. In this course we study heating and cooling industry basics, why people buy, calling skills, scripts, customer purchasing signs, and overcoming customer grievances.

Dispatcher

  • No formal classes provided. On the job training given by the General Manager and relevant staff at the center.

Sales Training
The sales training contains:

  • Five (5) Residential Sales Consultant classes annually.
    • Two week program focused on technical and sales to better empower the RSC for success in their market.
  • Two (2) Commercial Account Manager classes each year.
    • Two week class focused on technical and sales to better empower the RSC for success in their area.
  • Two (2) different sales courses put on for General Managers semiannually, totaling 4 ½ training days, focusing on sales culture and everyday sales leadership.

Technical Training
The technical training for technicians is comprised of:

  • Heating and cooling system tune-up procedural training twice a year
  • Heat exchanger and carbon monoxide inspection yearly
  • Technical communication and ‘build-a-tech’ biannually
  • Ongoing NATE certification and specialty courses on demand

Service Experts Heating and Air Conditioning is investing in additional education through the launch of a Learning Management System, to drive assigned and ad hoc curriculum to better train our technical staff.

Miscellaneous Training

  • Twice annually, conduct Operational Excellence for General Managers, to offer support, tools, and structure for operating a business from the P&L standpoint.

Customer Service Specialist

  • Three (3) times a year, participate in outbound calling over a one (1) day program. In this course we study heating and cooling industry basics, why people buy, calling skills, scripts, customer purchasing signs, and overcoming customer grievances.

Dispatcher

  • No formal classes provided. On the job training given by the General Manager and relevant staff at the center.